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Excell Field Service Technician Reviews

Updated Feb 16, 2021

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Found 5 of over 137 reviews

2.6
34%
Recommend to a Friend
0%
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Excell President Greg Hoogerland (no image)
Greg Hoogerland
1 Rating

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Ratings by Demographics

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  1. 5.0
    Current Employee, less than 1 year

    Excellent rep

    Sep 2, 2020 - Field Service Technician in West Portland, OR
    Recommend
    CEO Approval
    Business Outlook

    Pros

    my personal rep, Jennifer Hong is fantastic

    Cons

    not enough hours, looking forward 👌

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  2. 3.0
    Current Employee, more than 3 years

    Don't Forget: You're Here Forever

    Nov 4, 2020 - IT Field Service Technician in Dallas, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Stable job, even during Pandemic Friendly HR Certification Training Resources and Reimbursement

    Cons

    I have not received any Raises, Cost of Living Increases, or Bonuses of any kind Have often expressed interest in moving to other roles or to new companies but am always told I have to stay where I am.

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  3. 1.0
    Current Contractor

    Poor benefits, communication and abilities

    Feb 16, 2021 - Field Technician 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Answer calls and respond to email

    Cons

    They don't address issues correctly. Speaking to them is like speaking to your immediate manager. There is no go between when a problem arises.

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  4. 2.0
    Former Employee, more than 3 years

    You use them for experience; They use your cell phone, kill your car, and pay peanuts.

    Jan 13, 2020 - Field Engineer in Los Angeles, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Exposure to prevalent technologies. Experience with people, especially corporate people and their quirks.

    Cons

    They pretend that everyone in the field has a 30 minute commute every day and therefore don't compensate you for 30 minutes of gas/wear & tear every day. Gas prices fluctuate, but their reimbursement rate never does. When I was they would not give field techs company phones, but instead told them that they were required to install their MDM (mobile device management) onto their personal phones which gave them the ability to remotely access, disable, locate, or erase your phone. They'll add levels of difficulty and responsibility such as having you act as project site supervisor and oversee a bunch of other outsourced techs. You'll now, in addition to doing your own work and your own documentation in multiple ticket systems, be responsible for double checking (or doing) their work, their paperwork, documenting their assigned tasks, etc. They will not give you a raise for this. They will not give you a bonus for this. This is the way.

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    4 people found this review helpful
  5. 5.0
    Current Employee, less than 1 year

    Great hiring source

    Apr 7, 2018 - Field Service Technician in Honolulu, HI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    As a Compucom owned company they were a natural to place me in a position as a Compucom Field Service Engineer.

    Cons

    There is a disconnect between what the employees from both companies give as advice and it takes about an hour a week to get the expenses and work hours entered in their 5 different software systems. I would love to go back to a time clock!

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    1 person found this review helpful
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