Expedia Senior Director Reviews | Glassdoor

Expedia Senior Director Reviews

Updated September 10, 2017
16 reviews

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Senior Director

3.5
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Expedia President and CEO Mark Okerstrom
Mark Okerstrom
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Pros
Cons
  • Little bit problem for work life balance if you are keen to learn new things you have to give more times to office (in 91 reviews)

  • Expedia continues to higher terrible people managers, whom have never managed people and then are not monitored by upper management (in 47 reviews)

More Pros and Cons

  1. Helpful (4)

    "Great culture, smart people, does not provide the perks of other tech companies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director, Technology in Bellevue, WA
    Current Employee - Senior Director, Technology in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Expedia full-time (More than 3 years)

    Pros

    Great culture. Employees are passionate about travel and like to create great travel experiences for the customers. Good work-life balance. This is the first place I've worked where the executives and senior leaders genuinely advocate for using all of your vacation time to travel and see things. People are smart and capable.

    Cons

    The company is caught between being an online travel agent and a technology company. They do not yet provide the perks of a lot of more innovative tech companies - the compensation isn't as good, stock/equity is not part of the compensation structure, the benefits are not great, the engineering environment is not as open, innovation is slow and isn't encouraged as much, self-exploration isn't encouraged as much, etc.

    It's also a fairly political environment where people pay too much attention to their political posture.

    The company can improve customer service. Not just in the call centers, but how they think about making things simpler and better for customers, and driving their partners (the hotels, airlines, car rental companies, etc) to be better, which provide notoriously poor customer experience.


  2. Helpful (12)

    "Great place for B performers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Bellevue, WA
    Current Employee - Senior Director in Bellevue, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Expedia full-time

    Pros

    Easy to excel if you know what you're doing
    Politics is out in the open, making it easy to know where you (and others) stand
    Lack of attention and accountability from upper management makes it easy to coast

    Cons

    If you're not a B player, you'll get bored by the uninspiring work
    Easy to advance (just play the political game), but generally hallow victories
    Managers are more interested in size of their organization than meaningfulness of work; every public speech by senior management includes stats about their org size
    More emphasis on how you're perceived than on doing the right thing - leads to lack of transparency and lots of playing the blame game

    Advice to Management

    There has long been an internal debate whether we are a travel company or a tech company. Senior leadership messages that we are a tech company, but we are clearly not. We are a joke for serious technical talent in the Seattle area. We act like a travel company that employs IT staff to provide a scalable way to sell travel and should position ourselves as such.

  3. Helpful (6)

    "Good perks, some good divisions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Director in Bellevue, WA
    Former Employee - Senior Director in Bellevue, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Expedia (More than 8 years)

    Pros

    Working at a travel company, you are able to get some great perks besides typical health benefits. Perks include discount on hotel room bookings.

    Cons

    Strong performers were not always recognized and rewarded. It seems like individuals who were more outspoken and who touted their "merit" would get promoted.

    Advice to Management

    Create an objective review process. Reward those who demonstrate results rather than those who are loudest.


  4. Helpful (1)

    "Good place to work in seattle"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Seattle, WA
    Current Employee - Senior Director in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Expedia full-time (More than a year)

    Pros

    Good leadership with ability to train and develop

    Cons

    execution issues with multiple projects


  5. Helpful (2)

    "Exciting global company with amazing talent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director
    Current Employee - Senior Director
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Expedia full-time (More than 8 years)

    Pros

    Fun and rewarding work environment with great opportunities for smart and hard working individuals. In particular great place due to multiple brands (Expedia, Hotels.com, Hotwire); this enables employees to move between brands and locations while staying with same company. Impressive, skilful and approachable leadership. Exciting roles in both business and technology fields.

    Cons

    Very few women in senior positions. Might be due to lack of flexible working hours. Quite a flat organisation, so often difficult to move up in the ranks; in particular if in the mid-manager level or junior director roles. EI is a big organisation now, so certain things takes very long to implement.


  6. "Working at Expedia has been a career changing experience!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Bellevue, WA
    Current Employee - Senior Director in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Expedia full-time (More than 5 years)

    Pros

    Awesome culture - team of extremely talented individuals working hard towards a common goal.
    Benefits that show Expedia really cares. Top not time off policy, Charitable giving matching, fitness reimbursement.
    Market competitive compensation. Rewards for performance.

    Cons

    I wish it was a pet friendly environment so that I could bring my pets to work if needed. Also, a location more central to downtown Seattle would be preferred, but that is a personal preference.


  7. Helpful (3)

    "One re-org away from hell"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Director in Bellevue, WA
    Former Employee - Senior Director in Bellevue, WA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Expedia full-time (More than 3 years)

    Pros

    The pure brilliance of the engineering teams is amazing but the leadership team is completely clueless.

    Cons

    Bad leadership, 5 re-orgs a year and sub-par recognition of talent

    Advice to Management

    Please get your act together and fire most of the leaders especially in IT

  8. "Great people, fun environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Seattle, WA
    Current Employee - Senior Director in Seattle, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Expedia full-time (More than 8 years)

    Pros

    Good leadership and lots of fun outside of work.

    Cons

    As with most companies its size, there is a fair bit of politics and posturing. And there are a few bad apples. As long as one understands that this is the nature of the beast, and one just has to learn to deal with it...it is not a problem

    Advice to Management

    Raise salaries or you will lose a lot of good people


  9. Helpful (4)

    "Invasion of McKinsey consultants makes progress really difficult"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Director
    Former Employee - Senior Director
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Expedia full-time

    Pros

    Smart, fun people. Excellent pay and benefits. Dara (the CEO) is engaged and interested in winning - which keeps you on your toes but is fun.

    Cons

    If you speak McKinsey, you'll thrive. If not, you will be endlessly bogged down in revisions to "decks" that talk a lot but don't actually say anything. You spend an inordinate amount of time navel-gazing instead of doing, along with specializing in opinion management. It's a tiring way to work. Plus the people of Seattle are VERY passive-aggressive...which really gets in the way of moving quickly.

    Advice to Management

    Stop with the B-school management consulting hacks. Stop bringing in so many people from the outside when you have great people ready to advance. Promote qualified women more.


  10. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Bellevue, WA
    Current Employee - Senior Director in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Expedia full-time (More than 3 years)

    Pros

    + Stable
    + Nice coworkers
    + Lots of customers

    Cons

    - A little boring
    - Can be hard to get things done
    - Hard to move up and get promoted