Expedia Reviews | Glassdoor

Expedia Reviews

Updated November 16, 2017
2,152 reviews

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3.9
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Expedia President and CEO Mark Okerstrom
Mark Okerstrom
43 Ratings

2,152 Employee Reviews

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Pros
  • You get to be part of an industry-leading company while work-life balance is still achievable in the Market Associate position (in 392 reviews)

  • Great culture and work environment (in 158 reviews)

Cons
  • Little bit problem for work life balance if you are keen to learn new things you have to give more times to office (in 91 reviews)

  • Expedia continues to higher terrible people managers, whom have never managed people and then are not monitored by upper management (in 47 reviews)

More Pros and Cons

  1. "Not the worst, not the best."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Springfield, MO
    Current Employee - Anonymous Employee in Springfield, MO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Expedia full-time (Less than a year)

    Pros

    They do offer health insurance packages at reasonable prices.
    Teammates can make it fun on slow days.
    Cafeteria on site.
    Snack shop and free soda machines.
    Provided coffee and paper goods and utensils for lunches.

    Cons

    Too much middle management, leaders and supervisors who don't know the work and can't help the agents, the way to be promoted to lead or supervisor is to be a smoker and use all of your breaks outside getting to know them. The leads/supervisors are about 50/50 when it comes to good ones, and when you start you don't know who is who. After you have been there awhile and on a few different teams, you will realize who's teams you don't want to be on again.
    High turnover.
    No sick days.
    PTO is earned at a good rate, but never availability to take off, so never approved. If you call in sick, they will not pay you and take away a vacation day, even if it has already been approved and you made plans.
    NO HOLIDAY PAY
    you will be forced to work holidays, with no holiday pay, and will not know the hours until a week ahead of time.


  2. "UX Designer"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Expedia full-time

    Pros

    Great people, work/life balance, travel benefits

    Cons

    Lack of focus and forward-thinking

  3. "Expedia Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Development Engineer in Gurgaon, Haryana (India)
    Current Employee - Software Development Engineer in Gurgaon, Haryana (India)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Expedia full-time (More than a year)

    Pros

    Good work life balance, Lots of opportunities to learn new cool stuff.

    Cons

    Can't think of any cons as of now.


  4. "Vice President"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bellevue, WA
    Current Employee - Anonymous Employee in Bellevue, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Expedia full-time (More than 8 years)

    Pros

    Culture and Benefits are excellent

    Cons

    Inconsistent leadership can sometimes be limiting.


  5. "DISCRIMINATION AND POOR HR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Expedia full-time

    Pros

    free drinks?? free drinks, free drinks and free drinks

    Cons

    buying company and firing people, they just destroy people life for money
    0 experience on EU MARKET

    Advice to Management

    Have a close look on HOMEAWAY HR , they are not professional , they don't do anything and don't even answer to email , they are pretending to do not see of understand discrimination , but apparently , regarding your name or nationality , you do not have the same chances than other people ..unbelievable to see such a behaviour in 2017 ...i'm ashame for you


  6. "Good Place to Stay, tough KPIs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AMM/MM
    Current Employee - AMM/MM
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Expedia full-time (More than 5 years)

    Pros

    Best benefits comparing with other OTAs

    Cons

    Too many KPIs aspects to achieved and some KPIs does not seems to be achievable. Human Resource Team some time has no knowledge for the local needs and law.


  7. "good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bellevue, WA
    Current Employee - Anonymous Employee in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Expedia full-time (More than 8 years)

    Pros

    good life-work balance, good benefits, good PTO, travel and wellness reimbursement, travel opportunities

    Cons

    average pay, future new office in Seatlle

  8. "Expedia Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Market Coordinator in Madrid (Spain)
    Former Employee - Market Coordinator in Madrid (Spain)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Expedia full-time (More than 3 years)

    Pros

    Offices very well located
    Lots of valuable information to learn
    Excellent professional experience

    Cons

    Expedia wastes tons of time and effort in meetings and making things more complicated they need to be
    Unrealistic workload
    Poor leadership, at least on the office where I was working. Only one manager was a real leader with positive attitude, respectful and cared about his team. The rest was only focused on reaching unreal objectives.

    Advice to Management

    Be real with your objectives. The world does not revolve around brilliantpeople and excessive technology but around leaders who inspire and real goals.


  9. "Personal Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Market Support Coordinator in Madrid (Spain)
    Former Employee - Market Support Coordinator in Madrid (Spain)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Expedia full-time (More than 3 years)

    Pros

    Great experience
    Superb location and offices
    Free coffee and fruit

    Cons

    Excess of work,
    Expedia drowns in all its obsession of controlling absolutely everything
    Endless meetings several times a week for hours

    Advice to Management

    Do not try to control absolutely everything 100% or you will lose time for other priorities.
    Less meetings
    Simplify procedures
    Hire less arrogant people


  10. "Market Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Market Manager in Rome (Italy)
    Former Employee - Market Manager in Rome (Italy)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Expedia full-time (Less than a year)

    Pros

    World's largest online travel company. Multicultural enviroment. Considerable benefits.

    Cons

    Sometimes too many 'distracting' extra projects are implemented

    Advice to Management

    Not to underestimate new competitors


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