Excelsior College Reviews | Glassdoor

Excelsior College Reviews

Updated May 9, 2017
33 reviews

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33 Employee Reviews

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  1. Helpful (1)

    "Great mission; unhealthy competition"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Managing Editor in Albany, NY
    Current Employee - Managing Editor in Albany, NY
    Doesn't Recommend
    Neutral Outlook

    I have been working at Excelsior College full-time (More than 10 years)

    Pros

    Excelsior's mission is a very important and timely one, given the checkerboard academic experience of many mid-career, so-called post-traditional professionals who lack a college degree. It offers a variety of educational opportunities -- credit by examination, online courses, and prior learning assessment -- and student services to "meet students where they are." Meeting this constituent's need for aggregating credit, and then giving graduates a credential from an accredited institution is a useful endeavor.

    Cons

    Understaffing, over-reporting and micromanaging, lack of professional development and opportunities for career advancement, preferential treatment re: internal job movement.

    Advice to Management

    For a long time now, Excelsior has known that it has a issue when it comes to the silo mentality among its departments and units. First of all, the isolation creates unhealthy competition across divisions. This competition, in turn, leads to too many committees that have too many people on them, because staff cannot assume that their interests are going to be adequately represented.

    Excelsior's highly-trained professionals, then, are forced into narrow career boxes. Discouraging interdepartmental collaboration means the institution does not leverage the considerable talents of its employees, and discourages innovation. In addition, there is very little room for professional development or career advancement: once you get into a position, you're there for the long haul. Furthermore, job descriptions shrink, and the rote, tech-heavy work results in extreme boredom and additional waste of highly-skilled talent. Plus, management in certain units employ a management-by-surveillance, micromanaging model that further creates poor morale.

    Finally, Excelsior has not yet discovered how to leverage its expertise in both the business (.com) and higher education (.edu) arenas. There is a world of possibility here, as education moves more and more into the digital age. More collaboration between the research and assessment pieces of the College could pay off. Unfortunately, Excelsior is a little behind the times in its use of technology, which is surprising for an industry leader like this.

    Lastly, over the past two decades (the length of time I've been at Excelsior), the institution has struggled with the split at the root of its identity: is it a business? Is it a college? With the new administration, the College seems poised on the edge of reconciling this fundamental tension, and using it to its advantage.


  2. "Great people. Organization is dysfunctional though."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Albany, NY
    Current Employee - Consultant in Albany, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Excelsior College full-time (Less than a year)

    Pros

    Good benefits and great people to work with and for.

    Cons

    Still has a long way to go in terms of operations.

    Advice to Management

    Set clear, positive vision and execute on it.


  3. "Poor management hurting mission, competitiveness and student success."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Albany, NY
    Former Employee - Anonymous Employee in Albany, NY
    Doesn't Recommend
    Negative Outlook

    I worked at Excelsior College full-time

    Pros

    Paid time off is good. Originally it was a good place to work but went downhill tremendously due to very poor management.

    Cons

    Poor management. This company does not reward or support hardest and most knowledgeable workers even after years of service. This is unfortunate given the excellent mission of the college. Since upper management routinely does not listen to middle management - or anyone reporting to them - about data-proven competitive ideas and data-proven bad ideas, Excelsior is likely to be surpassed by its competition and not progress.

    Advice to Management

    Listen to employees with experience abd knowledge who have done their research and tests and have recommendations that will help the college compete and better serve it's students.

    Excelsior College Response

    Mar 27, 2017 – Lead Recruiter

    Thank you for your feedback. I too was drawn to Excelsior by its mission and agree with you concerning the importance of data-based decision making. If we are going to compete with our peers and ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Dysfunctional Organization, questionable use of student-generated funds"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Albany, NY
    Former Employee - Anonymous Employee in Albany, NY
    Recommends
    Neutral Outlook

    I worked at Excelsior College (More than 5 years)

    Pros

    Wonderful mission, dedicated staff, opportunities to be involved

    Cons

    Practices and policies moving further & further from mission; In the midst of a culture & leadership crisis; no insurance benefit options for retirees

    Advice to Management

    Dial down & focus on doing a few things exceptionally well instead of spinning & wearing down financial & human resources


  6. "Identity crisis"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Albany, NY
    Current Employee - Anonymous Employee in Albany, NY
    Recommends

    I have been working at Excelsior College full-time (More than 10 years)

    Pros

    Benefits, culturally diverse, flexibility, lots of career options internally

    Cons

    An identity crisis having to do with straddling the space between business and higher education. Too many projects and initiatives; not enough resources to carry it out.

    Advice to Management

    See above.


  7. Helpful (1)

    "Excelsior College - Great mission and interesting work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Albany, NY
    Current Employee - Anonymous Employee in Albany, NY
    Recommends
    Positive Outlook

    I have been working at Excelsior College full-time (More than 5 years)

    Pros

    Visionary president, John Ebersole - he's always pushing for interesting initiatives and supports thinking outside of the box. The institution is highly mission driven and in terms of educational institutions, it's a pretty progressive place.

    Cons

    As is the case at a lot of institutions, change is often by consensus, which can slow down initiatives.


  8. Helpful (1)

    "Adjunct faculty"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Adjunct Instructor - Online in Albany, NY
    Current Employee - Adjunct Instructor - Online in Albany, NY
    Recommends
    Positive Outlook

    Pros

    Flexibility and able to work around your own schedule. The Program directors are helpful and supportive.

    Cons

    If there aren't enough students enrolled a class can get canceled at the last minute. Hard to get a full time job.

    Advice to Management

    It would be helpful if there were more work from home full time positions offered to faculty.


  9. "A Boot Camp Approach to Education"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Middle Management in Albany, NY
    Former Employee - Middle Management in Albany, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Excelsior College full-time (More than 3 years)

    Pros

    What You See is What You Get - Students are mostly Military. Very Respect-oriented. Schedules are predictable. You can plan your week around tasks pretty well.

    Cons

    Like a Boot Camp for Teachers. Do it their way or take the highway. Hierarchy is the name of the game. Total Quality Management rules the roost.

    Advice to Management

    Trust the Process. Trust the students. Trust the teachers. Trust an education. Let democracy happen.


  10. Helpful (4)

    "Excelsior College"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Web Content Editor in Troy, NY
    Former Employee - Web Content Editor in Troy, NY
    Doesn't Recommend
    Neutral Outlook

    I worked at Excelsior College (More than 8 years)

    Pros

    Excellent staff and team cooperation

    Cons

    Executives are out of touch with staff and students

    Advice to Management

    More attention and appreciation of staff and students


  11. "okay I worked at Excelsior"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Albany, NY
    Former Employee - Administrative Assistant in Albany, NY
    Doesn't Recommend
    Neutral Outlook

    I worked at Excelsior College full-time (Less than a year)

    Pros

    people, my coworkers were amazing

    Cons

    people, senior management especially were the worst

    Advice to Management

    learn your employees. everyone is facing some type of challenge but if they are productive, you should give them the benefit of the doubt


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