Expedia Reviews in Springfield, MO | Glassdoor

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Expedia Springfield Reviews

Updated November 16, 2017
58 reviews

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Springfield, MO Area

3.6
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Expedia President and CEO Mark Okerstrom
Mark Okerstrom
2 Ratings

58 Employee Reviews

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Pros
Cons
  • Little bit problem for work life balance if you are keen to learn new things you have to give more times to office (in 92 reviews)

  • Lack of support from upper management (in 48 reviews)

More Pros and Cons

  1. "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Springfield, MO
    Current Employee - Supervisor in Springfield, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Expedia full-time (More than 3 years)

    Pros

    Benefits are fantastic, the people are even better. They have a good understanding of the importance of a work/life balance, not something most salaried jobs get.

    Cons

    Hours of operation can be a challenge, but it's worth it other than that I don't really have any complaints.


  2. "Not the worst, not the best."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Springfield, MO
    Current Employee - Anonymous Employee in Springfield, MO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Expedia full-time (Less than a year)

    Pros

    They do offer health insurance packages at reasonable prices.
    Teammates can make it fun on slow days.
    Cafeteria on site.
    Snack shop and free soda machines.
    Provided coffee and paper goods and utensils for lunches.

    Cons

    Too much middle management, leaders and supervisors who don't know the work and can't help the agents, the way to be promoted to lead or supervisor is to be a smoker and use all of your breaks outside getting to know them. The leads/supervisors are about 50/50 when it comes to good ones, and when you start you don't know who is who. After you have been there awhile and on a few different teams, you will realize who's teams you don't want to be on again.
    High turnover.
    No sick days.
    PTO is earned at a good rate, but never availability to take off, so never approved. If you call in sick, they will not pay you and take away a vacation day, even if it has already been approved and you made plans.
    NO HOLIDAY PAY
    you will be forced to work holidays, with no holiday pay, and will not know the hours until a week ahead of time.

  3. Helpful (4)

    "Pretty good!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Springfield, MO
    Current Employee - Anonymous Employee in Springfield, MO
    Recommends
    Positive Outlook

    I have been working at Expedia full-time

    Pros

    Great leadership/culture and benefits (PTO, Insurance, etc.)

    Cons

    Pay isn't the greatest but it is not terrible. Seems very stagnant and hard to get to those great paying jobs if you started your career within the company.

    Advice to Management

    Hire the person the most qualified for the job and stop getting hung-up on what pay grade/level they are at in your company. Promoting based off levels and outsiders only, instead of qualification, only makes your good employees leave.


  4. Helpful (1)

    "Absolutely loved working at Expedia. I was there for 16 years."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Springfield, MO
    Former Employee - Supervisor in Springfield, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Expedia full-time (More than 10 years)

    Pros

    Benefits are unbeatable. Health, wellness reimbursement, leisure travel reimbursements. Relaxed atmosphere and dress code. Basically be yourself. Allowed to be creative. Teamwork.

    Cons

    Systems are old and need to be updated. Not a lot of mentoring. Promotions appear to be based on popularity rather than merit.

    Advice to Management

    Listen to your people. Be more involved.


  5. Helpful (1)

    "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservation Specialist in Springfield, MO
    Former Employee - Reservation Specialist in Springfield, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Expedia full-time (Less than a year)

    Pros

    Great company, awesome benefits, they do everything to make it fun, easy work

    Cons

    U can't miss without getting points off which affect what shift you get

    Advice to Management

    Make it easier to use leave


  6. Helpful (1)

    "Contractors beware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Springfield, MO
    Former Contractor - Anonymous Contractor in Springfield, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Expedia as a contractor

    Pros

    "Some" team building/morale participation, helpful co-workers, some flex time, occasional remote permitted (some departments).

    Cons

    Contractors have to learn and meet all the petformance metric expectations that FTE do, yet are usually excluded from team events, 1:1 weekly coaching, a lot of meetings.. mgmt is negative or nuetral toward contracts, almost in a discriminatory manner. Contractor renewal terms have a cap (they won't tell you that in the interview). High turnover due to high stress job, environment, mgmt attitude, segregation/lack of nuturing

    Advice to Management

    Expedia makes heavy use of contractors. Make them feel part of whole team, coach, teach, and include. Just like you do for FTEs. Many good be great employees if you didn't have an isolation churn and burn attitude toward them.


  7. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Springfield, MO
    Former Employee - Anonymous Employee in Springfield, MO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Expedia full-time (More than a year)

    Pros

    It was a very good company to work for.

    Cons

    Like every company you don't always get the best supervisors or leads. That is why I am no longer there.

    Advice to Management

    My lead at the time of my errpr was telling me what to do and I did exactly what he told me. I lost my job! With what he was telling me to was a zero tolerance!!!

  8. Helpful (4)

    "Floor Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Springfield, MO
    Former Employee - Supervisor in Springfield, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Expedia full-time (More than 5 years)

    Pros

    Strong supervision from department manager.

    Cons

    Too much of being micromanaged. My manager directed me to write up employees but then would go behind my back to these same employees and claim I was wrong to have done it. I feel this caused the line staff to lose faith in my fairness.

    Advice to Management

    Be consistent with your policies!


  9. Helpful (3)

    "review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lodge Associate in Springfield, MO
    Current Employee - Lodge Associate in Springfield, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Expedia full-time (More than 3 years)

    Pros

    good company. a lot of promotion opportunites

    Cons

    bad middle management. local management is poor

    Advice to Management

    dont treat the workplace like it's a middle school


  10. Helpful (1)

    "Hotels.com"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Springfield, MO
    Former Employee - Anonymous Employee in Springfield, MO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Expedia part-time (More than a year)

    Pros

    They make sure u have your drinks, and everything u need to do your job

    Cons

    Poor training, and mgmt. They sometimes (management) could be rude.

    Advice to Management

    Do better customer service for your employees.


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