Experian Reviews | Glassdoor

Experian Reviews

Updated October 5, 2017
37 reviews

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Craig Boundy
1 Rating

37 Employee Reviews

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Pros
  • Mature working environment with an excellent focus on work life balance (in 113 reviews)

  • everyone has a laptop and can work from home as needed (in 35 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "Revolving door unable to retain talent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations in Boston, MA
    Current Employee - Operations in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Experian full-time (More than a year)

    Pros

    Experian brand
    work/life balance (read: employees work 8-5, strictly)
    occasional happy hour

    Cons

    lacks leadership, at all levels
    poor management
    lacks process
    little to zero innovation (product or process)
    consistently high turnover
    a number of shady situation where sales has sold something but management hasnt properly paid out
    products are decent but far from sustainable

    Advice to Management

    stop doing what you've been doing for years and get a fresh perspective. Listen to the feedback of your employees. Dont be blindly driven by hitting EBITA.


  2. Helpful (1)

    "Facility manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Facilities Operations Manager in Springfield Gardens, NY
    Current Employee - Facilities Operations Manager in Springfield Gardens, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Experian (More than 8 years)

    Pros

    global corp.good benifits and culture

    Cons

    too many hours and not enough staff

    Advice to Management

    good

  3. Helpful (8)

    "Don't believe the reviews"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Used to be a great place to work, but sen leadership can no longer be trusted. Can you believe they asked people to post positive reviews here? There is no integrity left with the current leadership team. Leaders lie to people's faces. They protect their friends and let the good people go.

    Cons

    Not sure where to start. The platforms are a mess. Customers are furious and leaving in droves. Leadership doesn't care about the people or the company, only what benefits them personally.

    Advice to Management

    Sell to someone who will fix the platforms, value the employees, and restore some degree of integrity to this once great company.


  4. Helpful (3)

    "Dog and Pony Show"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Puyallup, WA
    Current Employee - Anonymous Employee in Puyallup, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Experian full-time (More than 5 years)

    Pros

    Salary is higher than the average, descent medical, 401k match is higher than average, HR is top notch

    Cons

    Management is typically promoted from within and have ZERO professional or managerial training so they are close minded, judgemental, insecure, bitter, and seem to hate their job. Experian acquired Passport so they growth was too fast for executive to conduct quality measurement and performance reviews. Staff is scattered and most staff members have more qualifications than their management. If a job says 50-70% travel they mean 100%, most managers want you to travel on your Sundays and don't care if it's a holiday.

    Advice to Management

    Take some training, relax and embrace the opportunity to learn and grow. Take care of your employees cause they make you look good.


  5. Helpful (5)

    "Look out, change is coming"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Experian (More than 8 years)

    Pros

    The company is made up of some very seasoned, knowledgeable people that care about Experian, its clients and consumers. They are dedicated and many have been at the company for decades. Their contributions have made the company what it is today.

    Cons

    A new President of the CIS division has joined the company. He tells the employees one thing and does another. It is clear that he has intentions that will adversely affect the current employee base.

    Advice to Management

    Value your employees, after all they are the reason why the company has been successful.


  6. Helpful (5)

    "More Turnover Than a restaurant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Boston, MA
    Current Employee - Account Manager in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Experian full-time (More than a year)

    Pros

    - Can Make decent money as an inside sales rep or account manager
    - Solutions are pretty cool

    Cons

    - Experian Data Quality is the forgotten child of Experian -- other business units don't respect EDQ
    - Way too much turnover
    - No identity: startup or corporation?
    - Terrible leaders that are short sighted

    Advice to Management

    Fix the staffing issues. 100% turnover in 2 years. We get that management care about EBIT but sales doesn't get paid on EBIT. Find a common ground.


  7. Helpful (6)

    "Not the best place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Allen, TX
    Current Employee - Customer Service Representative in Allen, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Experian full-time (More than a year)

    Pros

    Decent pay, cool break area, bathrooms are cool. There were a few great supervisors but they literally just left which is a bummer.

    Cons

    The company consistently changes policies and they have a quality assurance team that actually tries to get you fired by using their own person feeling to grade you . All the managers and supervisors are quitting rapidly . They slam difficult problems on us and say if you mess up your fired. They don't seem to respect the normal agents

    Advice to Management

    Get your S@$t together and find a way to show respect toward the employees and stop grading calls so aggressively to the point that each day could be your last

  8. "Leader needed to grow the business!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Senior Account Executive in Indianapolis, IN
    Current Intern - Senior Account Executive in Indianapolis, IN

    I have been working at Experian as an intern (More than 8 years)

    Pros

    Easy to get hired especially if you already know someone in the group. My sales background made for an easy transition into the group and quick ramp up time. Great benefits, work from home and company car make for an appealing compensation package.

    Cons

    Constant turnover in leadership leaves employees wondering which way to go. I have had more than three supervisors since I started. Every year something changes and not for the better. Sales goals are created, defined and distributed based on whether the sales leader likes you. Conference calls are scheduled on a regular basis and focus on intimidating the employees by discussing the reduction in staff and budget constraints.

    Advice to Management

    Give us a new leader that truly cares about the customers and the employees. Employees are your best asset and need to be considered for advancement instead of dismissal.


  9. Helpful (7)

    "The old CEO retires, affirmative action hires."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Vice President in Costa Mesa, CA
    Current Employee - Senior Vice President in Costa Mesa, CA
    Negative Outlook
    Disapproves of CEO

    I have been working at Experian full-time (More than 3 years)

    Pros

    Hmmm....only job in Costa Mesa that's not a burger flipping joint

    Cons

    Senior management REALLY taking advantage of retirement of the good management team and hiring all their (Obama supporting) friends, if you get the drift. ...And boy oh boy....they can't string a sentence together. Leaders? NO. Confidence builders? NO. Your data at risk? YES. I called E.F. Hutton and he said, "SELL! SELL! SELL!" ....enough said.

    Advice to Management

    Guess you better grab what you can off the deck before it's under water.


  10. Helpful (6)

    "Customer service agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Allen, TX
    Current Employee - Customer Service Representative in Allen, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Experian full-time (More than 3 years)

    Pros

    Friendly coworkers, accumulative vacation every two weeks and willing to work with school schedules.

    Cons

    I have been with the company for 4 years and this company is full of broken promises. When you start training they will butter you up promising you this and that but when the time comes for you to received what was promised management will say they've made changes to the procedures.
    I'm all for changes but not changes every other week with little training and high expectations.
    The products that the company offer are not effective for consumers. There is more technical issues than actual product services. You'll find yourself trouble shooting on most of your calls. Management/IT has no resolutions for products issues.
    If you plan to be in a company that you can grow in this is not the company for you. Management only promotes friends, it seems like everyone that gets promoted is buddies with management.
    They hardly notice any hard work or any agents going above and beyond what they're supposed to do. If they call you to their desk it's more than likely because they want to tell you how you didn't do something right.
    You get punished for doing something incorrectly when you weren't ever trained on how to properly do it.

    The company looks at you as a number not an person. Everyone is constantly quitting this company. The company turn over rate is out the roof. But they don't care because they'll just hire more agents. There is literally a new hire class every month and half of them are gone before the next month.

    Basically if you're an customer service rep. You are at the bottom and superiors will do a good job of making sure you know that.

    Advice to Management

    Your days are numbered.


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