Experian Reviews in Chicago, IL | Glassdoor

Experian Chicago Reviews

Updated September 5, 2017
63 reviews

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Chicago, IL Area

3.8
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Craig Boundy
4 Ratings

63 Employee Reviews

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Pros
  • It has a lot of benefits for their employees and its always taking care of people giving relevance to the work/life balance (in 106 reviews)

  • everyone has a laptop and can work from home as needed (in 33 reviews)

Cons
More Pros and Cons

  1. "What have you done for me today"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Development Developer Lead in Chicago, IL
    Current Employee - Software Development Developer Lead in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Experian full-time (More than 10 years)

    Pros

    Fair pay and benefits
    Work from home option
    It is a big enough place you can just blend in
    There are a few small groups scattered around that do good things and are pushing to try new things

    Cons

    Long hours are expected and not rewarded
    Middle management seems to be just trying to keep there job rather then help the team grow and move forward
    Reorgs are the norm

    Advice to Management

    Pick a direction and stick with it for more then 6 months. Rather then rebrand the outside, take a look inside and find the people getting things done and highlight that rather then changing the look of the logo


  2. "Highly reputable and respected organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Director - CIS in Schaumburg, IL
    Current Employee - Sales Director - CIS in Schaumburg, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Experian full-time (More than 3 years)

    Pros

    Great culture, many opportunities, very transparent leadership, a leader in helping consumers

    Cons

    None thus far during my 3 years here

    Advice to Management

    Keep up the great work

  3. "Current happy employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Schaumburg, IL
    Current Employee - Account Manager in Schaumburg, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Experian full-time (More than a year)

    Pros

    Great culture, good benefits, solid products, and fair compensation

    Cons

    This is department specific (others are fully remote) - they could allow for more opportunities to work from home on occasion.

    Advice to Management

    See cons


  4. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Schaumburg, IL
    Current Employee - Account Executive in Schaumburg, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Experian full-time (More than a year)

    Pros

    Collaborative Atmosphere, Culture, Colleagues, Good Work/Life Balance

    Cons

    Internal Obstacles, Lack of Resources, Lack of Understanding of What Employees Do.

    Advice to Management

    Understand what each channel does and the internal struggles that can be avoided to make each employee successful


  5. "Great Company, fair compensation."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Schaumburg, IL
    Current Employee - Consultant in Schaumburg, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Experian full-time (More than 10 years)

    Pros

    Professional organization and redpectful. Freedom to innovate and come up with new ways of doing things. Flexible work schedule. Rare instances of micro-managing but depends on your group/manager.

    Cons

    Constant change and downsizing. Can be clique. New technology training opportunities are limited. Limited internal mobility. You can easily plateau professionally.

    Advice to Management

    None at the moment


  6. Helpful (4)

    "Good company to work for. Treats employees well."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Chicago, IL
    Current Employee - Account Executive in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Experian full-time (More than 3 years)

    Pros

    Experian has a good culture for work/life balance. There are many opportunities to advance your career. Good benefits. Strong brand in the marketplace.

    Cons

    The biggest negative about working at Experian is the pay. There are rules in place that cap income increases, regardless of level of promotion.

    Advice to Management

    Focus on keeping the talent that you invest in. The job market is strong, and companies are paying well for good talent.


  7. Helpful (3)

    "Hoping that 2017 is a rebuilding year."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Schaumburg, IL
    Current Employee - Anonymous Employee in Schaumburg, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Experian full-time

    Pros

    Interesting mix of clients, good benefits and work-life balance. Dynamic company and industry with new opportunities coming up all the time. New branding is a welcome step in the right direction.

    Cons

    Dysfunctional management culture brought on by frequent re-orgs, cost-cutting moves, and internal struggles over resources. Accounting and management functions have lagged behind functional changes in organization. Lack of trust among internal groups is causing an already-overworked staff to spend time trying to protect their own interests from perceived internal competition. Customer satisfaction from long-term, high-revenue clients is suffering despite high net-promoter ratings overall.

    Advice to Management

    Please pay attention to the cultural side effects of all those reorgs and budget cuts. I wonder if you notice the sense of cynicism that has begun to take hold within the organization as remaining staffers become fatigued and demoralized. There will be long-term consequences to the orgamization's effectiveness.

  8. Helpful (3)

    "Overview of Working at Experian"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    Former Employee - Anonymous Employee in Northwoods, IL
    Former Employee - Anonymous Employee in Northwoods, IL

    I worked at Experian (More than 10 years)

    Pros

    Worked with great people who always put the customer first.

    Cons

    Constant changes in vision of what the company should be.


  9. "Very flexible work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Schaumburg, IL
    Former Employee - Account Manager in Schaumburg, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Experian (More than 10 years)

    Pros

    * Very flexible work environment/work from home
    * For the most part, the people you work with are very nice and most people get along
    * Trying to push digital platforms instead of legacy DM products
    * Pay is somewhat competitive. Benefits (Insurance) is pretty good, although has increased the past few years
    * Company matches 401K up to 4%

    Cons

    * Constant re-organizations
    * Constant changes in Sr Mgmt
    * Bonus payout is very small
    * Behind the times in internal working platform and slow moving to react to the digital and email space
    * Expansion into Costa Rica has not worked.

    Advice to Management

    Not sure. There is a contact changing of Sr level management that you can't keep track of who is in charge.


  10. Helpful (3)

    "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Manager in Schaumburg, IL
    Former Employee - Manager in Schaumburg, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Experian full-time (More than 3 years)

    Pros

    Good company, not great but good. Worked in the Schaumburg office and the people there are wonderful. Fun culture if your in the right area of the business.

    Cons

    Declining business, lots of downsizing, feels like a company that's on the downhill. Some employees have worked there their entire careers and that can create a stagnant environment.


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