Experian Reviews | Glassdoor

Experian Reviews

Updated November 20, 2017
119 reviews

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3.0
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Craig Boundy
4 Ratings

119 Employee Reviews

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Pros
  • Mature working environment with an excellent focus on work life balance (in 112 reviews)

  • everyone has a laptop and can work from home as needed (in 35 reviews)

Cons
More Pros and Cons

  1. "Overall great people that work there not a good paying company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Audit Associate in Allen, TX
    Former Employee - Audit Associate in Allen, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Experian full-time (More than 5 years)

    Pros

    Growing Company, Great people that work there

    Cons

    Pay is below industry standard ,too many politics when it comes to growing within the company, Poor management and communication, micromanagement and too many changes to adapt too. Turnover rate is high

    Advice to Management

    I would recommend hiring more professional and seasoned management for the overall teams and communicate better with staff.

    Experian Response

    Oct 18, 2017 – Regional Head of Internal Audit - North America

    Thank you for the comments and feedback. We also believe that we have great employees that help Experian grow and be better every day. As we adapt for growth in a fast-moving industry, sometimes we... More


  2. "Great Company to Work For (so long as you’re not a contractor)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Developer Analyst in Costa Mesa, CA
    Former Contractor - Developer Analyst in Costa Mesa, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Experian as a contractor (Less than a year)

    Pros

    People are nice, covered parking, onsite cafeteria, free fruit in break rooms on Tuesday mornings, free granola bars in break rooms on Thursday afternoons, Experian is a large well-recognized company with a unique market niche (I.e. nobody else does what they do).

    Cons

    Contractors treated like 2nd class citizens with frequent reminders that you’re “just a contractor”:
    - Employees allowed to telecommute twice a week....but not you since you’re “just a contractor”
    - Employees allowed to telecommute on days of inclement weather.... but not you since you’re “just a contractor”
    - Employees allowed to leave 2 hours early the days before Thanksgiving, Christmas, and New Year’s Day.... but not you since you’re “just a contractor”

    Advice to Management

    - Extend telecommute privileges to contractors, especially during inclement weather. Contractors’ commutes are adversely affected by heavy rain, too.
    - Stop reminding contractors that they are “just contractors”. It’s degrading, demoralizing, and a form of harassment.

  3. "QA Engineering at Experian"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software QA Engineer in San Jose, CA
    Former Employee - Senior Software QA Engineer in San Jose, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Experian full-time (More than 5 years)

    Pros

    - Get to work with top notch engineers on a fast changing product
    - Agile work environment, where scrum feedback is quickly incorporated into the scrum cycle
    - Great location in SJ - close to many stores and resturants
    - Weekly catered lunches
    - Many company outings that are great for team building

    Cons

    - Too many corporate wide meetings that are not relevant to your job and tend to waist time
    - Review process with direct managers ramps up closer to review time, so you end up missing accomplishments that were done earlier.
    - Hand offs from Engineering to Support/IT are not followed, resulting in time wasted documenting upgrade paths that are not followed.

    Advice to Management

    - Limit/reduce corporate wide meetings that are not relevant to your job
    - Incorporate review writing/feedback on a more regular basis, not just around review date due time.

    Experian Response

    Oct 23, 2017 – HR Business Partner Global Decision Analytics

    Thank you for taking the time to post a review. We appreciate the thoughtful comments and are glad that you enjoyed much of the work environment in the San Jose office. We have made many strides to... More


  4. "Great Benefits, Below Average Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Van Buren, AR
    Former Employee - Customer Service Agent in Van Buren, AR
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Experian full-time (More than a year)

    Pros

    Great Benefits (401 K, Insurance), great training to be effective at the job, updates on software and technology to make the job easier, flexible scheduling for seniors and employees in college

    Cons

    Below Average pay, Random Lay offs, low opportunity for advancement, high call volume, supervisors are constantly in meetings instead of being on the call floor.

    Advice to Management

    Raise the minimum wage for customer service employees to $12.00 per hour and raise the minimum wage for employees with college degrees $15.00 as an incentive. Employees who have their degree worked really hard to get it and spent a lot of time and effort. The amount of work customer service agents perform is worth a higher salary especially with the the constant changes.


  5. "Corporate IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Architect in Allen, TX
    Current Employee - Network Architect in Allen, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Experian full-time (Less than a year)

    Pros

    Good benefits; supportive & knowledgeable co-workers; considerate & supportive of family life; skill enhancement training opportunities encouraged..

    Cons

    Non-integration of acquisitions forces deviation in infrastructure design standards; IT budget is tight causing delays to refresh, yet IT Sr management are pushed to keep technology current.

    Advice to Management

    Enterprise architecture should listen to infrastructure operations, not just business acquisition devops.


  6. "Great Company, fair compensation."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Schaumburg, IL
    Current Employee - Consultant in Schaumburg, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Experian full-time (More than 10 years)

    Pros

    Professional organization and redpectful. Freedom to innovate and come up with new ways of doing things. Flexible work schedule. Rare instances of micro-managing but depends on your group/manager.

    Cons

    Constant change and downsizing. Can be clique. New technology training opportunities are limited. Limited internal mobility. You can easily plateau professionally.

    Advice to Management

    None at the moment


  7. "Mixed Results"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - QA Tester in Carmel, IN
    Former Employee - QA Tester in Carmel, IN
    Doesn't Recommend

    I worked at Experian full-time (More than 5 years)

    Pros

    Middle Management and Good Teammates

    Cons

    Upper Management decisions and constant downsizing

  8. Helpful (2)

    "It's alright?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer in Allen, TX
    Current Employee - Systems Engineer in Allen, TX
    Neutral Outlook
    No opinion of CEO

    I have been working at Experian full-time (More than 5 years)

    Pros

    Relatively modern technology
    Some of management cares
    If you get the ears of the right people, they'll listen
    Tons of opportunity for recognition if you're willing to work for it?
    Great personal development plans usually
    Tuition Reimbursement
    Solid benefits

    Cons

    Don't accept a low salary at the start, large and rapid growth is capped by subjective team based ratings
    Bonuses aren't consistent and based off of % of completion of expected rate of growth that are out of independent BU's controls. The dates shift around, and they've started back paying raises after review periods.
    Lateral mobility isn't really always an option, managers will work to block you if they feel you're needed where you are as a cheap and valuable asset, despite your skill set being beyond the position
    If senior management decides to focus on growth, you can be asked to reduce personal technical development, instead focus on training and assisting newly contracted outsourced resources

    Advice to Management

    Talk to more than just other managers about how things really are. Middle managers can be firewalls that act as a filter that doesn't convey a clear image of the working experience and the positions of those under them. Whether it be technical or working experience.


  9. "Great People - Getting Bigger - Growing Pains"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Franklin, TN
    Former Employee - Anonymous Employee in Franklin, TN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Experian full-time (More than 10 years)

    Pros

    Most departments have a great overall culture
    Pay is fair, especially for newer employees, people that have been there awhile may be undervalued
    Good benefits
    Fairly flexible schedules (i.e work remotely for many positions as needed)
    Family friendly workplace

    Cons

    With growth and acquisition of Passport Health Comunications by Experian in 2013 came a lot of growing pains that they are still working through
    With the expanded workforce hard to feel connected internally outside of your immediate group - many people you interact with regulalry may NEVER see face to face
    Very sales-centric org

    Advice to Management

    Work on ensuring people that have been there a lenghty amount of time continue to feel engaged/appreciated/involved; Work on communication to all levels - pretty formatted emails from corporate is not sufficient - more local town halls that arent just people reading off stats/slides; provide more real learning opportunities


  10. Helpful (3)

    "Hoping that 2017 is a rebuilding year."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Schaumburg, IL
    Current Employee - Anonymous Employee in Schaumburg, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Experian full-time

    Pros

    Interesting mix of clients, good benefits and work-life balance. Dynamic company and industry with new opportunities coming up all the time. New branding is a welcome step in the right direction.

    Cons

    Dysfunctional management culture brought on by frequent re-orgs, cost-cutting moves, and internal struggles over resources. Accounting and management functions have lagged behind functional changes in organization. Lack of trust among internal groups is causing an already-overworked staff to spend time trying to protect their own interests from perceived internal competition. Customer satisfaction from long-term, high-revenue clients is suffering despite high net-promoter ratings overall.

    Advice to Management

    Please pay attention to the cultural side effects of all those reorgs and budget cuts. I wonder if you notice the sense of cynicism that has begun to take hold within the organization as remaining staffers become fatigued and demoralized. There will be long-term consequences to the orgamization's effectiveness.


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