Experian Marketing Services Reviews | Glassdoor

Experian Marketing Services Reviews

Updated May 19, 2017
28 reviews

Filter

Filter

US - All Cities

2.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Matt Seeley
6 Ratings

28 Employee Reviews

Sort: PopularRatingDate

Pros
  • People are amazing to work with; Work-Life balance is good (in 17 reviews)

  • Great people with many years of experience in the industry (in 20 reviews)

Cons
  • work life balance, overtime work not recognized (in 11 reviews)

  • Expansion into Costa Rica has not worked (in 16 reviews)

More Pros and Cons

  1. Helpful (4)

    "Stale"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Experian Marketing Services full-time (More than 3 years)

    Pros

    It's very encouraging that this company got sold. Management has been resting on its laurels, passive and doing nothing but b..sssing the market for a very long time

    Cons

    Lots. Immature, inexperienced and overly emotional management in client service. No linkage between technology leadership and client work. Poor strategic vision from the top

    Advice to Management

    The new private equity owners should bring in completely new management team and push the reset button


  2. Helpful (5)

    "Used to be a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Experian Marketing Services full-time (More than 8 years)

    Pros

    Decent salary, good benefits. Used to have the smartest and hardest employees in the the industry.

    Cons

    - Demoralized tech staff
    - If you are not in the inner circle you have zero career progression
    - Managers move up by running smear campaigns against others
    - Managers will straight up lie to CYA
    - New motto is "We fix problems by reorganization"

    Advice to Management

    For top level management don't accept information at face value ask for proof. Your management and their inner circle is playing the perception game.

  3. Helpful (10)

    "Company is failing apart"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Experian Marketing Services full-time (More than a year)

    Pros

    Competitive salary, good 401k matching, moderate paid vacation

    Cons

    Lack of vision, direction, policy from upper management. Too much politics, massive layoff, which created a depressed working environment.

    Advice to Management

    The ship is sinking. Need to get rid of the COO, or sell the company.


  4. Helpful (10)

    "SMH"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Experian Marketing Services (More than 5 years)

    Pros

    The people doing the actual work. They will bend over backwards to make sure their clients are happy.

    They are helpful, intelligent, hard working.

    Cons

    After the acquisition of CheetahMail, the onset of business politics took over. There have been several re-orgs and layoffs which killed morale. The best employees and talent have now left the company to become directors at their clients. It is unfortunate, because there was a time that this was one of the best places to work. Now, if you do 0 work, but spend your time buddying up with management you are guaranteed a nice position and pay. There are several people in management who are of no use, lack the merit, and definitely haven't put in the required work to be at senior leadership level.

    Advice to Management

    Instead of playing favorites, engage the employees who are actually doing the work. You will be surprised at the insight they have to make the business processes better. Get rid of the people sitting around and pretending to work.


  5. Helpful (2)

    "Okay for entry level positions"

    StarStarStarStarStar
    Current Employee - Associate Director, Client Services in New York, NY
    Current Employee - Associate Director, Client Services in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Experian Marketing Services full-time (More than 3 years)

    Pros

    The pros to this job, are your co-workers. Simply because the y understand the day to day and what you're going through.

    Cons

    Management seems to have no clear direction on where the company is headed. This increases the level of frustration in the workplace and pushes good employees to leave


  6. Helpful (8)

    "Running on Empty"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in New York, NY
    Current Employee - Project Manager in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Experian Marketing Services full-time (More than 3 years)

    Pros

    You get to learn about the technology and some basic stuff about digital marketing. Clients are big and spend a lot on email. Office culture is pretty decent but I don't see any drive in any of these people. Just going through the motions and licking up the paycheck.

    Cons

    Too many people phoning in their jobs, and Experian doesn't invest in people or technology. So the place is living on the fumes of the old CheetahMail.

    Advice to Management

    Figure out if you are really intersted in the business. If not, sell it off and let Experian focus on the credit stuff.


  7. Helpful (6)

    "Avoid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook

    I worked at Experian Marketing Services full-time (More than 5 years)

    Pros

    They want to do the right thing

    Cons

    They can't get it together and the best people are running out the door.

  8. Helpful (2)

    "Leadership Out of Touch"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in New York, NY
    Former Employee - Account Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Experian Marketing Services full-time

    Pros

    The people on the floor are great: intelligent, fun, hardworking. I learned a lot when I was there and everything was very structured / organized.

    Cons

    When I was there, the leadership team was extremely out of touch. They didn't understand how the roles in their own company functioned and made a horrible organizational call. Now, everyone is completely overworked and miserable.

    Advice to Management

    Know the people who make the company run. This means **everybody** from entry-level up.


  9. Helpful (7)

    "EMS's best years are behind it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Director in New York, NY
    Current Employee - Account Director in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Experian Marketing Services full-time (More than 5 years)

    Pros

    Nice, mostly easy to work with people that want to do a good job.

    Cons

    EMS's best years are behind it. It's a business run by financial people who see every employee as a prospective money-saving cut to be made. It's best assets are certainly not its people, as they are expendable. The more you make, the more at risk you are. An example of this was last year's wholesale layoff of people in the NYC office, moving jobs to ill-prepared employees in Costa Rica making a fraction of what the New York employees made. The Costa Rican employees were unprepared, and Experian was forced to make offers to people they had previously laid off. Technology was ignored and not invested in for years, and so Cheetah started losing clients to competitors. With little in-house innovation talent, they were forced to buy a not-ready-for-primetime "cross-channel" platform that was panned by Forrester. The Cheetahmail/Cross-Channel Marketing Marketing has not had a leader in a year. Most senior marketing and product development people have left, pushed out or fired over the past 6 months. The latest Experian Marketing Suite is just nice window-dressing on top of existing products.

    Advice to Management

    Sell - which is the rumor, anyway


  10. Helpful (5)

    "Once great, now a shell of what it was"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Breakfast on Wednesdays
    Fun co-workers
    Nice office
    Company tries to make the job fun

    Cons

    Aging technology with millions of bugs that will never get fixed
    Some of the worst managers ever: A manager that wasn't even in my department once made me have an obsolete meeting, and then proceeded to critique how I ran the meeting... in the meeting.
    Lower-level managers are given the full workload of a non-manager, leaving them little time to help their teams.
    Basically like Office Space: I could get my core work done in about an hour a day, but since there was little room to grow, it meant a lot of downtime.

    Advice to Management

    Reorg completely, and move on.


Showing 56 of 257 reviews
Reset Filters