Expedient Reviews | Glassdoor

Expedient Reviews

Updated December 17, 2018
45 reviews

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3.7
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Charlie Watkins
32 Ratings

Employee Reviews

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  1. Helpful (2)

    "A Great Place To Be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technician in Cleveland, OH
    Former Employee - Technician in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Expedient full-time (More than 3 years)

    Pros

    ****This applies to Operations Support Center roles****

    If you're looking to get into the IT field there may not be a better place to do it than Expedient. As an MSP, Expedient manages 100s of enterprise level customers all of whom have unique needs and configurations. As a member of the OSC, your job is to support these customers and be sure their needs are being met. The work can be as simple as a password reset or be as complex as troubleshooting with product vendors to isolate bugs in their software.

    When I first started at Expedient someone told me that there was as little or as much opportunity at the company as you wanted there to be, and I found that largely to be true. If you work hard and are able to get noticed you'll be put in a position to grow and from there things can progress quickly. The ability to get your hands on so many technologies is unique & there is always someone willing to lend a hand for those times you're unsure what to do.

    Cons

    The workload can be tough and at times impossible at the analyst level. You won't get your own desk or PC until you're promoted to a "technician". You'll likely be stuck doing tedious & menial work until you prove you're capable of more.

    Advice to Management

    N/A


  2. "Pretty good company to work for but no room for growth and horrible benefits."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Pittsburgh, PA
    Former Employee - Sales in Pittsburgh, PA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Expedient full-time (Less than a year)

    Pros

    Decent pay. Awesome coworkers. Free snacks and parking.

    Cons

    Health Benefits are terrible. No sick time. 401k match is very low. No room for growth in the company.

    Advice to Management

    Invest more in your employees and you will face less turnover.

  3. "Demand Generation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Demand Generation in Pittsburgh, PA
    Current Employee - Demand Generation in Pittsburgh, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Work/life balance and super smart employees.

    Cons

    Extremely long project life cycles, lots of technology to learn in a small window.


  4. "Not worth it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Expedient part-time

    Pros

    none, company does not care about you

    Cons

    management does not even know what they want from you

    Expedient Response

    Oct 15, 2018 – Recruiting Manager

    Note: Expedient does not employ any part-time employees. We have flagged this review as containing false information and possibly from an individual who does not work with us and who is unaware... More


  5. "Take the good with the bad."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - OSC Technician in Pittsburgh, PA
    Former Employee - OSC Technician in Pittsburgh, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Expedient full-time (More than 5 years)

    Pros

    Operations Support Center offers quality and knowledgeable people from management down (with occasional exceptions). Great place to learn and grow skillset with great training and access to multiple platforms.

    Cons

    Culture in OSC emphasizes and rewards individual growth and developement (metrics, goals, advancement) with minimal oversight or accountability from management which can often effect the unity of the team and the quality of the support provided to the customer.

    Advice to Management

    Continue focus on training and developement. Work on culture and accountability.


  6. "Smoke & mirrors"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive in Pittsburgh, PA
    Former Employee - Sales Executive in Pittsburgh, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Expedient full-time (More than a year)

    Pros

    Decent benefits, decent co-workers. Happy to be out!!

    Cons

    Untrustworthy Management, Micromanagement, small company going nowhere fast.

    Advice to Management

    Learn to trust your employees, you hired them for a reason, so let them do their jobs!!


  7. Helpful (1)

    "Great place to work at!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Monitoring in Cleveland, OH
    Current Employee - Monitoring in Cleveland, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Expedient full-time (Less than a year)

    Pros

    Awesome benefits, Flexible hours, Relaxed environment, Free drinks and snacks

    Cons

    Location would probably be the only con.

    Advice to Management

    Keep up the good work!

  8. Helpful (1)

    "Director of Market Strategy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Market Strategy in Indianapolis, IN
    Current Employee - Director of Market Strategy in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Expedient full-time (More than a year)

    Pros

    Highly focused, privately held company with a great management team and the financial stability to pay cash for data centers and cloud computing infrastructure. Few companies delivering enterprise cloud services have the combination of a skilled team, plenty of cash, and the reinvestment model that make Expedient stand out among a crowded market.

    Cons

    Normal growing pains of a high-velocity company managing growth and success. but the management team is focused on growth and the process improvement that goes along with it.

    Advice to Management

    Keep hiring the best business and operations professionals to keep fueling the growth.


  9. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Carmel, IN
    Former Employee - Sales in Carmel, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Expedient full-time (More than a year)

    Pros

    Great Company and Vision for growth. Leadership team is great and knows what they are doing.

    Cons

    Work/Life balance was difficult to manage.

    Advice to Management

    Keep up what you are doing.


  10. Helpful (2)

    "Only care about themslves; Shady organization"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Expedient full-time

    Pros

    Was a very laid back atmosphere and worked with a lot of great people.

    Cons

    Where to begin... It was more of a come in and do it on your own type environment with no clear path or directions. I was promised a promotion for over a year, and was then released out of nowhere. Think this was to avoid paying me on commissions on several deals and to avoid matching my 401k. Only care about themselves.

    Expedient Response

    Oct 16, 2017 – Recruiting Manager

    Expedient maintains a 12% turn-over rate which is very low especially in technology where its so competitive. We take great steps to ensure that all positions have a formalized training program for... More