Exl Service Reviews | Glassdoor

Exl Service Reviews

Updated August 11, 2017
797 reviews

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3.0
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Exl Service Vice Chairman & CEO Rohit Kapoor
Rohit Kapoor
440 Ratings

797 Employee Reviews

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Pros
  • Excellent place to work ,good work life balance (in 71 reviews)

  • Used to have a good work environment as well as management (in 71 reviews)

Cons
More Pros and Cons

  1. "Exl service good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Learning and development
    Leadership mentoring
    Growth opportunities

    Cons

    No challenges faced while working with EXL


  2. Helpful (3)

    "Great global company with smart and passionate people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Jersey City, NJ
    Current Employee - Vice President in Jersey City, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Exl Service full-time (More than a year)

    Pros

    Solid company financial management
    Smart and passionate employees
    Recognizes high performers

    Cons

    Working at all hours of the day and night

  3. "Excellent company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in New York, NY
    Current Employee - Senior Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Exl Service full-time (More than 3 years)

    Pros

    1. Variety of project, tools, techniques
    2. Excellent leadership to learn from
    3. Good salaries

    Cons

    1. Ever changing HR policies


  4. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Excellent Company to work for.

    Cons

    Work from home no interaction with people.


  5. "Deputy Manager HR"

    StarStarStarStarStar
    Former Employee - Lead Assistant Manager in New York, NY
    Former Employee - Lead Assistant Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Exl Service (More than a year)

    Pros

    Great company to work with. Extremely professional environment encouraging innovation

    Cons

    Compensation and employee performance measurement can be relooked into


  6. "Senior Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Exl Service full-time

    Pros

    Nice working culture, smart people around,decent compensation

    Cons

    Biggest con is it is still a small company, not very fancy exit options


  7. "Senior Vice President"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Culture , Growth, Transparency, access to Senior leadership and their leading edge in verticals they are playing in with the use of robotics and transformation services.

    Cons

    Need to work on diversity

    Advice to Management

    Keep doing more of what you are

  8. "It was a great experience and I am esteemed to be a part of such organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Executive
    Former Employee - Customer Care Executive
    Recommends

    Pros

    -Flexibility for the work hours.
    -Job Rotation- agents are shifted to other sub projects so that they get chance to learn other process.
    -Regular Pay (even during the recession EXL was a regular payer they never delayed to cut the salary of the their employees.
    -Recognition.
    -Cash Benefits.
    -Facilities.
    -Regular feedback.
    -Human touch.

    Cons

    -under pay to the new talents.
    -cab facility absent.
    -some times the information to be sent to the higher authority get complex.


  9. "Excellent employer to work for. Work environment is very conducive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Exl Service full-time

    Pros

    Work hard and you will be rewarded

    Cons

    Beware of some black sheep managers. they will snatch away the credits of your performance


  10. "My very first company and my only company so far."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Process Trainer in Manila, Manila (Philippines)
    Current Employee - Process Trainer in Manila, Manila (Philippines)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Exl Service full-time (More than 5 years)

    Pros

    Management, people, facilities, location. Everything

    Cons

    The gym equipment is incomplete

    Advice to Management

    Add more gym equipment.


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