Experian Marketing Services Reviews | Glassdoor

Experian Marketing Services Reviews

Updated May 5, 2017
177 reviews

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3.2
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Matt Seeley
55 Ratings

177 Employee Reviews

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Pros
  • People are amazing to work with; Work-Life balance is good (in 17 reviews)

  • Great people with many years of experience in the industry (in 20 reviews)

Cons
  • work life balance, overtime work not recognized (in 11 reviews)

  • Expansion into Costa Rica has not worked (in 16 reviews)

More Pros and Cons

  1. "Great Company, fair compensation."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Schaumburg, IL
    Current Employee - Consultant in Schaumburg, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Experian Marketing Services full-time (More than 10 years)

    Pros

    Professional organization and redpectful. Freedom to innovate and come up with new ways of doing things. Flexible work schedule. Rare instances of micro-managing but depends on your group/manager.

    Cons

    Constant change and downsizing. Can be clique. New technology training opportunities are limited. Limited internal mobility. You can easily plateau professionally.

    Advice to Management

    None at the moment


  2. "Great People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The staff were amazing. Dedicated professional people.

    Cons

    Revolving door of senior management, each with a "shrink to greatness" approach had a negative impact on staff.

    Advice to Management

    Engage the employees on a more consistent basis.

  3. Helpful (5)

    "Used to be a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Experian Marketing Services full-time (More than 8 years)

    Pros

    Decent salary, good benefits. Used to have the smartest and hardest employees in the the industry.

    Cons

    - Demoralized tech staff
    - If you are not in the inner circle you have zero career progression
    - Managers move up by running smear campaigns against others
    - Managers will straight up lie to CYA
    - New motto is "We fix problems by reorganization"

    Advice to Management

    For top level management don't accept information at face value ask for proof. Your management and their inner circle is playing the perception game.


  4. Helpful (7)

    "Sinking ship that's already sunk"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Experian Marketing Services full-time

    Pros

    Benefits are up to normal standards. Once was a great place to work.

    Cons

    The platform is a disaster. Customers are fleeing. HR works for the company and not the employee.

    Advice to Management

    Value your employees and sell to someone who might fix the disastrous platform.


  5. "Great opportunity!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in New York, NY
    Current Employee - Sales in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Experian Marketing Services full-time (Less than a year)

    Pros

    Really smart colleagues. Global company. Unlimited opportunities. I really like my team and manager. The senior management is solid and there is high competitive pay.

    Cons

    Nothing I can think of. Big company so I don't know everyone but we have a nice office in downtown near Wallstreet.


  6. Helpful (10)

    "Company is failing apart"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Experian Marketing Services full-time (More than a year)

    Pros

    Competitive salary, good 401k matching, moderate paid vacation

    Cons

    Lack of vision, direction, policy from upper management. Too much politics, massive layoff, which created a depressed working environment.

    Advice to Management

    The ship is sinking. Need to get rid of the COO, or sell the company.


  7. Helpful (1)

    "Not the best place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Well-executed annual Client Summit in Vegas.

    Cons

    Very low salaries that are not market-rate. You're just a number here and can coast, but that won't get you too far in life. Plus, they're now divesting marketing services BUs...yikes.

  8. Helpful (4)

    "Full time former employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Experian Marketing Services full-time

    Pros

    Growth opportunities afforded to those included in the inner circle. Good benefits and flexibility.

    Cons

    Atmosphere is representative of a Fraternity/Sorority culture. Extremely disheartening at times. Management lacked leadership integrity.

    Advice to Management

    N/A


  9. Helpful (8)

    "Went from one of the best places I've worked at to the worst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in El Segundo, CA
    Former Employee - Anonymous Employee in El Segundo, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Experian Marketing Services full-time (More than 3 years)

    Pros

    Pays well if upper management likes you.

    Cons

    Political atmosphere, office is divided, constant smear tactics by senior managers to make any dissenters look bad. Lost a lot of talent due to this. Constant re-orgs, quarterly/monthly layoffs, incompetent and insecure management. Complete lack of integrity by senior leadership.

    Advice to Management

    It's too late anyway.


  10. Helpful (2)

    "Hoping that 2017 is a rebuilding year."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Schaumburg, IL
    Current Employee - Anonymous Employee in Schaumburg, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Experian Marketing Services full-time

    Pros

    Interesting mix of clients, good benefits and work-life balance. Dynamic company and industry with new opportunities coming up all the time. New branding is a welcome step in the right direction.

    Cons

    Dysfunctional management culture brought on by frequent re-orgs, cost-cutting moves, and internal struggles over resources. Accounting and management functions have lagged behind functional changes in organization. Lack of trust among internal groups is causing an already-overworked staff to spend time trying to protect their own interests from perceived internal competition. Customer satisfaction from long-term, high-revenue clients is suffering despite high net-promoter ratings overall.

    Advice to Management

    Please pay attention to the cultural side effects of all those reorgs and budget cuts. I wonder if you notice the sense of cynicism that has begun to take hold within the organization as remaining staffers become fatigued and demoralized. There will be long-term consequences to the orgamization's effectiveness.


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