Expedia Reviews | Glassdoor

Expedia Reviews

Updated June 18, 2017
135 reviews

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135 Employee Reviews

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Pros
Cons
  • Very demanding, need better work life balance (in 86 reviews)

  • High upper management has in the last 3 years or so started cronyism (in 46 reviews)

More Pros and Cons

  1. Helpful (3)

    "My experience hasn't awful but haasn!t THAT good either. Been with Hotels.com for 9 years."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Expedia full-time (More than 8 years)

    Pros

    For me, the best reasons to work here are the benefits. They are awesome!

    Cons

    Some mgrs shouldn't be managers. Too much favoritism and alot of it noticed by other depts. HR is awful at contacting applicants that don't get considered for other positions. Unprofessional.

    Advice to Management

    Treat EVERYONE in your dept fairly. Every empliyee isn't a genius. Every.empliyee doesn't learn the same way. STOP promoting and recognizing the same couple of people in your dept. Be supportive and helpful in their work otherwise you lose valuable people to other companies that help them shine and succeed. I'm.very frustraded and disapponted with this company. Looki.g for employment elsewhere bcuz people here in these positions don't listen, make no efgort to change a negative work environment for their employees/dept. WHAT'S THE USE OF THESE SURVEYS IF YOU'RE NOT GOING TO CHANGE ANTHING ANYWAY? You didn't get where you are without help. Reach out and give back. Especially when the KEEP asking for your help and guidance. Stop ignoring your fauthful, hardworking employees. Give us a chance to grow too!


  2. Helpful (6)

    "worst management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Consultant in Las Vegas, NV
    Former Employee - Travel Consultant in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Expedia (More than a year)

    Pros

    good benefits health, 401k, discounts on hotels

    Cons

    no way for improvements, low salary compared to average

  3. Helpful (10)

    "Falling company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Development Engineer in Bellevue, WA
    Current Employee - Software Development Engineer in Bellevue, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Expedia full-time (More than 3 years)

    Pros

    Great life balance because many people only work 3 hours a day and they get paid nicely so they just get by. Good restaurants around the office. $300~$600 travel money annually.

    Cons

    Why Priceline is doing much better than Expedia? This is why. Too much politics. Too much stabbing at each other. If you don't have ally, it's hard to work there even if you are a rock star. They don't value too much about the results. Feedback from your peer is over-valued. The pay is the lowest among all the big companies in this area compared to Google, Microsoft, etc.

    Advice to Management

    VP's and CEO's - Spend some time talking to your managers and IC's, hear them out! Not just Sr. Directors and Directors. That's the best way to get to know which directors are morons.


  4. Helpful (10)

    "Poor Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in Bellevue, WA
    Former Employee - Product Manager in Bellevue, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Expedia full-time

    Pros

    Get to work in Travel Industry.
    Nice Views from the Headquarters office building in Bellevue

    Cons

    Low Morale
    Pay on the Lower side
    Lack of talent
    Poor Leadership at every level
    Excessive emphasis on Sales
    Poor Ethics
    Excessive Layers of Management
    Band-aid solutions
    Poor Benefits
    No work / life balance
    Ancient Technology
    Insufficient Structure & Process

    Advice to Management

    Focus more on the Customer and Vendors and the Stock will take care of itself.


  5. Helpful (4)

    "Expedia canceled contract 3 days into contract"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Former Contractor - Principal Project Manager in Bellevue, WA
    Former Contractor - Principal Project Manager in Bellevue, WA
    Doesn't Recommend
    Negative Outlook

    I worked at Expedia as a contractor (Less than a year)

    Pros

    - Cool technology
    - Good working environment

    Cons

    - Lack of integrity, character, and ethics by management
    - Expedia IT does not follow managed contract SOW's
    - Management is not buttoned up, clearly poor planning and execution defining product backlog
    - Its unethical to mess with people families by treating people like disposable resources

    Advice to Management

    Its unethical to mess with peoples families by treating people like disposable resources. I turned down other job opportunities to go to Expedia. The IT PMO department clearly isn't buttoned up.

    Expedia Response

    May 18, 2015 – Team Expedia

    Thank you for your review, and we’re sorry to hear that your recent experience with Expedia was far from a positive one, particularly as we are a company that places a high priority on providing a ... More


  6. Helpful (2)

    "Customer Service - Cruise"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative Cruise in Las Vegas, NV
    Former Employee - Customer Service Representative Cruise in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook

    I worked at Expedia full-time (Less than a year)

    Pros

    None that I can think of.

    Cons

    Poor and very inadequate training!

    Advice to Management

    Change your training staff and procedures!


  7. Helpful (9)

    "Expedia is by far the worst company I have ever worked for or experienced."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Bellevue, WA
    Former Employee - Senior Software Engineer in Bellevue, WA
    Doesn't Recommend
    Negative Outlook

    I worked at Expedia full-time (Less than a year)

    Pros

    Most often a pretty decent work life balance. The office is pretty empty by 6 pm. Good benefits.

    Cons

    I expected the politicking to be better than other employers where you're rewarded for how well you can promote yourself rather than actual work accomplished. I was assured that the formal review process isn't a big deal and people just all work together against common goals choosing the best technology. Unfortunately I was in for some big surprises.
    At Expedia project related metrics are ignored to promote oneself or put down other honest hard workers. Many levels of management buy into this game and HR is often involved in telling employees what they have done wrong. There is no feedback loop. I've seen many cases where no notice or interaction was given that complaints were being made. One day you're fine the next day you're on a chopping list. And once you find out it's too late.
    Entire teams have stolen credit for work they didn't do and have also shifted the blame for their own mistakes. Senior management is acquiescent of these practices.
    Bellevue headquarters suffers from over crowding. The bull pens went from bad to worse when 20-30 people wasn't dense enough more walls were knocked down to accommodate up to 80. Even directors lost their offices. This indicates the value Expedia places on employees.

    Advice to Management

    Look at your turnover rates. Try to retain talent by treating people like people not commodities. Enable transparency at all levels. Eliminate back door politics and stop rewarding nay-sayers.

  8. Helpful (8)

    "All talk and no action"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Bellevue, WA
    Current Employee - Manager in Bellevue, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Benefits are very good with generous time off and travel discounts.
    Some teams have a lot of flexibility in hours and working from home options.

    Cons

    There's very little room for upward mobility. Most people in the Director positions would never be able to hold similar positions at other companies. Most Directors have NO knowledge of the job or industry and are little more than babysitters for their Teams who do all the work. There's no consistency across departments or teams... one you'll find allows flexible hours and work from home, while others are very rigid.

    The company is in constant turmoil over whether we're a Travel company or a Technology company, and thus we don't do either very well. Resources are spread very thin and nothing gets fixed quickly. Everyone always has an excuse as to why they can't get to your project.

    Annual pay increases are almost an insult. It's easier to quit and be rehired to gain more money than to stay onboard and expect fair pay for fair work.

    Advice to Management

    Get your act together and reward those who do all the work. You need to re-evaluate who you have in the Director and VP levels as they are clowns.


  9. Helpful (5)

    "There is no positive feed back, or recognition of having done good work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bellevue, WA
    Current Employee - Anonymous Employee in Bellevue, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    The people are very nice and the environment can be very laid back depending on the group you happen to be working in. Very flexible hours which is nice if you need to go to an appointment or just need to get out of the office.

    Cons

    Promotions are confusing, it is seems as though they are based more on how well the person "fits" within the group rather than their contributions or time working here. Sometimes the management seems jointed. Depending on the level of management you talk with about a project, you might get a different answer/instructions on how to go about completing the task. Lots of relaying of information from the source, sometimes feels like the telephone game. Also, you never know if you are doing a good job, management only seems to check up on you when you are doing something wrong. There is no positive feed back.

    Advice to Management

    Maybe look into having a group meeting with everyone to discuss what projects are going on, so everyone is aware of what is happening. If people need to fill in for the day because someone is out sick they are able to transition easier into the role, rather than having a quick 5 min. crash course on how to do someone else's primary task.


  10. Helpful (2)

    "No life/work balance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Bellevue, WA
    Current Employee - Anonymous in Bellevue, WA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Expedia full-time (Less than a year)

    Pros

    Expedia is a great company and tried to make positive contributions to those in need, HR parties are great

    Cons

    Difficult to get vacation time approved, difficult to get doctor appointments approved

    Advice to Management

    There is a considerable lack of work/life balance and the lack of getting vacation time approved (even during no deadlines) is disconcerting. Micro-managing is also a regular occurrence which his very disappointing.


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