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Excellus BlueCross BlueShield

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Excellus BlueCross BlueShield

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Excellus BlueCross BlueShield Employee Reviews about "upper management"

Updated Jan 14, 2021

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Found 6 of over 247 reviews

4.4
91%
Recommend to a Friend
93%
Approve of CEO
Excellus BlueCross BlueShield CEO David H. Klein (no image)
David H. Klein
92 Ratings
Pros
  • "Work from home opportunity, great benefits and leadership(in 21 reviews)

  • "Work life balance and skill growth are a priority(in 16 reviews)

  • Cons
  • "Upper management holds accountabilities on all without being held accountable(in 6 reviews)

  • "I dislike having to pay for parking(in 4 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    Ratings by Demographics

    This rating reflects the overall rating of Excellus BlueCross BlueShield and is not affected by filters.

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    Reviews about "upper management"

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    1. 1.0
      Former Employee

      Avoid this company

      Jan 14, 2021 - Customer Service Supervisor in Utica, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Absolutely nothing at all, worse company to deal with.

      Cons

      Upper management treats everyone like slaves

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    2. 3.0
      Current Employee, less than 1 year

      Corporate world

      Aug 17, 2019 - Case Manager in Rochester, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great team environment for growth

      Cons

      Upper management controlling your personality

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    3. 4.0
      Current Employee, more than 3 years

      Good place, can be better

      Jan 31, 2019 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits, great people to work with, advancement opportunities and knowledge building

      Cons

      Sub par HR presence, favoritism at times and lack of recognition from above the supervisory role. Upper management holds accountabilities on all without being held accountable.

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    4. 4.0
      Former Intern, less than 1 year

      2017 Intern

      Apr 10, 2018 - Anonymous Intern 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great Experience as an Intern got to do things I liked. Was a great learning experience.

      Cons

      The company undergoes frequent changes in upper management

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    5. 1.0
      Current Employee, more than 1 year

      No CS support in this “great place to work”

      Oct 20, 2017 - Customer Service Representative in Syracuse, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pay is okay, but not for what the train you in. Food in cafe is better now. Many opportunities for the right people.

      Cons

      They are sexist when it comes to moving up and down right racist when it comes to getting an interview internally. There are no safe guards to help support CS against daily verbal abuse. You get quality audits on everything to the point of micromanaging calls. You can have a great call and still be told you did 12 other things wrong. A very unhappy unhealthy work environment that is super stressful. None of upper management seems that they have time to help but when you make one mistake they jump on you. Crappy policy on moving internally. Crap policy on job posting. They say room to grow but it shouldn’t take a rep 5-10 years to do that if she doesn’t have appendage between her legs. Their disciplinary police jacked they can have same situation and treatment will be different.

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      2 people found this review helpful
    6. 3.0
      Current Employee

      Excellus Health Plan

      Jun 13, 2010 - Project Manager in Rochester, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Able to contribute to a better community and economy.

      Cons

      Upper management not aligned to a common strategy -- each Exec is working for the betterment of their division; not the company as a whole. Sr. Execs have outdated theories on employee motivation.

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      1 person found this review helpful
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