Experian Reviews | Glassdoor

Experian Reviews

Updated December 11, 2016
116 reviews

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2.0
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Craig Boundy
5 Ratings

116 Employee Reviews

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Pros
Cons
  • Senior management can be absent & disconnected with staff (in 39 reviews)

  • Work/Life Balance can be hard to achieve due to a lack of real subject matter experts in our specialized field within Experian (in 18 reviews)

More Pros and Cons

  1. Helpful (1)

    "Management by short-term numbers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Consultant in Los Angeles, CA
    Current Employee - Senior Consultant in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Experian full-time (More than 5 years)

    Pros

    Some skilled people and good benefits; work can be satisfying

    Cons

    Management by monthly financials with no concern for longer term results so there is a constant crisis as people try to make monthly goals often resulting in shortcuts and pressure to pre-book revenue before actual delivery. When number are bad, there are always job cuts regardless of performance. No career development and lots of politics and cronyism.

    Advice to Management

    Develop coherent longer term goals and manage to them considering the future not just the current month. Appreciate the expertise that experienced people bring to the company; value and develop your employees


  2. Helpful (1)

    "Eh"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Allen, TX
    Current Employee - Customer Service Representative in Allen, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The pay is decent , good insurance

    Cons

    Hours fluctuate ...good insurance but expensive ...they were misleading with my maternity leave pay was told would get 100 percent but only got 60 (better than nothing i suppose) they have unrealistic goals for empoloyees don't really give you the material you need to succeed


  3. Helpful (1)

    "Not what it used to be"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pay in line with industry standard. Great benefits package. Some flexibility and opportunity for growth depending on your department/manager. Some amazing, talented, smart people.

    Cons

    Vicious corporate politics. Lots of back-stabbing. CYA culture. Cannot trust management. Lots of lay-offs. Top talent let go while underperformers stay. Has gone downhill since certain executive management changes.

    Advice to Management

    Stop saying you care about corporate culture and employee engagement when your actions show otherwise. Listen to the people in the trenches who actually do all the work. Keep the talented people who work hard and bring great ideas, and let go of the ones who keep the political games going.


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  5. Helpful (3)

    "Experian Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Doesn't Recommend

    Pros

    Longevity if you are the only person left that knows your job.

    Cons

    Extremely political environment and regular layoffs. As a manager it is very difficult to reward top employees since the merit increase pool is extremely low. Minimal training given to employees

    Advice to Management

    Walk the talk and pay attention to employee morale.


  6. "Would not recommend"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Free food, Mac hardware, standup desks, nice office

    Cons

    If you like to push features to production, you will not enjoy working here.


  7. "Expectation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The paid training was beneficial...

    Cons

    But the expectations does not connect when out comes to the retrieval of certain personal information required from the more mature generations.

    Advice to Management

    Stop looking at the bonus and think of the breach customers as your love ones!


  8. Helpful (3)

    "Customer Care Professional"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Plano, TX
    Current Employee - Anonymous Employee in Plano, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Experian (More than a year)

    Pros

    co-workers are all nice and friendly, you make long lasting friendships with a lot of the people who work there.

    Cons

    Management is rude and makes you feel like you're back in high school. If the managers sees that you don't like her she'll make you like her, by threatening your job.
    Constantly cleaning house.
    They prefer to let a great worker go than to get rid of the bad seeds.
    Recently gave bonuses to new hires and not veterans because they want everyone to be at the same pay rate, mean while veterans have been waiting for a year to receive a new raise.
    It took two years to get off of a "flex" schedule because they couldn't come up with a good enough system to accommodate everyone's schedule requests.


  9. Helpful (3)

    "Administrative Staff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Assistant in New York, NY
    Former Employee - Executive Assistant in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    If you report to a C-level Mgmt...there are a lot of little perks

    Cons

    Stretched too thin...with no OT allowed

    Advice to Management

    Treat your support staff bette.r


  10. Helpful (4)

    "Not a good experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in San Diego, CA
    Former Employee - Director in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Experian (Less than a year)

    Pros

    Company has great compensation and benefits

    Cons

    No work/life balance and there is way to many changes and company restructures

    Advice to Management

    Learn to value your employees more and try to keep them for long-term to give them the opportunity to make an impact.


  11. Helpful (3)

    "Experian"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CCP in Van Buren, AR
    Current Employee - CCP in Van Buren, AR
    Doesn't Recommend
    Neutral Outlook

    I have been working at Experian full-time

    Pros

    Great benefits health, dental, and vision under blue cross and blue shield. A clean environment. It can be stressful because it is an in kind call center and there are some customers that have billing issues.

    Cons

    Support staff can be hard to deal with most don't really have an idea what they should be doing. Upper management has almost no contact with everyday situations. The upper management has little to no contact with regular agents and even with an open door policy. You might as well walk your self out if you have an issues because no one is going to try and help you.

    Advice to Management

    N/A



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