Excelsior College Reviews | Glassdoor

Excelsior College Reviews

Updated September 19, 2017
41 reviews

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41 Employee Reviews

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  1. "Good people, trying to bounce back"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Excelsior College full-time (More than 3 years)

    Pros

    The people are friendly, the benefits package is still quite nice, the salary is higher than competition, ability to work from home for some positions, the work is meaningful and the students are deserving

    Cons

    Reorganization has put a lot of stress on employees and noticeably changed the atmosphere in the office

    Advice to Management

    Take care of your employees so they want to stick around long-term. Put more time and attention into the college's relationship with the military since they are the lifeblood of our student enrollment.


  2. "The Military Friendly School"

    StarStarStarStarStar
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Excelsior College full-time

    Pros

    Staff is generally staff to each other.

    Cons

    Not enough diversity at the upper level management. Department heads have their own mission versus working together.

    Advice to Management

    Diversify

  3. Helpful (2)

    "Profiles in Dysfunction and Incompetence"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Academic
    Current Employee - Academic
    Doesn't Recommend
    Negative Outlook

    I have been working at Excelsior College full-time (More than 5 years)

    Pros

    I love our students, the friendships over the years, and the former senior leadership team.

    Cons

    If you may be looking to do research for a new book called, "Profiles in Dysfunction and Incompetence", look no further. This may be the right research environment for you. We have: passive-aggressive senior leaders constantly back-stabbing one another, leaders well versed at bullying and intimidation, leaders who promote chaos, leaders that push out the most talented, passionate and committed, leaders well versed at shifting blame, and a board whose silence is deafening.

    Advice to Management

    After we formally tried to address concerns about our new leaders in our annual employee survey by noting a reduction in trust and moral, year over year, declining nearly 70%, there was no follow-up from the board. No one from the board came to see why we lost faith so quickly in our new executive leaders. Couldn't you have the curiousity enough to care about our students, if not for us? I'm sorry but effective marketing, IT and student experience are not strategies. They are operational prerequisites to running an institution. "The Emperor has no clothes"-- And the board seems to be condoning this dysfunction and incompetence by inaction. Were is the Board's courage? We need new leadership quickly or we will become "Profiles in a Shuttered College" before too long.


  4. Helpful (1)

    "Poor collaboration, culture of negative perception of peers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Excelsior College full-time (More than a year)

    Pros

    Benefits can be considered good. Generous PTO and flexible working hours (for some professions)

    Cons

    Majority of time spent is in meetings; less time on collaborating on strategy. There's a culture of viewing your peers as incompetent and unable to perform their job. There are people who walk around with a sense of entitlement. Lack of involvement or mediation from management and HR during times of conflict.

    Advice to Management

    How you carry yourself affects those who you work with. Paying attention to the needs of your employees will benefit the entire organization in a positive way.


  5. Helpful (2)

    "College headed in wrong direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Albany, NY
    Former Employee - Assistant Manager in Albany, NY
    Doesn't Recommend
    Negative Outlook

    I worked at Excelsior College full-time (More than 3 years)

    Pros

    - Work environment regarding staff is warm and friendly
    - Easy going atmosphere
    - Good medical benefits

    Cons

    - Poor management choices
    - Lack of organization within most departments
    - Went from Non-profit model to For-profit Model damaging student experience
    - Pay is not up to industry standards
    - Little to no upward mobility

    Advice to Management

    - Design proper organizational models within departments
    - Choose managers with proper experience and not because you like them personally
    - Keep the core values that Excelsior College was built upon
    - Pay your employees industry standard levels


  6. "Ever upward"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Middle Management in Albany, NY
    Current Employee - Middle Management in Albany, NY
    Recommends
    Positive Outlook

    I have been working at Excelsior College full-time (More than 10 years)

    Pros

    At Excelsior College, you find a fantastic group of people that are committed to help adults to accomplish their academic goals. The work environment is caring and supportive of work-life balance. Diversity and inclusion are highly valued and employees are encouraged to share and participate in College-wide discussions. The institution invests in developing staff and supports internal growth and promotions. Educational benefits for employees are highly competitive. Professional development opportunities are available for those who are willing to walk the extra mile.

    Cons

    The College is recovering from a needed restructuring. Due to recent reorganization, some employees are still anxious and feel dissatisfied. It will take a while before everyone feels back to normal.

    Advice to Management

    You are driving in the right direction: Continue acting with integrity and ensuring that the College delivers its mission.
    For a great future: Take care of your employees and empower them to take care of your students.


  7. "Former employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Negative Outlook

    I worked at Excelsior College full-time (More than 5 years)

    Pros

    Work and Life balance is good.

    Cons

    Going through a lot of changes now. Low morale.

  8. Helpful (2)

    "Terrible leadership and constant reorgs fueling rapid decline"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Excelsior College full-time (More than 5 years)

    Pros

    Benefits like PTO and healthcare costs are better at Excelsior than most employers. The college has unique internal policies like closing early the day before a typical holiday, which is a nice perk. The tuition benefit is also a nice benefit if you're looking to complete your degree.

    Cons

    The senior and executive leadership of the college has become quite toxic. Many of the qualified senior leaders have departed in the past year and those that remain have substantially less higher ed experience and virtually no leadership capacity. The level of morale and toxicity goes well beyond the expected "storming, norming, performing" process that comes with organizational change. The strategy and leadership dysfunction has exasperated cons the institution was already dealing with such as declining competitiveness, over-priced tuition, and academic/learning technology that has not been supported to the extent necessary. Outside of leadership and (lack of) strategy, the college's enrollment is heavily concentrated in one low performing program and there does not seem to be a solid plan to address this by promoting other/new programs to replace this one.

    Advice to Management

    The board should consider how to attract executive leadership that has strong experience in online higher ed. The current team is well intentioned but doing serious harm to the institution. Morale is incredibly low among mid and entry level staff and we're tired of listening to senior and executive leaders pass the blame around to everyone but themselves for the current state of the institution. Take some ownership and accountability. The constant reorgs are a distraction from our job and the most recent ones have left large parts of the college under the direction of leaders who are either in over their head and/or have never worked in these areas. This is a disservice to our hard-working staff and most importantly our students.


  9. Helpful (1)

    "On the Right Track"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Excelsior College full-time (More than 10 years)

    Pros

    Excelsior College provides people an opportunity to complete their college degrees with flexibility, by allowing to transfer their credits from other regionally accredited college's; by transferring approved credit for their military service, by earning credit- by- examination (allowing students to validate what they know), and/or by a portfolio assessment. Excelsior allows all of these flexible options for people who are working and raising their families. Without Excelsior, our graduated students may not have been able to otherwise do so. As an employee of over 30 years, I have been through the good and the challenges Excelsior College has faced, and have found that we have pulled together to meet those challenges for the good of our students. This current challenge is no different. I respect the opinions of my colleagues who have shared their opinions in this format as well. I have had challenges at times as well, however I see the college in a very different light. Management at Excelsior do care about its' staff and students and both are the main focus. There isn't any organization that hasn't had to reorganize, or go back to it's core; that what Excelsior is going through currently. The journey has been articulated by President Baldwin and he has communicated the journey. It is up to staff to work together to enable Excelsior to thrive, and to help our students to be success in their pursuit of a degree. I have benefited by earning a degree in Psychology through Excelsior which enabled me to go on to get my Master's. Not only did Excelsior enable me to get a bachelor's and master's degree, I have been able to build a career here as well. Maybe the college has to work to better communicate about what we have to offer but the options are here for students and staff.

    Cons

    The challenges pertaining to Excelsior College are being addressed. The challenges didn't happen overnight and won't go away overnight. It's time to acknowledge them and to move forward together and not loose sight of the students; it is in fact who we are here to serve.

    Advice to Management

    Keep the course, and acknowledge the challenges we face together so we can as a college address them.


  10. Helpful (6)

    "Decline from the days of strong School, Admissions, Advising, Marketing, Web departments (2008-2010)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Albany, NY
    Former Employee - Anonymous Employee in Albany, NY
    Doesn't Recommend
    Negative Outlook

    I worked at Excelsior College full-time (More than 8 years)

    Pros

    Management could have better leveraged the expertise that once existed and listening that had already been done to improve student experiences, retention, enrollments, etc. The mission and talent were, at one time, highly competitive.

    Cons

    Poor management, business decisions, office politics and vision have systematically disassembled the good that once existed. One by one, the hardest working, most passionate, talented and knowledgeable people - the ones most dedicated to students - were driven out and replaced by yes men leading to the current low enrollments, negative student and staff reviews and declining reputation.

    Advice to Management

    If you wish to compete, and at this point survive, I recommend cleaning house of the bad decision makers at the top. Get people in place who understand higher education, quality IT, student needs/wants, and can innovate, inspire and turn things around.


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