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Exl Service Reviews

Updated February 20, 2018
960 reviews

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3.2
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Exl Service Vice Chairman & CEO Rohit Kapoor
Rohit Kapoor
527 Ratings

960 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "um nurse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Exl Service part-time (Less than a year)

    Pros

    they have an accomodating staff

    Cons

    working on graveyard shifts is awful

    Advice to Management

    more incentives


  2. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Exl Service full-time (More than 8 years)

    Pros

    MNC with flexibility to move across teams and upskill

    Cons

    Integrate capabilities and teams for more compelling solutions

  3. "Employement feedback"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Exl Service full-time

    Pros

    Good place to learn; Lots of scope to learn in analytics across a wide domain of industries

    Cons

    Career path not defined; compensation not upto market trend

    Advice to Management

    Defined career path for employees;


  4. "System Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Exl Service full-time

    Pros

    learn a little of everything

    Cons

    complete IT structure is broken
    expected to maintain a system that you have no control over & the team that does control it wont respond to any communication about maintaining it
    every team is extremely slow to respond to any communication and when they do its with incomplete information for the request

    Advice to Management

    Take a deep look at the IT structure as a whole to better define roles and expectations. Hold appropriate parties accountable for work that did/didnt get done


  5. "Onshore operations for commercial lines insurance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Process Support Specialist in Worcester, MA
    Current Employee - Process Support Specialist in Worcester, MA
    Positive Outlook

    I have been working at Exl Service full-time (More than 3 years)

    Pros

    Flexible hours, work with the client, healthcare benefits,

    Cons

    Onshore tasks are being sent to offshore, work is moving into electronic processes


  6. "Good Company to work for!!"

    StarStarStarStarStar
    • Career Opportunities
    Current Employee - Assistant Manager in Jersey City, NJ
    Current Employee - Assistant Manager in Jersey City, NJ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Exl Service full-time (Less than a year)

    Pros

    Good Benefits Good Learning experience overall

    Cons

    No cons as of now

    Advice to Management

    None


  7. "Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Exl Service full-time

    Pros

    Great culture and work life balance.

    Cons

    Limited mobility, decision process is slow.

  8. "Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Consultant in Jersey City, NJ
    Current Employee - Senior Consultant in Jersey City, NJ
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Exl Service full-time (More than 3 years)

    Pros

    You can work from home

    Cons

    NO DIVERSITY. NO WOMEN. ALL MIDDLE EASTERN. If you are non-white, non-male, and non western, forget it. Sad

    Advice to Management

    Stop promoting your brand.


  9. Helpful (1)

    "Enjoyable Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Exl Service full-time

    Pros

    Work is enjoyable and challenging-constantly changing. The company is obviously growing and the corresponding growth pains are evident.

    Cons

    Poor onboarding experience-company seems to use multiple platforms and takes time to process. Can be automated.

    Advice to Management

    Streamline onboarding and payroll.


  10. "Exl"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Exl in West Hartford, CT
    Current Employee - Exl in West Hartford, CT
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Exl Service full-time (More than a year)

    Pros

    Company has very good clients and interesting projects. Certain people who are in higher position are not good. Very good company.

    Cons

    HR doesn’t care about complaints . They should investigate properly. Few people are cheap and corrupted. Favoritism and create unnecessary issue .


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