Experian Reviews | Glassdoor

Experian Reviews

Updated December 14, 2017
136 reviews

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2.0
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Craig Boundy
6 Ratings

136 Employee Reviews

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Pros
  • Mature working environment with an excellent focus on work life balance (in 113 reviews)

  • everyone has a laptop and can work from home as needed (in 35 reviews)

Cons
More Pros and Cons

  1. "Customer Care Specialist."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Specialist in Van Buren, AR
    Former Employee - Customer Care Specialist in Van Buren, AR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Experian full-time (Less than a year)

    Pros

    Employer cares about employees, job has very generous sick time and vacation time. Holiday pay and amazing insurance. Company events keep the office somewhat lively, many benefits to working for this company.

    Cons

    No downtime at all, Calls are up to the thousands somedays with as little has 40 people there during the week and 8 on weekends. Unreasonable expectations to upsell to callers already in financial distress or crises. Most callers are already upset and will scream at you over a policy that you cannot change. Always stuck between a rock and a hard place between company policies and unhappy customers. Almost no opportunity for advancement since the elimination of team lead positions.

    Advice to Management

    Take less pressure of your employees who are the front line of your policy. The need to “Just Ask” on nearly all calls is ridiculous. Don’t hire customer service specialist and expect them to be salesmen to customers who are already unhappy. Understand that when call volumes are high, your employees aren’t getting any kind of mental break from dealing with one angry person after another and may need time to cool off themselves.


  2. Helpful (2)

    "They're not the worst employer I worked for buuuut..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Costa Mesa, CA
    Current Employee - Director in Costa Mesa, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Experian (More than 5 years)

    Pros

    I can say that I worked with a lot of smart people who took their jobs and their duty seriously. There's no lack of passion for the customer and balancing "do the right thing for the customer" with operating safely within the regulatory requirements. As consumer I feel very confident that Experian is safeguarding my personal information and they have good procedures in place to run a stable data warehousing operation.

    Cons

    Experian can't get anything done, I still scratch my head wondering how they consider themselves "innovative" - completely ineffective at executing with any sense of urgency. Lots of issues with architecture - something breaks on one product that takes down four other seemingly unrelated products with it. There's a constant sense of frenetic chaos - methodical, thoughtful planning & execution is completely lacking at execution (part of the reason why nothing ever gets done).

    Above all that, my lasting impression is that Experian does a really good job at hiring the wrong people for the role, keeping around bad apples FAR too long and promoting people who are clearly unfit for their current (let alone new) role. It's completely demoralizing and demotivating.

    Advice to Management

    Stop asking employees for feedback on surveys but not actually take action as a result of it - you're wasting everyone's time. There's a lot of fear in the organization to come forward about problem managers - look into the MCE org. Then again you probably won't find anything you don't already know, you've just chosen not to act on it and that's a disservice to your employees, customers and the Company.

  3. Helpful (1)

    "Restoration Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Care Specialist in Austin, TX
    Current Employee - Senior Customer Care Specialist in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Experian full-time (More than 5 years)

    Pros

    Understanding of work and life importance.

    Cons

    Difficult to get promoted or move ahead. Promotions are difficult to come by and although you may have the knowledge and skills they promote other but expect you to train and do those they promoted work.

    Advice to Management

    Communication is Key


  4. Helpful (1)

    "Beware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Allen, TX
    Current Employee - Anonymous Employee in Allen, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Experian full-time (Less than a year)

    Pros

    Work environment is comfortable. Food court is really good. Benefits are good.

    Cons

    The vast majority positions at experian are highly stressful. Management seems to change every couple years causing major disconnect and attrition. Advancement opportunities and training are very hard to come by. Promotions and a high raise reward for high achievements are almost non existent.

    Advice to Management

    Take a look at all the attrition/high turn over rate for once.


  5. "Sr. Admin"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Administrator in Costa Mesa, CA
    Former Employee - Senior Administrator in Costa Mesa, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Experian full-time (More than 10 years)

    Pros

    Benefits are fair, co-workers generally nice

    Cons

    Highly political, tended to favor some in cliques. Changing priorities without ample time to adjust, in some cases without notification. Sometimes promotes incompetent Managers, overlooks hard working rank and file employees.

    Advice to Management

    Listen to the people in the trenches they truly have the ear of the Customers. Reward hard workers, based on your own Metrics, instead of buying into do nothing mid level Mangers/sycophants and their BS. Hopefully new management will correct the culture, and focus long term instead of short sighted Quarterly numbers. Good luck, you'll need it!


  6. "Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Allen, TX
    Current Employee - Anonymous Employee in Allen, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Experian full-time (More than a year)

    Pros

    Can get away with doing as little as possible if you're smart about it, not much else

    Cons

    No raise, no advancement, terrible managers, old business model

    Advice to Management

    Pay better, train better, don't micro-manage, cut out the OT


  7. Helpful (5)

    "Used to be a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Experian full-time (More than 8 years)

    Pros

    Decent salary, good benefits. Used to have the smartest and hardest employees in the the industry.

    Cons

    - Demoralized tech staff
    - If you are not in the inner circle you have zero career progression
    - Managers move up by running smear campaigns against others
    - Managers will straight up lie to CYA
    - New motto is "We fix problems by reorganization"

    Advice to Management

    For top level management don't accept information at face value ask for proof. Your management and their inner circle is playing the perception game.

  8. Helpful (10)

    "Company is failing apart"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Experian full-time (More than a year)

    Pros

    Competitive salary, good 401k matching, moderate paid vacation

    Cons

    Lack of vision, direction, policy from upper management. Too much politics, massive layoff, which created a depressed working environment.

    Advice to Management

    The ship is sinking. Need to get rid of the COO, or sell the company.


  9. Helpful (4)

    "Management by short-term numbers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Consultant in Los Angeles, CA
    Current Employee - Senior Consultant in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Experian full-time (More than 5 years)

    Pros

    Some skilled people and good benefits; work can be satisfying

    Cons

    Management by monthly financials with no concern for longer term results so there is a constant crisis as people try to make monthly goals often resulting in shortcuts and pressure to pre-book revenue before actual delivery. When number are bad, there are always job cuts regardless of performance. No career development and lots of politics and cronyism.

    Advice to Management

    Develop coherent longer term goals and manage to them considering the future not just the current month. Appreciate the expertise that experienced people bring to the company; value and develop your employees


  10. Helpful (4)

    "Eh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Allen, TX
    Current Employee - Customer Service Representative in Allen, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The pay is decent , good insurance

    Cons

    Hours fluctuate ...good insurance but expensive ...they were misleading with my maternity leave pay was told would get 100 percent but only got 60 (better than nothing i suppose) they have unrealistic goals for empoloyees don't really give you the material you need to succeed


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