Experian Marketing Services Reviews | Glassdoor

Experian Marketing Services Reviews

Updated September 21, 2016
60 reviews

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4.0
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Matt Seeley
23 Ratings

60 Employee Reviews

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Pros
  • People are amazing to work with; Work-Life balance is good (in 18 reviews)

  • Great people with many years of experience in the industry (in 20 reviews)

Cons
  • The work/life balance seemed to not exist for many of the positions that I interacted with, as well as within my department (in 9 reviews)

  • Expansion into Costa Rica has not worked (in 16 reviews)

More Pros and Cons

  1. "Moving in the right direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Experian Marketing Services full-time (More than 5 years)

    Pros

    Great company with plenty of upward mobility. Amazing culture, great people and overall a fun place to work. Truly a customer-centric environment.

    Cons

    Time to get things done.

    Advice to Management

    Continue to focus on the important things that drive the business forward.


  2. "Good Place To Work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Leadership is strong and care about people
    Employees work hard and have fun
    We are getting on the right path and moving in the right direction
    Flexible work - Managers are not clock watchers, just get your work done and well
    Salaries and benefits are good

    Cons

    Need paid maternity
    Still improve communication around vision

    Advice to Management

    Keep doing what you are doing
    Need more clarity around our vision
    Consistent Town Halls


  3. "Fast paced environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Experian Marketing Services full-time (More than 3 years)

    Pros

    If you like a company that continues to evolve the ever changing market place needs this is the place for you. EMS continues to strive to be a market leader in the fast paced marketing technology space. EMS spends a great deal of time on employee moral and giving back to the community. EMS keeps focus and emphasis on their client base

    Cons

    Willing to be able to deal with change and new challenges in a fast paced environment. EMS is part of the Experian family which is focused on credit and consumer services which is not this divisions core objectives.

    Advice to Management

    Keep employees in mind during all of the changes and keep on pushing them to make the right decisions for the company, clients and for our people.


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  5. "Optimistic for the future"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in New York, NY
    Current Employee - Senior Manager in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Experian Marketing Services full-time (More than a year)

    Pros

    * Pretty solid work/life balance - most managers don't mind working from home if you communicate the need and get your work done. There are times when things are hectic and hours are crazy, but for the most part people make an effort to have balance.
    * Executive team are professional and want to do the right thing, and there are other really great people in the company.
    * Lots of opportunity to grow yourself and do things you want to do.

    Cons

    * There have been a lot of starts and stops, which can be frustrating with unclear vision and strategy to work towards, but I think it's getting better.
    * Legacy culture in the org can feel blame focused -- my team isn't necessarily this way, but many other groups or people who've been here a long time often have that approach... "that was this group's fault, or this person's fault, or we couldn't do this because that team said not to, etc." Would like to see it become more solution oriented - it is what it is, how do we make it better, move forward.

    Advice to Management

    * Develop and communicate a clear vision and strategy for the business, and stick to it.
    * Be mindful of culture and how it impacts new employees.


  6. Helpful (1)

    "Good culture & Product getting stronger"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible time off, great people, fast moving industry, better Product traction, bagel Wednesdays (now expanded to sometimes Crispy bacon & egg Wednesdays or Waffle Wednesdays), benefits

    Cons

    The changes, they happen, sometimes swiftly; not the hair on fire/lights may go out changes of a startup, more like: We are changing this 300 person group's focus so, get ready for a lot of shifting.

    Advice to Management

    Focus on global, rather than NA is good, Product ratings are much better which helps every level of the biz, so, don't skimp on hiring the best people to take us forward


  7. Helpful (3)

    "Good place to work, getting better overall..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Neutral Outlook

    Pros

    Good laid back atmosphere, employee perks such as snacks and employee outings, management is beginning to get a clearer strategy/direction, communication is improving

    Cons

    Office is a bit dated, communication to employees around strategy and priorities has historically not been a strong point (getting better though)


  8. Helpful (2)

    "Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian Marketing Services full-time

    Pros

    Working with colleagues and teammates

    Cons

    Internal politics and the bureaucracy


  9. Helpful (2)

    "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Schaumburg, IL
    Former Employee - Director in Schaumburg, IL
    Recommends
    Neutral Outlook

    I worked at Experian Marketing Services full-time

    Pros

    I worked with some really great people. Great benefits. Something new every day, quarter, year.

    Cons

    They need to fix some of the old info structure in order to keep up with the new products & services they offer. It takes internal teams a lot longer to get simple tasks done. Its like putting a big Band-Aid over a bullet wound. So employees in multiple groups are working harder NOT smarter on things they should be doing to help drive/retain revenue & Customer Satisfaction.

    Advice to Management

    When you make changes to internal customer facing teams, make sure you track the success (or lack of success) of those changes. Don't make changes just to make a change. It not only upsets employees but also customers.


  10. Helpful (1)

    "Experian"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Experian Marketing Services full-time

    Pros

    Very good compensation and benefit package.
    Casual and comfortable work environment.
    Supportive culture and values.
    Great people to work with.

    Cons

    Work load can be heavy at times with a lot of overtime on occasion.
    Stability and uncertainty are always a concern.

    Advice to Management

    There is a need to foster a more stable and certain work environment. (Which may difficult in today's economy.)


  11. Helpful (1)

    "Australian employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Experian Marketing Services full-time

    Pros

    Great team to work with, hard working and fun
    Good sales environment with everyone working towards the same goal
    Commissions are good, paid when you sell

    Cons

    Some divisions aren't as well run as others
    Lots of unnecessary process that shouldn't exist, sometime hard to get around

    Advice to Management

    Change un necessary processes and enable more direction from below senior management
    Limit change in structure and subsequent confusion around it



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