Eventbrite Client Services Representative Reviews | Glassdoor

Eventbrite Client Services Representative Reviews

4 reviews

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Client Services Representative

2.9
StarStarStarStarStar
Recommend to a friend
Approve of CEO
Eventbrite Co-Founder & CEO Julia Hartz
Julia Hartz
0 Ratings

Employee Reviews

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Pros
Cons
  • "growth of the team - sometimes the processes can take awhile to catch up and you need to have a flexible attitude to deal with some growing pains" (in 13 reviews)

  • "I've found the work/life balance to be great (and that balance is VERY encouraged), but this is not a place for people who just want punch the clock" (in 7 reviews)

More Pros and Cons

  1. "Great Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Representative in Nashville, TN
    Current Employee - Client Services Representative in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Eventbrite full-time (Less than a year)

    Pros

    Great culture, awesome perks & benefits, good training

    Cons

    Office not large enough to hold employees. Working from home is great but I'd like a little more flexibility.

    Advice to Management

    We are in a new office so there was some question as to who are managers were in the beginning. It would have been nice to have had the manager walk with us through training.


  2. Helpful (5)

    "Customer Service Team Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Representative in Nashville, TN
    Current Employee - Client Services Representative in Nashville, TN
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Eventbrite full-time (More than a year)

    Pros

    We have the ability to work from home but the office is also really great. My co-workers are the best and the team leads are amazing as well. I love the values of the company and feel that executive leadership has a great strategy and genuinely care about the employees. The benefits can't be beat! This makes me want to bring my best to work every day.

    Cons

    Upper management in customer service lacks good communication and they are very reactive. They make a lot of changes with little thought to how it affects the team or their morale. Sometimes, they'll make a big change then take our feedback and backtrack on the change instead of bringing us into the picture earlier on which could avoid a lot of issues. When the office opened there was a lot of talk about never becoming a call center and about career growth. We've definitely moved more toward a call center mentality though. The value of work-life balance doesn't seem to be a priority anymore unfortunately.

    Advice to Management

    There are some tough changes that are bound to come our way but the team is great enough to be on board with the right leadership. Show greater faith in your team and and communicate changes clearly and honestly. Stick to the core values that brought us here and don't sacrifice the amazing team you've built for the sake of quick results.

    Eventbrite Response

    Feb 19, 2016 – Eventbrite

    Thanks for your honest feedback, I appreciate where your frustration is coming from. Making changes to our team and scheduling as the business evolves is often a difficult process for the company and... More

  3. "Eventbrite is definitely a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Representative in Nashville, TN
    Current Employee - Client Services Representative in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Eventbrite full-time (Less than a year)

    Pros

    The benefits are amazing, the training is world class, and above all the environment is conducive to growing while being yourself

    Cons

    Too many people with too many ways to do things results in people trying to correct you because you aren't doing it their way even though your way is also correct and works well.

    Advice to Management

    Keep up the good work! I've never worked any place this incredible.


  4. "So thankful for the opportunity to work at Eventbrite!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Representative in Nashville, TN
    Current Employee - Client Services Representative in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Eventbrite full-time (Less than a year)

    Pros

    -High value placed on giving feedback
    -Great culture of personal and team growth and improvement
    -Employees feel valued
    -Office has a fun, friendly culture and employees hang out a lot after work
    -Great communication across all offices
    -Thorough training

    Cons

    -It's a fast growing company, so salaries haven't quite caught up to the growth yet, but that's true of most successful startups