Expedia Reviews in Springfield, MO | Glassdoor

Expedia Springfield Reviews

Updated April 29, 2017
49 reviews

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Springfield, MO Area

3.3
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49 Employee Reviews

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Pros
Cons
  • Very demanding, need better work life balance (in 85 reviews)

  • High upper management has in the last 3 years or so started cronyism (in 46 reviews)

More Pros and Cons

  1. "Merchant Reconciliation Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchant Reconciliation Coordinator in Springfield, MO
    Former Employee - Merchant Reconciliation Coordinator in Springfield, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Expedia full-time (Less than a year)

    Pros

    Awesome benefits, fun atmosphere, good employer

    Cons

    Job itself was kind of boring


  2. Helpful (1)

    "Hotels.com"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Springfield, MO
    Former Employee - Anonymous Employee in Springfield, MO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Expedia part-time (More than a year)

    Pros

    They make sure u have your drinks, and everything u need to do your job

    Cons

    Poor training, and mgmt. They sometimes (management) could be rude.

    Advice to Management

    Do better customer service for your employees.


  3. Helpful (1)

    "It started out great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property Assistant Coordinator in Springfield, MO
    Current Employee - Property Assistant Coordinator in Springfield, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Expedia full-time (More than a year)

    Pros

    The pay can be good if you like to play the game and be a managers pet. Entry level jobs pay higher than compared jobs.

    Cons

    If you don't play the managers game, and it varies from manager to manager, then you won't get a raise period. The company treats it's guest terrible by outsourcing to agents who get penalized if a guest cancels their reservation. This results in agents not doing their jobs to keep their stats high. They also didn't do well in 2016 and while they may be putting on a brave face, they have laid off workers and shut down an entire building in Dallas TX.


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  5. Helpful (1)

    "Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Springfield, MO
    Former Employee - Anonymous Employee in Springfield, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great health insurance. Travel and fitness reimbursement.

    Cons

    Management is too busy with meetings to be useful. Stressful. Toxic environment.


  6. Helpful (1)

    "Lodging partner associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lodging Partner Associate in Springfield, MO
    Former Employee - Lodging Partner Associate in Springfield, MO
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Expedia full-time (More than a year)

    Pros

    Great company to work for! Good pay, good benefits and, great environment!

    Cons

    There are not many cons. It depends on your personal opinion of them.


  7. "Glassdoor Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Springfield, MO
    Current Employee - Anonymous Employee in Springfield, MO
    Recommends
    Positive Outlook

    Pros

    Love the benifits, the insurance is amazing. Over all it's a non-stressful work environment. Upper management is easier to approach. Jared and Allison both do an amzing job letting you know that they are here for you if you need anything.

    Cons

    Hours is a big issue. We should be able to get a better shifted based on how well we do our job. The pay isn't the best. It's one of the lowest hourly paying call center jobs around the Springfield area.

    Advice to Management

    More coaching, I've had one coaching because I requested it. I would like to know how I'm doing. My QA's and over all stats.


  8. "Lodging Support Specialist 2"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lodging Support Specialist II in Springfield, MO
    Former Employee - Lodging Support Specialist II in Springfield, MO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Expedia part-time (Less than a year)

    Pros

    Upbeat, energetic, educated their new hires to the best of their ability.

    Cons

    Slow at first when u get out on phones.
    Wasn't properly trained, supervisor raised his/her voice to me.

    Advice to Management

    Train your new hires, the way you would want to have it done for you.


  9. Helpful (7)

    "Poor Opportunities for Women"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fraud Analyst I in Springfield, MO
    Current Employee - Fraud Analyst I in Springfield, MO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Expedia full-time (More than 3 years)

    Pros

    Benefits are exceptional, monthly coaching, had a few great people on the team, job is super easy these days as they've got analysts simply working out of a queue all day long.

    Cons

    We do the same thing all day long. Fraud analysts used to be able to take on projects, look for trends and write queries...now all we do is click pass or fail on bookings, all. Day. Long. I'm addition, the fraud office has become high-school drama central as management are trash talking each other and the rest of us are along for the ride at this circus. Most of the tenured people are looking for new jobs as its gotten ridiculous. A very small percentage of women have been promoted in fraud and all supervisors in Springfield are male. Fraud Ops in Springfield used to be great...we had a lot of opportunities, challenges and a great team. I'm disappointed to see how far our department has deteriorated. It's no longer a healthy environment.

    Advice to Management

    Get to know your people and learn to get along with each other. Be fair and don't throw your team under the bus to CYA. Identify the trouble makers, and for God's sake, don't promote them.

    Expedia Response

    Jun 21, 2016 – Talent Advisor

    Thank you for taking the time to submit this review. We are disappointed to hear about your experience working with our Fraud Team. The environment and behavior you describe is not aligned with our ... More


  10. "Great Position and Benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lodging Operations Agent in Springfield, MO
    Former Employee - Lodging Operations Agent in Springfield, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Expedia full-time (Less than a year)

    Pros

    Thorough training
    Great pay for an entry level position
    Nice benefits, including steeply discounted vacations

    Cons

    Schedules are fairly unflexible, usually decided by "shift bids"
    24 hour facility, and some will unfortunately be required to work overnights (with shift differential)
    Some phone calls can be very intense and stressful.

    Advice to Management

    If possible, more flexibility in scheduling could make a huge difference in work morale.


  11. Helpful (1)

    "Team Lead"

    Star Star Star Star Star
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Lead in Springfield, MO
    Former Employee - Team Lead in Springfield, MO
    Positive Outlook
    Approves of CEO

    I worked at Expedia full-time (More than 3 years)

    Pros

    This company has great benefits and is open to most classes of employees

    Cons

    Locally there are a couple of supervisors and managers that make it hard to work there

    Advice to Management

    Take a good look at some of your more recent supervisors and managers practices and ask yourself why very good employees all of a sudden would have issues


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