Experian Reviews | Glassdoor

Experian Reviews

Updated August 18, 2017
148 reviews

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4.0
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Craig Boundy
23 Ratings

148 Employee Reviews

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  1. Helpful (1)

    "Global growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Costa Mesa, CA
    Current Employee - Director in Costa Mesa, CA
    Recommends
    Approves of CEO

    Pros

    Growth potential of the business globally. Most recent acquistions have been good fits with the overall businesses we are in. Excellent overall culture, lots of people that have left for greener pastures end up returning because of the culture. 5 years in a row of bonus payouts. Competitive pay and benefits.

    Cons

    Inability to integrate acqusitions effectively. Lack of acknowledgment for job well done by non sales management staff. Because there has been so much growth so fast it is sometimes confusing how to get things done and it has become more beaureacratic as a result.

    Advice to Management

    Better recognition of all staff, not just sales, and include middle management. Very senior managemtn needs to be more visible to the randk and file, they are never really seen.


  2. Helpful (1)

    ""A strong business strategy that could improve with better investment in high-potential employees""

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Consultant in Santa Monica, CA
    Former Employee - Business Consultant in Santa Monica, CA
    Recommends
    Approves of CEO

    Pros

    Experian's senior leadership if very strategic and future-focused. They look far down the road in order to put business strategies in place today that will help keep the company profitable in lean times.

    Cons

    Depending upon your position, opportunities for career and professional growth can be somewhat limited. There is not as much focus on developing existing employees with good potential as there is on recruiting from outside for a desired skilll set.

    Advice to Management

    Invest more in those existing Experian employees with great potential to take future leadership roles. Try a mentoring program or department rotation program for those employees recognized to have potential to lead the company so that you can continue to position Experian for the future.

  3. "Good place to work and should get even better"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Costa Mesa, CA
    Current Employee - Project Manager in Costa Mesa, CA
    Recommends
    Approves of CEO

    Pros

    The company is large and becoming more global and I see more opportunities opening up in the next 5 years. There are some new leaders that have solid plans to grow the company and its people.

    Cons

    They tend to be bottom-line focused rather than employee focused but I think that balance is in the process of changing. There has not been enough effort made to differential the high performing employees from the average or below average performers and to compensate them accordingly.

    Advice to Management

    If you want to retain your best people, you need to help them and give them career support. You also need to have a policy of promoting from within. You need to train or get rid of the small but visible group of people who are underperformers and make work more difficult for the majority of hard-working people.


  4. Helpful (1)

    "A lot of potential just needs some more time."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Costa Mesa, CA
    Current Employee - Director in Costa Mesa, CA
    Recommends
    Approves of CEO

    Pros

    Global company with many acquisitions over the past few years that open up other career choices. Potential to become a worldclass company given the data assets and analytical capabilities. Understands the need to expand into emerging markets as traditional revenue streams level off in mature markets. Many offices geographically to work from, flexible tele-commuting options. Few competitors could match what Experian has to the potential offer.

    Cons

    Internal battles that take focus off the competition. Lack of investing in new product development and radical R&D that could help enter new markets and revenue streams. Some system limitations.

    Advice to Management

    Continue to invest in upgrading talent, retaining the best people, promoting internally, and invest in new product development that will help Experian be less tied to the banking industry.


  5. "no shortage of opportunities to improve the company processes and technology efforts... political organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Architect in Dallas, TX
    Current Employee - Architect in Dallas, TX
    Recommends
    Approves of CEO

    Pros

    name recognition of the company brand, opportunity for technical skills, ability to impact the company's bottom line due to technical decisions made

    Cons

    entrenched management and bureaucracy... very limited experience in tehcniques or other ways of doing things outside of Experian due to general lengevity of work history of many employees... 10-20 years with Experian is not uncommon, but from a technical perspective, there is a lack of exposure to alternative ideas about systems architecture and other ways of doing things vs the "traditional way"

    Advice to Management

    Innovation is not encouraged... at least not by the mid-level management. There is almost a fear of being called to account by middle-management for past expensive decisions


  6. "Supportive place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Specialist Senior in Costa Mesa, CA
    Current Employee - Data Specialist Senior in Costa Mesa, CA
    Recommends
    Approves of CEO

    Pros

    Variety of position. Liked the fact that I was involved with all aspects of credit reporting new clients and ongoing...it was a busy place to work . Loved the tech dept employees that were hired. In leaving the company, I found tech depts to be a little less motivated than the group at Experian...

    Cons

    Don't like the way people were notified about layoffs. Some via phone call. Survived 4 layoffs, but finally left the company for a change...Found it to be a little difficult to moe to other departments from the position I was at.

    Advice to Management

    Be more aware of what's going on in departments.


  7. Helpful (1)

    "Experian - A good place to work with a few downsides."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    This is a friendly company that offers several areas for advancement. There are bonuses provided to employees at the end of each fiscal year, dependent upon meeting company revenue goals. Management is approachable and open to suggestions. They encourage team work and collaboration. There are opportunities to take seminar type courses related to the industry, which help to develop employee skills. The company offers good health benefits which include vision, dental and medical. In addition, the company offers tuition assistance for college that is helpful for employees interested in improving upon their skills and knowledge. For the most part, this has been a great place to work.

    Cons

    In the past 2 years, the company has gone through a series of changes related to the struggling economy. This has included a large number of layoffs, which unfortunately have created a sense of discomfort in the day to day working environment. Outsourcing has become a major focus, as the company attempts to cut overhead costs. Unfortunately FY09 appears to be the first year in a while that employees will not be receiving bonuses. Recently the company also had to discontinue their 401K matching. However again, this is an effort to continue being successful in a struggling economy. I think this will change in the next 1-2 years.

    Advice to Management

    Advice I would give to Senior Management would be to regain the employee focus. With that numerous changes the company has gone through recently, employees are beginning to feel as though they are not valued by Experian as they once were. Find additional alternatives to laying off employees while utilizing other cost saving measures. Reevaluate the big trips provided to members of the Sales Force for reaching revenue goals. There are numerous other departments in which employees work hard to reach goals, however are not recognized in such elaborate manners. Times are tough right now but don't forget that all of the company's employees are working harder than ever and should be recognized for this.

  8. "Excellent Company, Stable with Average Compensation"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Schaumburg, IL
    Current Employee - Anonymous Employee in Schaumburg, IL
    Recommends
    Approves of CEO

    Pros

    Stability, fair pay and benefits, entrenched proceedures, excellent senior management, focused business goals, profitable even in the worst recessions, casual dress code for our office. Telecommuting for some jobs available.

    Cons

    Bloated and inefficient procurement of needed business items, slow to change and adapt - unless it is to save money. Desire of management to offer only average wages and benefits instead of focusing on being the best and attracting the best. Have even reduced benefits to maintain middle of the pack ranking.

    Advice to Management

    Fewer offices and more telecommuting. Make the pay and benefit stucture equal to the best in class and you will attract and retain the best in class.


  9. "Administrative Professional at Experian"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Assistant in Costa Mesa, CA
    Former Employee - Executive Assistant in Costa Mesa, CA
    No opinion of CEO

    Pros

    Large company with good benefits. Good career growth potential if you are working for one of the profitable and growing business units such as Consumer Direct or the digital marketing space; be prepared to put in many, many hours.

    Cons

    Senior leadership spend a great deal of time and energy focused on pleasing the analysts from quarter to quarter. Marketing Services has experienced numerous layoffs which makes for a distrustful environment from an employee perspective. Senior leaders tend to treat employees like a disposable commodity while retaining their own executive perks such as first class air travel, company cars, bonuses and stock options.

    Advice to Management

    This year the 401 K match will be suspended for employees. What have you given up?


  10. "Experian"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Schaumburg, IL
    Current Employee - Product Manager in Schaumburg, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Freedom to do you job as you see fit, apply creative thinking, etc.

    Cons

    Managed more as a balance sheet than a business with exciting value to provide our clients.

    Advice to Management

    Used executives who are seasoned in the area they manage, deliver and support a strategic vision, develop executives internally and take advantage of their experience.


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