Experian Reviews | Glassdoor

Experian Reviews

Updated April 25, 2017
29 reviews

Filter

Filter

US - All Cities Current Employees

1.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Craig Boundy
1 Rating

29 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
More Pros and Cons

  1. "Administration"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Contractor - IT Professional in Omaha, NE
    Current Contractor - IT Professional in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Experian as a contractor (Less than a year)

    Pros

    Good pay during this contract period

    Cons

    Lack of communication, lies, lack of support, lies, really expensive benefits, lies

    Advice to Management

    Stop lying when you hire someone


  2. Helpful (3)

    "Dog and Pony Show"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Puyallup, WA
    Current Employee - Anonymous Employee in Puyallup, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Experian full-time (More than 5 years)

    Pros

    Salary is higher than the average, descent medical, 401k match is higher than average, HR is top notch

    Cons

    Management is typically promoted from within and have ZERO professional or managerial training so they are close minded, judgemental, insecure, bitter, and seem to hate their job. Experian acquired Passport so they growth was too fast for executive to conduct quality measurement and performance reviews. Staff is scattered and most staff members have more qualifications than their management. If a job says 50-70% travel they mean 100%, most managers want you to travel on your Sundays and don't care if it's a holiday.

    Advice to Management

    Take some training, relax and embrace the opportunity to learn and grow. Take care of your employees cause they make you look good.


  3. Helpful (4)

    "Look out, change is coming"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Experian (More than 8 years)

    Pros

    The company is made up of some very seasoned, knowledgeable people that care about Experian, its clients and consumers. They are dedicated and many have been at the company for decades. Their contributions have made the company what it is today.

    Cons

    A new President of the CIS division has joined the company. He tells the employees one thing and does another. It is clear that he has intentions that will adversely affect the current employee base.

    Advice to Management

    Value your employees, after all they are the reason why the company has been successful.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (6)

    "Not the best place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Allen, TX
    Current Employee - Customer Service Representative in Allen, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Experian full-time (More than a year)

    Pros

    Decent pay, cool break area, bathrooms are cool. There were a few great supervisors but they literally just left which is a bummer.

    Cons

    The company consistently changes policies and they have a quality assurance team that actually tries to get you fired by using their own person feeling to grade you . All the managers and supervisors are quitting rapidly . They slam difficult problems on us and say if you mess up your fired. They don't seem to respect the normal agents

    Advice to Management

    Get your S@$t together and find a way to show respect toward the employees and stop grading calls so aggressively to the point that each day could be your last


  6. "Leader needed to grow the business!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Senior Account Executive in Indianapolis, IN
    Current Intern - Senior Account Executive in Indianapolis, IN

    I have been working at Experian as an intern (More than 8 years)

    Pros

    Easy to get hired especially if you already know someone in the group. My sales background made for an easy transition into the group and quick ramp up time. Great benefits, work from home and company car make for an appealing compensation package.

    Cons

    Constant turnover in leadership leaves employees wondering which way to go. I have had more than three supervisors since I started. Every year something changes and not for the better. Sales goals are created, defined and distributed based on whether the sales leader likes you. Conference calls are scheduled on a regular basis and focus on intimidating the employees by discussing the reduction in staff and budget constraints.

    Advice to Management

    Give us a new leader that truly cares about the customers and the employees. Employees are your best asset and need to be considered for advancement instead of dismissal.


  7. Helpful (7)

    "The old CEO retires, affirmative action hires."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Vice President in Costa Mesa, CA
    Current Employee - Senior Vice President in Costa Mesa, CA
    Negative Outlook
    Disapproves of CEO

    I have been working at Experian full-time (More than 3 years)

    Pros

    Hmmm....only job in Costa Mesa that's not a burger flipping joint

    Cons

    Senior management REALLY taking advantage of retirement of the good management team and hiring all their (Obama supporting) friends, if you get the drift. ...And boy oh boy....they can't string a sentence together. Leaders? NO. Confidence builders? NO. Your data at risk? YES. I called E.F. Hutton and he said, "SELL! SELL! SELL!" ....enough said.

    Advice to Management

    Guess you better grab what you can off the deck before it's under water.


  8. Helpful (6)

    "Customer service agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Allen, TX
    Current Employee - Customer Service Representative in Allen, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Experian full-time (More than 3 years)

    Pros

    Friendly coworkers, accumulative vacation every two weeks and willing to work with school schedules.

    Cons

    I have been with the company for 4 years and this company is full of broken promises. When you start training they will butter you up promising you this and that but when the time comes for you to received what was promised management will say they've made changes to the procedures.
    I'm all for changes but not changes every other week with little training and high expectations.
    The products that the company offer are not effective for consumers. There is more technical issues than actual product services. You'll find yourself trouble shooting on most of your calls. Management/IT has no resolutions for products issues.
    If you plan to be in a company that you can grow in this is not the company for you. Management only promotes friends, it seems like everyone that gets promoted is buddies with management.
    They hardly notice any hard work or any agents going above and beyond what they're supposed to do. If they call you to their desk it's more than likely because they want to tell you how you didn't do something right.
    You get punished for doing something incorrectly when you weren't ever trained on how to properly do it.

    The company looks at you as a number not an person. Everyone is constantly quitting this company. The company turn over rate is out the roof. But they don't care because they'll just hire more agents. There is literally a new hire class every month and half of them are gone before the next month.

    Basically if you're an customer service rep. You are at the bottom and superiors will do a good job of making sure you know that.

    Advice to Management

    Your days are numbered.


  9. Helpful (1)

    "Experian"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Allen, TX
    Current Employee - Customer Service Representative in Allen, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Experian (Less than a year)

    Pros

    Hour lunches are available most of the time if the work load is not busy.

    Cons

    No set schedule. Too many regulations for less pay. Too many changes in management.


  10. Helpful (2)

    "Dissappointed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Allen, TX
    Current Employee - Customer Service Representative in Allen, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The best reasons are that you can learn about your credit report and scores and how it works. Meeting and making friends is a pro also.

    Cons

    There is no way to advance up unless you are in the click or liked. No raises. Over worked for less pay.

    Advice to Management

    Keep your word, and really try if you are asked to do something.


  11. Helpful (6)

    "Constant Reorganization of Teams"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Costa Mesa, CA
    Current Employee - Senior Software Engineer in Costa Mesa, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Recreational Room with full-size table tennis, arcade machine, basketball hoops, and pinball machines.

    Cons

    constant streaming of people leaving and hiring. it runs software development like a sweatshop. you don't go home and work overt time until something is fixed. all environment are constantly being broken because of frequent launch and not enough quality assurance testing.

    Advice to Management

    reduce the number of restructuring. show more trust in employees.


Showing 45 of 844 reviews
Reset Filters