Experian Reviews | Glassdoor

Experian Reviews

Updated August 13, 2017
87 reviews

Filter

Filter

US - All Cities

3.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Craig Boundy
3 Ratings

87 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
More Pros and Cons

  1. "Great people, eh compensation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - MCE Teir I Agent in Allen, TX
    Current Employee - MCE Teir I Agent in Allen, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Experian full-time (Less than a year)

    Pros

    I love love love the people I work for. Everyone at our call center has a great and friendly personality. I've never worked for a company this big before and was really nervous. They're flexible and work with you if you have stuff come up.

    Cons

    Not the best communication when it comes to what is expected of us. Also many of us got the same rating on our yearly reviews, some of which DID NOT earn a 3. Makes it hard to think top performers are being adequately rewarded. In MCE, it's hard to move up unless you are dispute trained... and it's HARD to get into dispute training.

    Advice to Management

    Better communication about career advancement. Better rewards for top performers. More opportunities to better ourselves to best serve the company. WORK WITH US ABOUT SCHOOL SCHEDULES!!!!

    Experian Response

    Jul 27, 2017 – Director, MCE HR

    Thanks for taking the time to provide feedback on Glassdoor. I am glad to hear that you’re finding the Contact Center to be a friendly and engaging place to work! We do try to be as flexible as... More


  2. "Corporate IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Architect in Allen, TX
    Current Employee - Network Architect in Allen, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Experian full-time (Less than a year)

    Pros

    Good benefits; supportive & knowledgeable co-workers; considerate & supportive of family life; skill enhancement training opportunities encouraged..

    Cons

    Non-integration of acquisitions forces deviation in infrastructure design standards; IT budget is tight causing delays to refresh, yet IT Sr management are pushed to keep technology current.

    Advice to Management

    Enterprise architecture should listen to infrastructure operations, not just business acquisition devops.

  3. "Mixed Results"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - QA Tester in Carmel, IN
    Former Employee - QA Tester in Carmel, IN
    Doesn't Recommend

    I worked at Experian full-time (More than 5 years)

    Pros

    Middle Management and Good Teammates

    Cons

    Upper Management decisions and constant downsizing


  4. Helpful (2)

    "It's alright?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer in Allen, TX
    Current Employee - Systems Engineer in Allen, TX
    Neutral Outlook
    No opinion of CEO

    I have been working at Experian full-time (More than 5 years)

    Pros

    Relatively modern technology
    Some of management cares
    If you get the ears of the right people, they'll listen
    Tons of opportunity for recognition if you're willing to work for it?
    Great personal development plans usually
    Tuition Reimbursement
    Solid benefits

    Cons

    Don't accept a low salary at the start, large and rapid growth is capped by subjective team based ratings
    Bonuses aren't consistent and based off of % of completion of expected rate of growth that are out of independent BU's controls. The dates shift around, and they've started back paying raises after review periods.
    Lateral mobility isn't really always an option, managers will work to block you if they feel you're needed where you are as a cheap and valuable asset, despite your skill set being beyond the position
    If senior management decides to focus on growth, you can be asked to reduce personal technical development, instead focus on training and assisting newly contracted outsourced resources

    Advice to Management

    Talk to more than just other managers about how things really are. Middle managers can be firewalls that act as a filter that doesn't convey a clear image of the working experience and the positions of those under them. Whether it be technical or working experience.


  5. "Great People - Getting Bigger - Growing Pains"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Franklin, TN
    Former Employee - Anonymous Employee in Franklin, TN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Experian full-time (More than 10 years)

    Pros

    Most departments have a great overall culture
    Pay is fair, especially for newer employees, people that have been there awhile may be undervalued
    Good benefits
    Fairly flexible schedules (i.e work remotely for many positions as needed)
    Family friendly workplace

    Cons

    With growth and acquisition of Passport Health Comunications by Experian in 2013 came a lot of growing pains that they are still working through
    With the expanded workforce hard to feel connected internally outside of your immediate group - many people you interact with regulalry may NEVER see face to face
    Very sales-centric org

    Advice to Management

    Work on ensuring people that have been there a lenghty amount of time continue to feel engaged/appreciated/involved; Work on communication to all levels - pretty formatted emails from corporate is not sufficient - more local town halls that arent just people reading off stats/slides; provide more real learning opportunities


  6. Helpful (3)

    "Overview of Working at Experian"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    Former Employee - Anonymous Employee in Northwoods, IL
    Former Employee - Anonymous Employee in Northwoods, IL

    I worked at Experian (More than 10 years)

    Pros

    Worked with great people who always put the customer first.

    Cons

    Constant changes in vision of what the company should be.


  7. "Experian - Call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Dallas, TX
    Former Employee - Customer Service Representative in Dallas, TX

    Pros

    Not a bad paying job for a call center. Nice office.

    Cons

    The call volume is really heavy.

  8. Helpful (2)

    "No Upward Mobility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Training Specialist in Allen, TX
    Former Employee - Training Specialist in Allen, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Can be a fun place to work during peak performance times.

    Cons

    No workplace flexibility. No upward mobility.

    Advice to Management

    More workplace flexibility. Poor performance plans. Middle management does not lead by example.


  9. Helpful (2)

    "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Recommends
    Positive Outlook

    I have been working at Experian full-time (More than 3 years)

    Pros

    Flexible work hours / schedule / telecommuting. Good amount of vacation and sick. Opertunities available within the company for varying interest, easy to apply and move within the company. Good perks for employee wellness, continuing education, other benefits.

    Cons

    Salaries below market avg. Difficult to earn substantial raises without threat of leaving the company.


  10. Helpful (2)

    "Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Irvine, CA
    Current Employee - Director in Irvine, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Experian (More than 3 years)

    Pros

    Solid work life balance. Somewhat of a decent place to start a career. Great place to retire considering the pace of organizational change.

    Cons

    Limited growth opportunities. Poor communication. Monotonous work and limited innovation potential given the regulatory constraints governing the core business. Lack of creativity or willingness to evolve. Regulation also serves as a barrier to entry which gives management incentives to keep the business in a steady state (and fear for change)

    Advice to Management

    The bulk of the business should and can be automated. Invest in technology. Invest in succession planning to push the business into the future.


Showing 258 of 930 reviews
Reset Filters