Experian Reviews in Nottingham, England | Glassdoor

Experian Nottingham Reviews

Updated July 13, 2017
45 reviews

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Nottingham, England (UK)

3.3
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Experian Chief Executive Officer Brian Cassin
Brian Cassin
9 Ratings

45 Employee Reviews

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  1. "Consumer Services UK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Senior Vice President Technology in Nottingham, England (UK)
    Current Employee - Senior Vice President Technology in Nottingham, England (UK)
    Recommends
    Positive Outlook

    I have been working at Experian full-time (More than 3 years)

    Pros

    High end technology, a drive to transform the organization to truly a more agile and collaborative work environment, a mission that makes a difference in the daily lives and aspirations of UK population.

    Cons

    In the middle of transformation so there are reminiscence of the past still lingering and the culture is still forming. It is for the people that are super excited about aligning with the new, taking the time to understand the vision, appreciate the work that has been done so far and would love to get in with passion and continue to evolve the culture building on the back of others hard work.

    Advice to Management

    Keep learning and stay hungry


  2. Helpful (1)

    "UK GTM - Highly operational, old fashioned culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Lead in Nottingham, England (UK)
    Former Employee - Project Lead in Nottingham, England (UK)
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Experian full-time (Less than a year)

    Pros

    Some very talented and knowledgeable people. Sales people clearly Experian's product offerings inside out.

    Cons

    A highly professional MD at the top, who is unfortunately surrounded by (largely, but not entirely exclusively) Directors who seem to be out to service their egos, rather than promote a culture where their people can be themselves. .

    This is unfortunately fed down to Managers who don't appear to give or command much confidence from their teams.

    Poor behaviours are accepted, as many of those displaying them are bringing in revenue to the business. Seems to be an environment where the "naughty school boy" can thrive, if he makes enough people laugh (at the expense/misfortune of others).

    So many operational processes and red tape, which hinder progress. Little autonomy is given as a result, which frustrates individuals.

    Ancient technology and software for a business of it's size. Relieved to have moved on, and I think the feeling was mutual.

    Advice to Management

    Invest in technology which promotes collaboration.

    Provide people with more autonomy to make micro operational decisions - surely not every task needs such a degree of Director oversight?

    Ditch the promotion of such old fashioned 'banter'. It's going to prevent you from successfully recruiting and settling people from different backgrounds and disciplines.

    Stop saying, "but it's so much better than it used to be".

    Experian Response

    Jul 20, 2017 – Senior TA Partner

    This is really useful feedback so first of all a big thank you for taking the time to share your views. I am sorry to hear that your time with our Go To Market team was a mixed experience for you. As... More

  3. "Putting clients first while achieving targets"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Manager in Nottingham, England (UK)
    Former Employee - Client Manager in Nottingham, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Experian full-time (More than 8 years)

    Pros

    Excellent marketing products and tools, though knowledge and support could be more widespread and better resourced

    Cons

    culture has shifted from marketing-led to sales/targets driven approach that does not always fit well with renewing client contracts


  4. "Quick Employee Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Junior Delivery Executive in Nottingham, England (UK)
    Current Employee - Junior Delivery Executive in Nottingham, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Experian (More than a year)

    Pros

    Enjoyable Work atmosphere
    Teams help each other grow
    Foster development of their new hires
    Opportunity for progression well telegraphed
    Good Company benefits

    Cons

    Appreciation of the Technical team can sometimes feel like an after thought
    Time allocated to key projects sometimes doesn't account for unforeseeable variables


  5. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Operations Analyst in Nottingham, England (UK)
    Former Employee - Senior Operations Analyst in Nottingham, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Experian full-time (Less than a year)

    Pros

    The people are generally great, I can't really criticise anyone and they are all genuinely friendly.
    The company wide benefits are very encouraging and socially driven. The rewards package generally is designed to motivate people to stay long term and create a rewarding atmosphere on a individual and team level
    Generally a social atmosphere.
    If you are use to working in a big company and the smaller boundaries of roles in such a company, you'll like it here.

    Cons

    As with (probably) any mult-billion company, the business units and internal teams are very siloed. Creating a glass door between a lot of teams into not only how they function but where they are in the actual business. This is evident even on neighbouring teams at times.

    Not a technically hands on role, despite it being 70% technical vs 30% IM. This is a Analysis role with occasional intervention in the monitoring of a world-wide estate of IT infrastructure for Experian. In Day time, this is a role where you simply intervene and escalate certain alerts to specific specialist teams. In night time, you monitor the same alerts with a little more power and weigh up if people need to be called out to look at problems.

    Open plan environment with management looking over your shoulders from their desks (Cinema style seating - 1 or 2 rows behind you).

    Some staff have come directly from Service Desk teams and are process driven, whilst others (me included) have come from 3rd line IT roles making this a very mixed and confusing environment at times.

    Most staff appeared to be very pigeon-holed into "their way of doing things" and controlling that way of being individually rather than at a team level (technical).

    Advice to Management

    Operationally, decide whether EGOC UK is to become a technical team or purely an operational and reporting centre. Felt miss sold the job as it is anything but hands on. Some EGOC team members feel they are losing their skill sets in this role due to this misunderstanding. Great that you offer cross training from other teams but EGOC never get to use them. E.g. Netscalers.
    Invest in peoples futures and not allow more staff to become stale and missing some skills.


  6. "Experian"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Nottingham, England (UK)
    Current Employee - Product Manager in Nottingham, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Experian (More than 3 years)

    Pros

    Good committed teams, strong leadership of business units, focus on teamwork. Good information sharing.

    Cons

    No real downsides to mention. some red tape but its a large FTSE 100 organisation so no better/ worse than you would expect.


  7. "Decent Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nottingham, England (UK)
    Current Employee - Anonymous Employee in Nottingham, England (UK)
    Recommends
    Neutral Outlook

    I have been working at Experian full-time (More than 8 years)

    Pros

    Pockets of really good talent
    Looking to do new things
    Recognises when it can improve
    Good opportunities to collaborate and to gain experience working in different areas / business units

    Cons

    Often seems to be quite short term thinking, especially around investing in resourcing
    Usual problems of a large company with contact centre - doesn't listen enough to front line staff, often communication is too corporate and vague, often doesn't really put its money where its mouth is when it talks about valuing customers, colleagues, and clients

    Advice to Management

    Listen to your staff, invest in your staff - keeping staff engaged is key to keeping clients and customers engaged

  8. "Great people, good environment, slow progression"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Nottingham, England (UK)
    Former Employee - Software Developer in Nottingham, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Experian full-time (More than a year)

    Pros

    - No shortage of very smart, skilled and passionate people.
    - Decent investment in employee development, and recent work is technically exciting.
    - Open work environment and mixed-capability teams provide great opportunities to connect and learn.
    - Relaxed attitude to working from home.

    Cons

    - Progression is very hit-or-miss; some superstars are deservedly promoted, but overall progression is limited.
    - Highly-regulated market and geographically-distributed decision makers can slow down innovation.
    - Travel between UK & US offices extremely limited despite frequent need to work together.

    Advice to Management

    ECS Tech is working hard to create an environment that can attract and retain talent in a competitive market; however, the path to advancement isn't clear. You have some great people, but the most ambitious will find opportunities elsewhere if they cannot see any where they are.

    Try to provide concrete, visible guidance on role requirements. Encourage managers to offer clear direction to employees hoping to advance or transition to new roles, and to keep them informed of openings they may be well-suited for.


  9. "Testing"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Test in Nottingham, England (UK)
    Former Employee - Test in Nottingham, England (UK)

    I worked at Experian (Less than a year)

    Pros

    Good people to work with. Good intentions. Relaxed on work from home, useful mobile setup.

    Cons

    management's good intentions against red tape seemed to result in peripheral fixes rather than than core outlook

    Advice to Management

    I saw a couple of resignations strongly influenced by constraining and impractical processes (interpreted as not trusting hands-on technicians)


  10. "Depressing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Test Analyst in Nottingham, England (UK)
    Former Employee - Test Analyst in Nottingham, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Get away with doing Zilch

    Cons

    Bureaucratic, Anarchic, Directionless, Usual Politics, value Price not quality

    Advice to Management

    Change


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