Experian Marketing Services Reviews in New York City, NY | Glassdoor

Experian Marketing Services New York City Reviews

Updated March 21, 2017
80 reviews

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New York City, NY Area

3.2
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Matt Seeley
27 Ratings

80 Employee Reviews

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Pros
  • People are amazing to work with; Work-Life balance is good (in 17 reviews)

  • Great people with many years of experience in the industry (in 20 reviews)

Cons
  • work life balance, overtime work not recognized (in 11 reviews)

  • Expansion into Costa Rica has not worked (in 16 reviews)

More Pros and Cons

  1. "Great opportunity!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in New York, NY
    Current Employee - Sales in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Experian Marketing Services full-time (Less than a year)

    Pros

    Really smart colleagues. Global company. Unlimited opportunities. I really like my team and manager. The senior management is solid and there is high competitive pay.

    Cons

    Nothing I can think of. Big company so I don't know everyone but we have a nice office in downtown near Wallstreet.


  2. Helpful (5)

    "Used to be a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Experian Marketing Services full-time (More than 8 years)

    Pros

    Decent salary, good benefits. Used to have the smartest and hardest employees in the the industry.

    Cons

    - Demoralized tech staff
    - If you are not in the inner circle you have zero career progression
    - Managers move up by running smear campaigns against others
    - Managers will straight up lie to CYA
    - New motto is "We fix problems by reorganization"

    Advice to Management

    For top level management don't accept information at face value ask for proof. Your management and their inner circle is playing the perception game.

  3. Helpful (10)

    "Company is failing apart"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Experian Marketing Services full-time (More than a year)

    Pros

    Competitive salary, good 401k matching, moderate paid vacation

    Cons

    Lack of vision, direction, policy from upper management. Too much politics, massive layoff, which created a depressed working environment.

    Advice to Management

    The ship is sinking. Need to get rid of the COO, or sell the company.


  4. Helpful (7)

    "Sinking ship that's already sunk"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Experian Marketing Services full-time

    Pros

    Benefits are up to normal standards. Once was a great place to work.

    Cons

    The platform is a disaster. Customers are fleeing. HR works for the company and not the employee.

    Advice to Management

    Value your employees and sell to someone who might fix the disastrous platform.


  5. "This is the Place to be!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations in New York, NY
    Current Employee - Operations in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Experian Marketing Services full-time (More than a year)

    Pros

    All Businesses go thru changes and turns – Experian Marketing Services s going in an upward direction!
    Inspired to learn about the globalization strategy and vision. The Management Team gets it on what is needed to execute. Very exciting time to be on-board and glad to be part of the opportunity ahead.

    Cons

    None - happy to be part of this business

    Advice to Management

    Glad to see the continued open lines of communication


  6. Helpful (15)

    "Don't be the last passenger on the Titanic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Experian Marketing Services full-time

    Pros

    - It was once a great company to work for with great people.
    - The company won't go further lower. Reached its lowest point

    Cons

    - Glassdoor rejected my last review with a link to the public announcement of selling EMS, claiming the company, though making money for them, hasn't found synergy with the rest of the corp. Translation : we milked it off as much and time to sell the work horse to the glue company.

    - Multiple regime changes in the last 3 years. The next one is worse than the previous. Each turn parachutes cronies in key positions to only better their personal agendas then leave for the next opportunities along with their boss friend.

    - This is for the people still remaining; the ship is almost under the water. what are you waiting for?

    Advice to Management

    I hope you don't get to run another company.


  7. "Very Good Place To Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Assistant in New York, NY
    Current Employee - Executive Assistant in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Experian Marketing Services (More than 3 years)

    Pros

    I've been working for Experian Marketing Services for 3+ years now. I've had the opportunity to work with leaders across this organization and can honestly say they are committed to this organization, the employees, our clients and they working hard to continuously drive the business forward. The employees overall are really committed and are a fun group to work with. I also see there are a lot of opportunities to grow and move up within the organization if you are really dedicated. The compensation and benefits are good as well.

    Cons

    Improve the maternity, paternity, and adoption leave benefits

    Advice to Management

    Keep the communications coming from the top of the organization down. I particularly like the #Suitebreaks - at which senior leaders speak informally regarding client successes and speak of where they see the company heading w/employees in a very casual & relaxed atmosphere. It encourages employees to get to know their leaders and ask any questions they might have.

  8. "Moving in the right direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Experian Marketing Services full-time (More than 5 years)

    Pros

    Great company with plenty of upward mobility. Amazing culture, great people and overall a fun place to work. Truly a customer-centric environment.

    Cons

    Time to get things done.

    Advice to Management

    Continue to focus on the important things that drive the business forward.


  9. Helpful (10)

    "SMH"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Experian Marketing Services (More than 5 years)

    Pros

    The people doing the actual work. They will bend over backwards to make sure their clients are happy.

    They are helpful, intelligent, hard working.

    Cons

    After the acquisition of CheetahMail, the onset of business politics took over. There have been several re-orgs and layoffs which killed morale. The best employees and talent have now left the company to become directors at their clients. It is unfortunate, because there was a time that this was one of the best places to work. Now, if you do 0 work, but spend your time buddying up with management you are guaranteed a nice position and pay. There are several people in management who are of no use, lack the merit, and definitely haven't put in the required work to be at senior leadership level.

    Advice to Management

    Instead of playing favorites, engage the employees who are actually doing the work. You will be surprised at the insight they have to make the business processes better. Get rid of the people sitting around and pretending to work.


  10. Helpful (4)

    "Sadly their time is up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Director, Client Services in New York, NY
    Former Employee - Associate Director, Client Services in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Experian Marketing Services (Less than a year)

    Pros

    There aren't many anymore. The last of the great leaders left this summer and what's left is a menagerie of wannabe executives.

    Cons

    Too late to the technology party. They had an opportunity to integrate the assets of EMS but lacked the ambition not execute. The executives that had vision all left and so we're left with complacency, horrific (at best) HR and local and mid level leadership. Its sad to see what this company has become. Even Experian realized that EMS is a lost soul with no real future.

    Advice to Management

    Stop doing everything you are doing and not doing. Stick with a vision and execute. Let your HR and Sales leaders go. They are worthless- you've lost everyone that matters and retained the weakest of executives and mid level managers.


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