Expedia Reviews | Glassdoor

Expedia Reviews

Updated December 6, 2017
455 reviews

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3.0
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Expedia President and CEO Mark Okerstrom
Mark Okerstrom
4 Ratings

455 Employee Reviews

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Pros
Cons
  • Little bit problem for work life balance if you are keen to learn new things you have to give more times to office (in 91 reviews)

  • Expedia continues to higher terrible people managers, whom have never managed people and then are not monitored by upper management (in 47 reviews)

More Pros and Cons

  1. "Expedia Local Expert"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Concierge in Orlando, FL
    Current Employee - Concierge in Orlando, FL

    I have been working at Expedia full-time (More than a year)

    Pros

    The perks of this job are excellent-- free dinners and events at theme parks, hospitality passes to Seaworld, Universal and Disney, etc.

    Cons

    Extremely disorganized company with management that only thinks about the business and their own personal gain. Frequent changes, little formal training, and not enough pay at guest service desks for the work being done.

    Advice to Management

    Find a way to pay a higher base to guest service employees, or your employees won't stay long.


  2. "It's fine"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Expedia part-time

    Pros

    Great perks and fun work environment

    Cons

    Awful management who treat you poorly and can't communicate

    Advice to Management

    Communicate with your employees and don't pretend you don't make mistakes. Your associates will respect you more if you own up to them.

  3. Helpful (1)

    "Software Development Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Expedia full-time (More than a year)

    Pros

    -- Good perks and challenging work.

    Cons

    -- Some non-technical managers are uninspiring to work with.

    Advice to Management

    Hire only technical managers.


  4. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Expedia full-time (Less than a year)

    Pros

    Some great teams, some great Managers

    Cons

    some not so great teams


  5. "Not the worst, not the best."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Springfield, MO
    Current Employee - Anonymous Employee in Springfield, MO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Expedia full-time (Less than a year)

    Pros

    They do offer health insurance packages at reasonable prices.
    Teammates can make it fun on slow days.
    Cafeteria on site.
    Snack shop and free soda machines.
    Provided coffee and paper goods and utensils for lunches.

    Cons

    Too much middle management, leaders and supervisors who don't know the work and can't help the agents, the way to be promoted to lead or supervisor is to be a smoker and use all of your breaks outside getting to know them. The leads/supervisors are about 50/50 when it comes to good ones, and when you start you don't know who is who. After you have been there awhile and on a few different teams, you will realize who's teams you don't want to be on again.
    High turnover.
    No sick days.
    PTO is earned at a good rate, but never availability to take off, so never approved. If you call in sick, they will not pay you and take away a vacation day, even if it has already been approved and you made plans.
    NO HOLIDAY PAY
    you will be forced to work holidays, with no holiday pay, and will not know the hours until a week ahead of time.


  6. "Above Average Workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bellevue, WA
    Current Employee - Anonymous Employee in Bellevue, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Expedia full-time (More than 5 years)

    Pros

    Nice colleagues, good location, great industry, good work life balance

    Cons

    Pay is on the low side, few women in leadership

    Advice to Management

    Make good on your promise to promote women to VP and require all departments to participate.


  7. Helpful (1)

    "Lots of change - No room to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Manager in Bellevue, WA
    Former Employee - IT Manager in Bellevue, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Expedia full-time (More than 3 years)

    Pros

    People within certain teams. Great benefits! Travel perks are awesome if you get time out of your 60 hour work week to use them.

    Cons

    Leadership is clueless. Doesn't allow for innovation. They say speed is important but it takes months to get anything thru a process.

    Advice to Management

    Listen to your team's input instead of talking one-way all the time. Good Leaders surround themselves with smart people. Many leaders get the first part right, but then they don't listen.

  8. Helpful (4)

    "Out of Touch Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fraud Analyst
    Former Employee - Fraud Analyst
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Expedia full-time

    Pros

    Great benefits, good work/life balance, some truly amazing people, diverse work force

    Cons

    Like any corporate set-up, the actual job/people doing it doesn't matter. All they care about across all sites is making numbers "look good", and management is clueless about who is actually good at the job.

    No consistency between sites, its very much an us vs them mentality which hurts the department as a whole.

    No longer bothering to look for qualified candidates. Any warm body will do, then can't seem figure out why they're bleeding money in fraud losses.

    Not a lot of advancement opportunity if you're not at HQ.

    VERY political. It's who you know and how loud you can be, not what you know in this department.

    Sups and managers are almost always in meetings

    Senior management has no idea how this job is really done.

    Advice to Management

    Just because someone is loud, does not mean they have any idea what they're doing.

    Invest in attracting better candidates, let a seat remain open until the right person is found. Throwing an unqualified person into this job is unfair to them and their co-workers.

    Promote from within, sups who haven't done this job can rarely coach someone how to do it better.

    Get your senior management to shadow, it's that simple.


  9. Helpful (2)

    "Talk about and have gender balance, but it doesn’t equate to gender inclusion or promotion."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Bellevue, WA
    Current Employee - Product Manager in Bellevue, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Expedia full-time (More than a year)

    Pros

    Flexible work schedule. Work life balance. Good benefits. Travel perks. Free beverages if that’s important to you. Like the fitness benefit.

    Cons

    Lower pay than industry. Slow to get things done. Too many chiefs in the kitchen. Good old boys in leadership roles. Internal promos aren’t as common and they often hire men from the outside for M level and above. Slow hiring process too.

    Advice to Management

    Slow hiring process too. Good people are snatched up quickly. EI if we want to get them we have to move fast and make wages more competitive for the region. Allow for more empowerment to drive for folks not in management.


  10. Helpful (2)

    "Compensation values engineering over all else"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Expedia full-time

    Pros

    no pros at this time.

    Cons

    Engineers fresh from college are making what senior level product and design employees make. Theres a clear lack of resources on design and product, where as Engineering gets all praise, resourcing and recognition.

    Advice to Management

    If you expect product and design to come to the table with quality work, and not leave for better companies, you should pay them accordingly.


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