Experian Reviews in Chicago, IL | Glassdoor

Experian Chicago Reviews

Updated January 25, 2017
52 reviews

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Chicago, IL Area

3.3
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Craig Boundy
1 Rating

52 Employee Reviews

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Pros
Cons
  • Senior management can be absent & disconnected with staff (in 39 reviews)

  • Work/Life Balance can be hard to achieve due to a lack of real subject matter experts in our specialized field within Experian (in 17 reviews)

More Pros and Cons

  1. "Good company to work for. Treats employees well."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Chicago, IL
    Current Employee - Account Executive in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Experian full-time (More than 3 years)

    Pros

    Experian has a good culture for work/life balance. There are many opportunities to advance your career. Good benefits. Strong brand in the marketplace.

    Cons

    The biggest negative about working at Experian is the pay. There are rules in place that cap income increases, regardless of level of promotion.

    Advice to Management

    Focus on keeping the talent that you invest in. The job market is strong, and companies are paying well for good talent.


  2. Helpful (2)

    "Overview of Working at Experian"

    Star Star Star Star Star
    • Work/Life Balance
    • Comp & Benefits
    Former Employee - Anonymous Employee in Northwoods, IL
    Former Employee - Anonymous Employee in Northwoods, IL

    I worked at Experian (More than 10 years)

    Pros

    Worked with great people who always put the customer first.

    Cons

    Constant changes in vision of what the company should be.


  3. Helpful (3)

    "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Manager in Schaumburg, IL
    Former Employee - Manager in Schaumburg, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Experian full-time (More than 3 years)

    Pros

    Good company, not great but good. Worked in the Schaumburg office and the people there are wonderful. Fun culture if your in the right area of the business.

    Cons

    Declining business, lots of downsizing, feels like a company that's on the downhill. Some employees have worked there their entire careers and that can create a stagnant environment.


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  5. Helpful (1)

    "Client Svcs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Svc in Schaumburg, IL
    Former Employee - Client Svc in Schaumburg, IL
    Doesn't Recommend
    Neutral Outlook

    Pros

    Pay, benefits, flexibility, modern offices.

    Cons

    Good 'ol boys, advancement difficult.


  6. Helpful (2)

    "Director, Account Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Schaumburg, IL
    Former Employee - Anonymous Employee in Schaumburg, IL
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Experian full-time (More than 10 years)

    Pros

    Great people to work with.

    Cons

    I understand making changes, but 2-3 times a year is a little much. People don't have time to adjust to the most recent change and it changes again.

    Advice to Management

    Listen to the successful people in your group not just Sr. management.


  7. Helpful (1)

    "Computer Science Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - IT Intern in Schaumburg, IL
    Former Intern - IT Intern in Schaumburg, IL
    Doesn't Recommend
    Neutral Outlook

    I worked at Experian as an intern (Less than a year)

    Pros

    Nice facility, some nice co-workers

    Cons

    No real software development, just some SQL. As an Intern in the IT department. I had no learning objectives set for me and no role. My mentor did not want to teach me any skills, so I would just pick up random tasks from the managers. The ratio between managers and "developers" on my team was 1:1 so there is no design choice for you. The number of technologies used is very small and seem outdated.

    Advice to Management

    If you decide to hire someone, set goals and objective.


  8. "Senior HR Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Schaumburg, IL
    Former Employee - Anonymous Employee in Schaumburg, IL
    Recommends
    Neutral Outlook

    Pros

    Professional development and caring nature of the team members

    Cons

    Fast paced environment sometimes led to miscommunications or misunderstanding of company direction.

    Advice to Management

    Continue to hone your development skills to build bench strength for the future.


  9. Helpful (5)

    "awesome coworkers but constant layoffs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Manager in Schaumburg, IL
    Former Employee - Senior Account Manager in Schaumburg, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    great coworkers, fabulous clients to work with

    Cons

    Constant layoffs, not a lot of job security

    Advice to Management

    please be clear about the state of the company


  10. Helpful (8)

    "Wouldn't recommend to my worst enemy."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Oakbrook Terrace, IL
    Current Employee - Anonymous Employee in Oakbrook Terrace, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Experian full-time (More than 8 years)

    Pros

    Good benefits that's all that I can say that's good.

    Cons

    Management is laughable. There is no leadership only bullying. Human resources is ineffective and doesn't want to get involved if there is an issue. The leadership only wants to keep employees under there thumb and over worked. Upper management is clueless.

    Advice to Management

    Take a management course and learn how to treat people who work for you


  11. "What once was great, isn't any longer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Schaumburg, IL
    Current Employee - Account Executive in Schaumburg, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Experian full-time (More than 3 years)

    Pros

    - Decent pay, but definitely not industry leading
    - No micro management within my BU
    - Decent solutions that have a place and are fairly easy to sell
    - Company as a whole has its hands on about every type of data available

    Cons

    - Pay becomes flat and doesn't scale with increased sales revenue goals
    - Poor leadership within middle management to upper management, more interested in back slapping and the top/bottom profits to see it is costing them business and employees
    - Lack of vision within BU I work in
    - No longer industry leading when it comes to solutions sold to prospects
    - The company and BU's possess tons of data, but there is a lack of industry leading solutions that make the data actionable
    - Entirely to focused on top & bottom profits 365/24/7 to the point it has and will continue to cost the company sales and employees
    - Benefit package lags behind many 'mid'-sized companies I and my wife have worked for
    - Very unorganized and heavy internal politics from one BU to the next, makes it difficult to practically impossible to conduct business. "seamless" to the customer is a fantasy at this point
    - Lack of career path, even though they conduct annual employee review meetings to "help you grow and advance"

    Advice to Management

    Wake up!! A company that prides itself on employee happiness and tenure has turned south. For a company that had/has 80-90% tenure, to now see over 50% employee turnover in my BU and team should sound an alert. Yet nothing is done.

    Top/bottom revenue goals are terrific, but when it causes your business to stagnate without new leading solutions it will cost you business. This has been happening for years. It is costing you employees - we are tired of hearing about "lack of bandwidth".

    Listen to the folks in sales that are front line. They are the voice of the customer. Listen to what the customers are asking for and develop the product they are ask for. They want it, they are asking for it. Yet there is always a delay or reason on why the development of a solution is pushed back or worse.

    Middle and upper management need to take a crash course on leadership. There is a difference between a boss and a leader, unfortunately the trend within the company is are managers that are more "boss" than "leader".



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