Excelsior Reviews | Glassdoor

Excelsior Reviews

Updated June 2, 2017
23 reviews

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2.6
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Arnold Goldstein
11 Ratings

23 Employee Reviews

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  1. "Direct Care Counslor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Direct Care Staff in Aurora, CO
    Former Employee - Direct Care Staff in Aurora, CO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Excelsior full-time (More than a year)

    Pros

    Benefit package was great, most of the staff were great and supportive to work with. Talking and trying to help the clients

    Cons

    Upper management have no idea how lower staff work with clients and do not value the work that we do. Unstable job with position changes and lay offs.

    Advice to Management

    Get in touch with your staff and clients, understand the difficult job that staff that work with clients perform and work with them to come up with solutions to problems within the company. don't burn out your employees by asking them to take on as many shifts as you need and forcing them to stay for double shifts


  2. "What Management ??"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Aurora, CO
    Former Employee - Anonymous Employee in Aurora, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Excelsior full-time (More than 10 years)

    Pros

    Great location, good school and a nice pool!

    Cons

    The current CEO hasn't updated this site in over 2 years, because she knows the negative feedback would be following her. The biggest layoff of employees last summer required that Police be on site due to fears for her safety! When they laid off over 150 employees they gave them 1 to 4 weeks of severance AND only if they agreed not to sue! Sadly, many of the programs have now closed.....

    Advice to Management

    Move on please.... this job is not for you. Update the website.

  3. "Clerical and Life Coach"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mentor Coach in Aurora, CO
    Former Employee - Mentor Coach in Aurora, CO
    Doesn't Recommend
    Negative Outlook

    I worked at Excelsior full-time (More than 5 years)

    Pros

    Working with the teens is rewarding,

    Cons

    clerical work was based on lots of files and paper rather than updated computer technology, low pay, and several week waits to receive a mileage and reimbursement check for outings.

    Advice to Management

    Strive to bill correctly and meet community needs.


  4. Helpful (1)

    "Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Healthcare Coordinator in Aurora, CO
    Former Employee - Healthcare Coordinator in Aurora, CO
    Doesn't Recommend
    Negative Outlook

    I worked at Excelsior (More than 8 years)

    Pros

    Good team of employees to work with.

    Cons

    Raises only given to upper management. No room for growth in company.


  5. "The Title"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Littleton, CO
    Former Employee - Anonymous Employee in Littleton, CO
    Recommends
    Approves of CEO

    I worked at Excelsior (More than 10 years)

    Pros

    working with the best people in the world until the changes happened

    Cons

    very insensitive running it like a disconnected business instead of a place where people care about people


  6. "substance abuse CAC III"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SubstanceAbuseCounselor/Cosmetology Instructor in Aurora, CO
    Former Employee - SubstanceAbuseCounselor/Cosmetology Instructor in Aurora, CO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Excelsior (More than 5 years)

    Pros

    Eager, hard working, knowledgeable, teachable

    Cons

    Inconsistent, sizing down, pay, closing


  7. "Worthwhile Cause"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boulder, CO
    Former Employee - Anonymous Employee in Boulder, CO

    I worked at Excelsior full-time (More than a year)

    Pros

    The cause behind Excelsior is the biggest pro for working here. You have the chance to be a part of the learning and healing process of girls transitioning through difficult experiences.

    Cons

    It is a non-profit organization. The pay reflects that. Great cause, but not so great pay. All to be expected.

  8. "Worth the STRUGGLE most days"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Group Living Counselor in Aurora, CO
    Former Employee - Group Living Counselor in Aurora, CO
    Recommends

    I worked at Excelsior full-time (Less than a year)

    Pros

    The teamwork and support you get from fellow employees is most definitely what keeps you coming back in everyday. No one understands the work that is done at EYC except for your fellow counselors and there is always someone there to talk to you after a long night.

    Cons

    Long hours. 3-12am is the schedule for the afternoon shift, however I never left at 12am, never really at 12:30 even. You leave when the paperwork is done and if everything is calm in the cottages.


  9. "Good place to gain experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Behavior Coach in Aurora, CO
    Current Employee - Behavior Coach in Aurora, CO
    Approves of CEO

    I have been working at Excelsior full-time (Less than a year)

    Pros

    A lot of flexibility to explore different interests within the field, great coworkers, surrounded by a community of people who care a lot about what they do, the organization is moving toward evidence based practices; it is a good opportunity to get started in the human services field.

    Cons

    Pay is poor and it can take a long time to get reimbursements. Not a lot of structure or support.

    Advice to Management

    Take more time to train employees more thoroughly, get reimbursements back in a timely manner.


  10. Helpful (1)

    "Overnight Cottage Counselor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Overnight Cottage Counselor in Aurora, CO
    Former Employee - Overnight Cottage Counselor in Aurora, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Before I left we were told that the more dangerous girls were going to be transferred out, so it'll be a little bit safer.
    Your purpose is to help the girls.
    A lot of new experiences.
    Over time is always available and encouraged
    Decent health care options with HSAs available.

    Cons

    Overtime is basically mandatory.
    Hiring staff say you'll get off work around 10, 10:30 am when really it's 12 most days and you have to be back in less than 12 hours.
    Too many bosses to answer to who don't agree on employee methods.
    All unit managers handle their cottages differently so there is no standard.
    Staff disregard cottage restrictions.
    Staff fail to communicate well.
    Supervisors are overworked and can't be everywhere at once.
    They don't care if you're sick. If you call in the requested four hours in advance, they will guilt you and threaten your job to make you go to work..
    Unit managers undermine counselors authority in regards to rules (i.e. changing a rule they made after staff spent hours telling the girls "no".
    Unit managers also fail to take predetermined meetings seriously and didn't show up multiple times then set a double standard for counselors who miss staff meetings.
    This job was depressing.
    High stress.
    Contacting girls parents every time they rand away or had to be physically managed.
    Physically managed was sometimes referred to as "Keeping you safe" and I felt that it is an inappropriate euphemism.
    There were no real consequences for the girls who didn't follow rules. They always got what they want.
    The Intervention Unit rarely responded to calls when the cottage was in crisis.
    Personally, I was rarely healthy anymore after being hired here. I was always sick and always stressed.

    Advice to Management

    This facility is basically meant to reform these violent, criminal girls into girls who can cope with their pasts and move forward to a productive and happy future while understanding and following laws and rules. Don't treat the staff like clients.


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