Expedia Reviews | Glassdoor

Expedia Reviews

Updated May 23, 2017
1,955 reviews

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Full-time Part-time

3.9
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1,955 Employee Reviews

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Pros
Cons
  • Very demanding, need better work life balance (in 86 reviews)

  • High upper management has in the last 3 years or so started cronyism (in 46 reviews)

More Pros and Cons

  1. Helpful (1)

    "Expedia Bellevue"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bellevue, WA
    Current Employee - Anonymous Employee in Bellevue, WA
    Recommends

    I have been working at Expedia full-time (More than a year)

    Pros

    not too intense, nice people, great benefits

    Cons

    not great salary at lower levels


  2. "Great Company but grew to fast!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Manager in Orlando, FL
    Former Employee - Area Manager in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Expedia full-time (More than 8 years)

    Pros

    when I started with Expedia, it was a small company that had a more family style culture. But with all the recent acquisitions, it feels like just another big company. Now, Market Management is so large and with reorganisation happening across the globe, many people are getting laid off or transferred.
    Pros: Work/Life balance, Insurance programme, Fitness reimbursement, Travel voucher, employee referral travel certificates, free sodas, and many happy hours.

    Cons

    Growth was too much and too fast as the company is loosing it's family identity and seems to be looking at the bottom line more than employee culture 5+ years ago.

    Advice to Management

    Reduce hiring and go back to the lean and mean team you used to be. Stop trying to be Booking.com as the Expedia employees are starting to feel like the treatment is not unique anymore.


  3. "Great benefits and relaxed engineering culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Bellevue, WA
    Current Employee - Senior Software Engineer in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Expedia full-time (More than 5 years)

    Pros

    Lots of employee perks. Strong benefits. Decent work/life balance.

    Cons

    Especially in an engineering role, it's far better to work under a "brand" or other profit center. While the pressure may be a bit higher, you will get more funding sooner for improvements and technical leadership are more likely to test ideas.

    This is considerably less true within IT, eCP and other shared services.

    Advice to Management

    For over 5 years I've witnessed the transition from 50/50 tech company/travel company, to 30% tech and 70% travel. I get it, the tech is a means to an end goal of selling travel. Though with some major technology boulders to overcome, you need a more prescription strategy than "make sure it scales".


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  5. Helpful (1)

    "Expedia - great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Manager in Chicago, IL
    Former Employee - Human Resources Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Expedia full-time (More than 5 years)

    Pros

    Great place to work. Travel benefits. Good atmosphere good people.

    Cons

    Advancement opportunities are few. Hard to move up unless you are in a specific department.

    Advice to Management

    Career development


  6. "Team Lead, Lodging Partner Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bellevue, WA
    Former Employee - Anonymous Employee in Bellevue, WA
    Recommends

    I worked at Expedia full-time (Less than a year)

    Pros

    salary and benefits are great. management, from low to highest levels, is very approachable and happy to get feedbacks from employees. opportunities to be involved in projects with other departments that make you better understand the overall picture.

    Cons

    talent acquisition strategy seems to be focused only on recruiting young people, just graduated and with zero opportunities to negotiate their salary. no way to jump from a support role to a commercial one.

    Advice to Management

    management should work on a closer integration between support and sales and find ways to make them cooperate.


  7. Helpful (3)

    "Software Development Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Development Engineer in Bellevue, WA
    Former Employee - Software Development Engineer in Bellevue, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Expedia full-time (Less than a year)

    Pros

    - Overall work-life balance is great with flexible work hours and schedules but this can be team dependent
    - Generally very friendly and nice people with a mostly relaxed and laid-back work environment
    - Decent benefits including travel and wellness reimbursement, travel discounts, standard 401k matching, good vacation policy, healthcare, and matching charitable donations
    - "Test and Learn" culture makes data the main driving force for product decisions

    Cons

    - Generally poor middle management and heavy politics at management levels
    - Some engineering teams have bad ratios of technical product managers/engineering managers to developers that create too much overhead and slow initiatives down
    - Very unclear promotion paths and requirements. This causes a clash between the diversity initiatives and the meritocracy that the company preaches and can lead to a sentiment of unfairness during promotion cycles.
    - Overall average engineering quality with some exceptions. Unable to maintain solid talent from leaving to other companies in the area (seems like Amazon is becoming a top destination)
    - Expedia advertises itself as a tech company, but the culture of average compensation makes the company lag behind tech companies in the area.
    - Constantly playing catch-up to competitors which creates less opportunities to pursue features that innovate or distinguish Expedia in the market
    - Some product decisions feel short-sighted. Just because the conversion numbers are good does not mean it is good in the long run.

    Advice to Management

    - Keep pushing initiatives to look into employee happiness and making adjustments or improvements. This is preached at the top but needs to trickle down to middle management. The Glassdoor rating for Expedia has been dropping for a reason.
    - Keep fostering transparency and openness. Take all feedback seriously. Some questions asked may seem ridiculous, but if they're being asked that means there is not enough transparency into the matter.
    - Push harder on initiatives to modernize the technology stack and performance. There should be no excuses as to why the website is as slow as it is right now.
    - Don't be afraid to try to improve or remove poor performers and management
    - The management stack can be much leaner


  8. Helpful (1)

    "Hotels.com"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Springfield, MO
    Former Employee - Anonymous Employee in Springfield, MO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Expedia part-time (More than a year)

    Pros

    They make sure u have your drinks, and everything u need to do your job

    Cons

    Poor training, and mgmt. They sometimes (management) could be rude.

    Advice to Management

    Do better customer service for your employees.


  9. Helpful (1)

    "Excellent travel portal company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Test Engineer in Bellevue, WA
    Former Employee - Test Engineer in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Expedia (More than a year)

    Pros

    Good working atmosphere and gained knowledge.

    Cons

    There is no transport facility.

    Advice to Management

    Nothing


  10. "Application Lifecycle Management Engineering"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Bellevue, WA
    Current Employee - Software Engineer in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Expedia full-time (More than 10 years)

    Pros

    Excellent travel benefits. Great working environment. Good team fit. Management is flexible and allows working from home. My manager does not micro-manage me.

    Cons

    Processes can sometimes be cumbersome and delay required action. Many tools are antiquated and no longer supported. Some products lack required documentation


  11. Helpful (1)

    "Contractor at Expedia"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Helpdesk Technician in Dallas, TX
    Current Employee - Helpdesk Technician in Dallas, TX
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Expedia full-time (Less than a year)

    Pros

    as a contractor I make 23 hourly, which isnt bad for helpdesk in dfw.
    The office is small.

    Cons

    There is no growth. Everything is in Bellevue, where HQ is.
    There is favoritism. Your schedule will suck. The calls are routine and annoying.
    The position is 6 month to hire but you will not be hired in 6 months.
    Manager is hands off and does not respond back to emails in a timely manner.

    Advice to Management

    Open more positions for growth.
    Hire after 6 months since you market it during interviews.


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