Expedia Reviews in Las Vegas, NV | Glassdoor

Expedia Las Vegas Reviews

Updated January 24, 2017
36 reviews

Filter

Filter

Las Vegas, NV Area

3.3
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO

36 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Very demanding, need better work life balance (in 85 reviews)

  • High upper management has in the last 3 years or so started cronyism (in 46 reviews)

More Pros and Cons

  1. Helpful (1)

    "God Company Great Benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV
    Positive Outlook

    I have been working at Expedia full-time (More than 5 years)

    Pros

    Great coworkers and the benefits can't be beat

    Cons

    Not enough upward mobility; departments within don't communicate well with each other


  2. "Basic Call Center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Customer Service in Las Vegas, NV
    Former Employee - Corporate Customer Service in Las Vegas, NV

    I worked at Expedia full-time (More than 3 years)

    Pros

    Benefits are good. They start the first day of the month after you are hired

    Cons

    Pretty clicky and disorganized. Things change all of the time. Standard call center


  3. "Customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV
    Recommends
    Approves of CEO

    Pros

    Great benefits. Great coworkers

    Cons

    At will employee . Hard to get time off if you just started. Advancement is dependent on how who you know.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Tier 3"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Henderson, NV
    Current Employee - Anonymous Employee in Henderson, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Expedia (Less than a year)

    Pros

    Benefits, Travel Reimbursement that is all.

    Cons

    For the amount of work you do, most of the time it feels like you do not get paid enough.

    Advice to Management

    Higher Pay


  6. "Cruise Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cruise Sales Agent in Las Vegas, NV
    Current Employee - Cruise Sales Agent in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Expedia full-time (More than 3 years)

    Pros

    Great travel benefits, 401k match, wellness reimbursement, tuition reimbursement, and health benefits. Company is definitely going in a positive direction.

    Cons

    Commission structure changes constantly. It seems that expectations are increasing and the commission amount is decreasing.


  7. Helpful (4)

    "Not for you if you enjoy life."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tier III Technical Support in Las Vegas, NV
    Current Employee - Tier III Technical Support in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Expedia full-time (Less than a year)

    Pros

    -Working with some wonderful people (which can happen anywhere)
    -Meeting wonderful customers (which can also happen anywhere)
    -Learning how to become a Master Multi-Tasker
    -Paid training classes that last several weeks
    -Two break rooms with great views
    -High pay for the Tier 3 department

    Cons

    -If being chained to a desk, computer and headphones for eight hours isn't for you, please don't apply here or you'll be miserable
    -Work responsibilities are excruciatingly monotonous, as your job description has you performing the same duties over and over again, no spice of life
    -Sitting, sitting and sitting inside for eight hours while sunny, colorful life goes on outside
    -Dealing with meaningless calls from very angry customers
    -Being told you have the power to make customers happy, but being required to follow a novel of rules at the same time
    -Immature co-workers and managers attached to cliques

    Advice to Management

    None to management, but this to potential employees: do not apply if sitting behind a company computer for eight hours a day, in a call center, does not sound like heaven. You'll be miserable every day.


  8. Helpful (6)

    "worst management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Consultant in Las Vegas, NV
    Former Employee - Travel Consultant in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Expedia (More than a year)

    Pros

    good benefits health, 401k, discounts on hotels

    Cons

    no way for improvements, low salary compared to average


  9. "Supplier Relations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supplier Relations Financial Operations in Las Vegas, NV
    Former Employee - Supplier Relations Financial Operations in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Expedia full-time

    Pros

    We could choose our hours of work between 5am and 5pm
    Great Managers
    Good benefits

    Cons

    My department was closed and moved out of state. We were given the opportunity to transfer/move to that state.

    Advice to Management

    None, they have grown the company exponentially


  10. Helpful (2)

    "Customer Service Expedia"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Agent in Las Vegas, NV
    Current Employee - Travel Agent in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook

    I have been working at Expedia full-time (More than 3 years)

    Pros

    Good benefits / charity donation matching / Decent pay for the location

    Cons

    Leadership/Leadership/Leadership! The center manager doesn't care about anything but numbers and you know what they say about #%^@X running down hill. Instead of positive attitudes and feedback they throw food at the employees in things like "national chili day" or "national pancake day" where the managers dish out food. They seem to think that can take the place of treating their employees in a positive way. What they consider to be "customer service" leaves a lot to be desired too.

    Advice to Management

    Get new management


  11. Helpful (5)

    "Tier 3 Agent-Escalations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tier III Agent in Las Vegas, NV
    Current Employee - Tier III Agent in Las Vegas, NV
    Positive Outlook
    No opinion of CEO

    I have been working at Expedia full-time (More than a year)

    Pros

    Good health insurance, generous paid time off (IF you can get it approved).

    Cons

    Very high stress department, dealing with very upset customers that constantly berate you. Probably won't get the shift you want. Sometimes feels like a prison where you are chained to your desk. Raises are a joke, it's actually insulting, you won't get rich working here. Good luck trying to get into a different department, while it does happen alot, it only happens if you are a "pet". If not, your not going anywhere.

    Advice to Management

    Implement better policies for having to tolerate crazy and swearing at you customers. Some of the supervisors need to go, a couple in particular are very rude and think they know it all. Need to use less programs, too much going back and forth, which only makes it take longer to assist the customer properly and in a timely manner. Come down to the Tier 3 department and work it for a while, I bet things would change real quick. That last comment is for the higher ups in the corp office in Washington.



Showing 36 of 2,038 reviews
Reset Filters