Expedient Reviews | Glassdoor

Expedient Reviews

Updated May 13, 2019

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Found 49 reviews

3.1
StarStarStarStarStar
Rating TrendsRating Trends
51%
Recommend to a Friend
72%
Approve of CEO
Charlie Watkins
33 Ratings
  1. Helpful (2)

    "A Great Place To Be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technician in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Expedient full-time for more than 3 years

    Pros

    ****This applies to Operations Support Center roles**** If you're looking to get into the IT field there may not be a better place to do it than Expedient. As an MSP, Expedient manages 100s of enterprise level customers all of whom have unique needs and configurations. As a member of the OSC, your job is to support these customers and be sure their needs are being met. The work can be as simple as a password reset...

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    Cons

    The workload can be tough and at times impossible at the analyst level. You won't get your own desk or PC until you're promoted to a "technician". You'll likely be stuck doing tedious & menial work until you prove you're capable of more.

    Advice to Management

    N/A

    Expedient2018-03-29
  2. Helpful (6)

    "All that glitters isn't gold."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations Support 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Expedient full-time for more than 3 years

    Pros

    Exposure to multiple technical disciplines. Opportunity to learn and develop skillset. Great people.

    Cons

    Lack of structure, communication or accountability amongst OSC levels (management down). Unless you are sitting next to a manager they will not acknowledge your talent, which is unfortunate as not every employee has that opportunity in a 24/7 opperation with remote locations. Employees are undervalued and underappreciated.

    Advice to Management

    Share the same level of transparency and respect with your elpoyees that you have for your clients. Understand listening is an integral part of communication.

    Expedient2019-05-13
  3. Helpful (6)

    "Learn if you are here and Leave"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - OSC 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Expedient full-time for more than a year

    Pros

    The best reason to work at Expedient is that they do take in people with little IT experience and it is a place you can learn about IT infrastructure.

    Cons

    Expedient hires people with little IT experience, hoping that they progress with that knowledge but not ask what they are now worth. Most people do not grow with the company, particularly those outside of Pittsburgh, their headquarters. There is a clear favoritism for those in Pittsburgh regarding promotions, and in markets/sectors where people are exposed directly to the core senior management team. Training is for...

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    Advice to Management

    Respond internally to the multiple surveys you make us take, and what lessons you learn from them. It doesn't make sense for all of us to keep giving you feedback on these and we never hear anything about them. Listen AND acknowledge our feedback about pay and understaffing, and actually act to change that.

    Expedient2019-05-04
  4. Helpful (16)

    "Kiss up and kick down management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Analyst in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Expedient full-time for more than a year

    Pros

    Good people. Exposure to an array of technologies, not really able to be in a role to do anything meaningful with them until you get out of monitoring where you are just a cog processing hundreds of alerts day-in and day-out. Can take 6 months to a year before you are out of the role depending on when someone leaves and a position needs back filling. Although the next role after is not that much better. You constantly...

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    Cons

    Terribly understaffed, but management sees this as a good thing because they would rather have us stretched thin to keep from hiring an extra person. There is no point in busting our butts to get exceeds because then management will think everything is fine and that we don't need more people. If we want more people we have to do the bare minimum and show that the OSC is struggling. We have been struggling the entire time...

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    Advice to Management

    We're stretched thin and burnt out. This is not the opinion of one person, but the voice of many of my co-workers in the office all the way up to the senior tech level. This just doesn't affect one data center, this affects every person in every tier in every market. It's not a good impression on my career prospect when I escalate a ticket and the tech is openly venting how much work they already have and stressing about...

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    Expedient2019-04-18
  5. "Great place to work, with caveats"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Expedient full-time for more than 3 years

    Pros

    -Wonderful people, good office culture and atmosphere -You can create your own position if you can prove it needs to exist -Large swath of IT work to be done in multiple fields/disciplines -Salaried employees aren't forced to work huge amounts of overtime

    Cons

    -Retention isn't their strong suit, but they are starting to work on that -Workloads at times can be overwhelming, but it's never for very long when it does happen

    Advice to Management

    Maybe increase PTO amount at 2 years instead of 5. It really feels like you're not a "real" employee until about the second or third year. There's also no other perks, other than the occasional free meal and a computer hardware discount through Dell. Gym membership? Cell phone bill credit? Something of the sort. Some positions don't require you to sit in the office basically ever, and it would be nice to have more...

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    Expedient2019-04-02
  6. Helpful (10)

    "A great stepping stone to use in route to finding something that is better."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations Support 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Expedient full-time for more than 3 years

    Pros

    I’ve worked at Expedient for several years and can say that I’ve been blessed with the opportunity to learn and develop as an IT professional. Expedient is great place to start with little to no IT experience as they have positions that do not require IT certifications or degrees to qualify for. Outside of gaining experience they do offer an average benefit package including insurance, 401k and then towards the bottom...

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    Cons

    Over the last few years there has been a widening disconnect between the OSC management and the employees. Confidence in nearly every supervisor’s willingness to look out for their associates is almost universally questioned. Development is entirely self-motivated and obtained. Outside of reimbursement for certifications on the approved list, there really isn’t much company drive to help the employee better themselves...

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    Advice to Management

    I feel a significant portion of the problem is the OSC is mostly managed my individuals that come from a technical discipline and have little to no experience in a management role. It’s been joked that it would be beneficial for the leadership of the delivery and sales teams to be brought into the OSC to help teach the current management tree how to lead people and help people to buy back into the positives that could...

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    Expedient2019-03-18

    Expedient Response

    April 3, 2019Recruiting Manager

    Expedient has grown to double it's size in 4 years... Statistically, in 2018, 75 employees requested training in all types of areas and 100% of those requests were approved. A huge fiscal resource is dedicated to allowing our employees to take advantage of training but the employee ...

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  7. Helpful (3)

    "Pretty good company to work for but no room for growth and horrible benefits."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales in Pittsburgh, PA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Expedient full-time for less than a year

    Pros

    Decent pay. Awesome coworkers. Free snacks and parking.

    Cons

    Health Benefits are terrible. No sick time. 401k match is very low. No room for growth in the company.

    Advice to Management

    Invest more in your employees and you will face less turnover.

    Expedient2018-12-18

    Expedient Response

    April 3, 2019Recruiting Manager

    To provide additional clarification and transparency, our employee benefits offer the following: medical insurance is provided by two top-tier providers and offers two levels of coverage and costs no more than $33.03 per pay. Vision insurance and dental insurance which both cost ...

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  8. "Demand Generation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Demand Generation in Pittsburgh, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Expedient

    Pros

    Work/life balance and super smart employees.

    Cons

    Extremely long project life cycles, lots of technology to learn in a small window.

    Expedient2018-10-15
  9. Helpful (4)

    "Not worth it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Expedient part-time

    Pros

    none, company does not care about you

    Cons

    management does not even know what they want from you

    Expedient2018-09-18

    Expedient Response

    October 15, 2018Recruiting Manager

    Note: Expedient does not employ any part-time employees. We have flagged this review as containing false information and possibly from an individual who does not work with us and who is unaware that we do not hire part-time staff.

  10. Helpful (1)

    "Smoke & mirrors"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Executive in Pittsburgh, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Expedient full-time for more than a year

    Pros

    Decent benefits, decent co-workers. Happy to be out!!

    Cons

    Untrustworthy Management, Micromanagement, small company going nowhere fast.

    Advice to Management

    Learn to trust your employees, you hired them for a reason, so let them do their jobs!!

    Expedient2018-05-07
Found 49 reviews