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Experian Reviews

Updated August 18, 2017
542 reviews

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3.5
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Craig Boundy
54 Ratings

542 Employee Reviews

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  1. Helpful (1)

    "Experian Marketing Services Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Latham, NY
    Current Employee - Project Manager in Latham, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The current line-level staff is comprised of hard working, well educated, down to earth individuals

    Cons

    Lack of strong leadership and direction
    Constant change that results in senior leaders reusing methods that have already been proven to provide negative results
    No opportunities for career development
    Business operates in survival mode, rather than innovative mode
    No training provided to US employees

    Advice to Management

    Put forth sincere effort in long term strategic planning and short term planning
    Use common sense and facts and figures when making business decisions
    Mentor and train your staff


  2. Helpful (4)

    "Experian employees tend to go nowhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Allen, TX
    Current Employee - Anonymous Employee in Allen, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    You can learn much about credit and credit reports
    Good experience for that better job down the road
    Reasonable benefits

    Cons

    Little chance for advancement
    Dealing with micromanagement
    Management's constant emphasis on the negative and nitpickey attitudes towards accomplishments
    Lack of respect from Management
    Not being kept well-informed

    Advice to Management

    Value your employees and try not to layoff so many of those with skill and experience. Sometimes you have to pay a little more to keep a good staff in place. Also, quit going on about how wonderful the replacements in Chile are. It's hard enough to watch your coworkers lose their jobs and wonder when you might be next without having to listen to the praises of those who are taking over particularly when their output doesn't begin to match up.

  3. Helpful (2)

    "Used to be a good place to work - Incompetent Senior Management now."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Engineer in Allen, TX
    Former Employee - Systems Engineer in Allen, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Used to be a decent place to work but in the last several years they have been cutting costs by offshoring and such. Oddly enough, executive compensation continues to rise while all other areas of the business are cuttting costs.

    Cons

    Your job is never safe from being offshored (unless you are senior management).
    Competence is not recognized or rewarded.
    Management is completely clueless.
    Technology is outdated and poorly managed.

    Advice to Management

    Quit offshoring jobs. Most of the technical people I know that are still at Experian are looking to jump ship as soon as they can find a job elsewhere.


  4. Helpful (1)

    "Great place to work if your a pet of management or like 70's or late 80's technology and environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Developer and Supervisor in Schaumburg, IL
    Current Employee - IT Developer and Supervisor in Schaumburg, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    there are none at the moment - continued cuts and layoffs in Marketing division, senior and midlevel managment only interested in protecting themselves and their pets. some IT managment from manager level to director level has never written a line of code in their life! there because either they are pets of sr management or dont pose a threat. if you enjoy working with front line managers who always work from home, or sr management who are proud they never advanced their education past a high school diploma, the place for you.

    Cons

    outdated IT infrastructure which a group of IT staff that still live in the IBM 370 world - a PMO office that frowns on PMP certification or PMBOK practices, would not know Waterfall from Agile practices if you explained it too them. a QA group who has no idea testing plans, tools, or metric comparisons. great place to work if like being overworked because your capable at your job while your cube mate surfs the web all day - like living under threats daily by management, see capable people let go while while dating partners and roomates stay, they place for you

    Advice to Management

    clean out the ranks in a business like manner - 90% of your IT people are useless, expeically in Lincoln and Schaumburg - remove those who have sat on their rumps and done nothing - those with only GED's and no certifications since they started - enforce your no or zero drug tolerance policy - get out of the offices and see what the issues are and who is a true performer, stop listening to the crap front line and mid level management is feeding you protect themselves and their pets.


  5. Helpful (2)

    "Terrible employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Marketing Manager in Schaumburg, IL
    Former Employee - Senior Marketing Manager in Schaumburg, IL
    Doesn't Recommend
    No opinion of CEO

    Pros

    Good pay and benefits but no loyalty, doesn't matter how hard you work or how smart you are. They manage budgets by reducing headcount. They were ok on letting you work from home at times which is a nice option.

    Cons

    Poor executive management, resourse cuts used to manage their budget. Hired and fired entire teams in 6 - 8 month period. Executives who aren't well-rounded enough to be in their positions.

    Advice to Management

    Develop a plan, a realistic one and stick to it. Resource cuts aren't always the answer.


  6. Helpful (1)

    "Great Resume Builder but then move on"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Schaumburg, IL
    Former Employee - Account Executive in Schaumburg, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great Health Care and Benefits

    Cons

    Management are antiquated and have poor leadership skills

    Advice to Management

    Treat your employees with more respect, listen to feedback, and do something about employee morale.


  7. Helpful (1)

    "Think twice before working here...."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Schaumburg, IL
    Current Employee - Anonymous Employee in Schaumburg, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Generous vacation and work life balance.
    Open work space.
    Continuously changing.

    Cons

    Experian loves having middle management who do nothing and who treat their employees as children. You will a high turn over due to employees quitting Experian. Management does not encourage a positive work environment, nor do they understand the employees are the backbone of the company. The pay is well below industry standards, if it wasn't for the vacation package I don't think anybody would stay. Raises are pretty much non existent even as a top employee, management will try their best to justify why they gave you pennies on the dollar. As for professional growth, one word of advice- RUN! Experian has been consistently cutting jobs, outsourcing and placing hiring freezes. Most managers do not want to mentor, provide feedback and avoid firing low performing employees. Overall, AVOID this place and seek out a company who encourages professional growth with fair pay and fair practices.

    Advice to Management

    Cut out middle management, they are of no use and do not benefit the department. Yes, when employees call their executive management with concerns please listen. Pay the employees what they are worth or they will just keep going to the competition. Improve and invest in your technology as well.

  8. Helpful (2)

    "Like working in a sweat shop."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Schaumburg, IL
    Former Employee - Anonymous Employee in Schaumburg, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great technical people to work with mostly on the same tier. Casual dress code.

    Cons

    Sweat shop, unappreciated and between senior management and very upper management, they will attempt to squeeze every drop of blood they can from their regular employees and are definitely taking advantage of their employees in the poor economy.

    They used to allow employees to work from home, now they are no longer allowed to do so. However after putting in a full day’s work at the office, they put pressure on the poor employees to continue working from home to complete what they couldn’t at the office. This is as a result of a reduced work force. They have no regard for anyone's personal and family life.

    The company constantly lies to their employees - a few months ago it was stated there will be no more layoffs as there's lots of work and not many left to get the job done. On 11/10/11, they laid off 10 (+5 from other locations) employees and the remaining "fortunate" are now left to do even more work. They are so afraid of compromising their jobs, they wouldn't even consider calling the whistle blower hotline about being treated unfairly. In the company's eyes, they are lucky to have a job.

    An employee recently gave their 2 weeks notice w/o having another job lined up, they had enough of the unfair treatment. The company even said they would give that employee more time off and the response was it didn't matter how much time off they received, it was a moot issue as they wouldn't get to use the time off anyways as the company still expected them to work on their days' off.

    Another example, Iron Mountain in Addison was too close to do business with but they have 2 major data centers in TX, one in Allen and the other in McKinney. Schaumburg used to be a data center until upper management's "smart decisions" deemed it better to have 2 centers in TX.

    Not sure how this works but they have sensitive data of US citizens but they have off shored work to their "Experian" locations outside the US. I don't know if this data is stored there and/or worked on there but that might be a possibility.

    Technical people are now expected to work in the office, at home and on holidays and do what it takes to get the job done and the deadlines completed. The good news is, congrats - you get to keep your job.

    There is a lot of favoritism there too promotions aren’t mostly given based on merit but on who knows who.

    They react to security issues instead of being proactive and they use the excuse there's not enough money in the budget to implement the necessary security measures, of course they have to pay off their CEO's VP's and share holders; that's of ultimate importance.

    It was a great company to work for when the previous president owned and ran the company. Under his command, everyone got the feeling the company cared about its employees. Now that corporate has come in, it feels like a sweat shop and you get the feeling they are trying to squeeze every last drop of blood they can get out of you and absolutely no loyalty to their regular work force.

    Advice to Management

    This is completely useless as they have already had numerous town hall meetings, hands on meetings, one on one meetings et al. and it makes no difference. It appears it goes in one ear and out the other. It's all a knee jerk reaction as they say you spoke and we listened. That's right, they listened and that's all there was to that. Unfortunately, they won't learn until the current employees band together and call the whistle blower hotline and let them know how they feel. At the moment, they are very worried about keep their jobs.


  9. Helpful (3)

    "Right down the tubes."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Services in Schaumburg, IL
    Current Employee - Marketing Services in Schaumburg, IL
    Doesn't Recommend
    No opinion of CEO

    Pros

    Bonuses are above average when achieved. The people at the team level are very pleasant to work with and friendly.

    Cons

    Work life balance is now a thing of the past. Many layoffs of dedicated long time employees. New SVP has no clue how to manage people and should return to sales. Constant reorganizing has lead to no faith in senior leadership. Support team is very unapproachable. New office design is one giant display case. Employees are in constant fear of losing their job.

    Advice to Management

    Take more pride in your employees and stand up for them. Have more visibility to what they are doing and stay engaged.


  10. Helpful (2)

    "A Gauntlet with no prize at the end"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - PMO in Costa Mesa, CA
    Former Employee - PMO in Costa Mesa, CA
    Doesn't Recommend

    Pros

    Microsoft Shop, web technology generates 100% revenue so it is important. However, the technical people that deliver the technology are not treated well.

    Cons

    Poor IT Management with poor ethics. Marketing and product 'managers' are underqualified


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