Exl Service Reviews | Glassdoor

Exl Service Reviews

Updated June 18, 2017
766 reviews

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Full-time Part-time

3.0
Star Star Star Star Star
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Exl Service Vice Chairman & CEO Rohit Kapoor
Rohit Kapoor
430 Ratings

766 Employee Reviews

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Pros
  • Excellent place to work ,good work life balance (in 66 reviews)

  • Used to have a good work environment as well as management (in 68 reviews)

Cons
  • Work life balance can be tenuous at times (in 45 reviews)

  • Workload is too much, there is no work-life balance (in 15 reviews)

More Pros and Cons

  1. "Intelligent people to learn from"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in New York, NY
    Current Employee - Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Exl Service full-time (More than a year)

    Pros

    Decent pay
    Good people to learn from

    Cons

    Could be hectic - depends on team


  2. "Proceed with caution"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    No opinion of CEO

    I have been working at Exl Service full-time (More than a year)

    Pros

    It is very relaxed, but not everyone has this luxury. Many of us are forced to compensate for those that take advantage.

    Cons

    The benefits are not great. Many people who married tend to use their S/O's benefits. Diversity is non-existent. Management is filled with Indian makes and very examples of any other type of nationality. People do not believe in sticking to deadlines here, not even when senior management demands a deliverable! There are meetings for everything.

    Advice to Management

    Hire and promote more than just Indian males. Improve benefits policy. Improve company culture for all.

  3. Helpful (1)

    "Questionable company culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - VP2 in New York, NY
    Former Employee - VP2 in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Exl Service full-time (More than a year)

    Pros

    Interesting acquisitions in recent years. Great data analysts. Nice people at lower levels.

    Cons

    Large company with a small company mind-set. India-centric and tribal. Poor culture, aggressive and difficult for many non-Indians. Visa policy to US is highly questionable.

    Advice to Management

    Decide what business you are in. Treat non-Indians with more respect. Poor ethical standards need to be reviewed.


  4. "Good Company...."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Developer in Chico, CA
    Former Employee - Senior Software Developer in Chico, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Exl Service (More than a year)

    Pros

    Fast growing with lots of opportunity to advance

    Cons

    Like most big service companies it is difficult to navigate change


  5. "One to the best place to learn"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Hartford, CT
    Current Employee - Senior Manager in Hartford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Exl Service full-time (More than 5 years)

    Pros

    If you are looking for new challenges and learning the EXL is best place to learn

    Cons

    For all new initiative and learning you have to be self motivated. if you generally works on instructions then this is nota place for you.


  6. "EXL"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Vice President in New York, NY
    Former Employee - Assistant Vice President in New York, NY

    I worked at Exl Service (More than a year)

    Pros

    - Good insurance process/ servicing credentials

    Cons

    - Cafeteria could be made bit better

    Advice to Management

    ----good stuff, keep up the good stuff------------------


  7. "Typical Indian company"

    Star Star Star Star Star
    Current Employee - Senior Manager in Budd Lake, NJ
    Current Employee - Senior Manager in Budd Lake, NJ

    I have been working at Exl Service (More than a year)

    Pros

    Work is flexible and laid back

    Cons

    Not a diverse company. Mostly indian men in management. Do not promote non-indian employees.

    Advice to Management

    Be diverse in your hiring practice.

  8. "Good Place to Start your career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in New York, NY
    Current Employee - Consultant in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Exl Service (More than a year)

    Pros

    Get exposure for various opportunities through various industries

    Cons

    sometimes need to work for long hours

    Advice to Management

    have better benefit and bonus package


  9. "Overall Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate in Houston, TX
    Former Employee - Associate in Houston, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    This was a contract with an offshore company. Worked primarily with staff from Bangalore.

    Cons

    Because the company was based in India, and the U.S offices were in New Jersey, I never felt that I had their support. It would have been nice to have Human Resources more accessible.

    Advice to Management

    I would advise that management be more involved with their staff.


  10. Helpful (2)

    "Horrible Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Exl Service (More than 3 years)

    Pros

    The only Pro that I can remotely associate with this company is a steady paycheck and sometimes that is questionable

    Cons

    They take great companies and turn them into a miserable place to work
    High attrition rates
    Horrible management worried more about making themselves look good than managing effectively and gaining the respect of those they manage
    Jobs being lost to oversees workers or workers brought here on visa's
    Layer upon layer of bureaucracy
    Increased workload
    Poor work life balance
    Poor overall work culture

    Advice to Management

    Preaching about what a great company EXL is does not make a great company. Treating and managing your employees with respect and fostering open communication - good and bad would go a long way.


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