Experian Reviews | Glassdoor

Experian Reviews

Updated December 15, 2017
850 reviews

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3.6
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Craig Boundy
82 Ratings

850 Employee Reviews

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Pros
  • Mature working environment with an excellent focus on work life balance (in 113 reviews)

  • everyone has a laptop and can work from home as needed (in 35 reviews)

Cons
More Pros and Cons

  1. "Great company and people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Developer in Costa Mesa, CA
    Former Employee - Senior Software Developer in Costa Mesa, CA
    Recommends

    I worked at Experian full-time (More than 8 years)

    Pros

    People, technology used and company culture.

    Cons

    Project timelines were aggressive for what was needed to be delivered.


  2. "Great Place to Work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Development Engineer
    Current Employee - Senior Software Development Engineer
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Experian full-time (More than 3 years)

    Pros

    Great company culture. Everyone is very nice and professional. Great team work with high productivity.

    Cons

    No anything to report yet.

  3. "Growth Channel Inside Sales Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Schaumburg, IL
    Former Employee - Anonymous Employee in Schaumburg, IL
    Recommends

    I worked at Experian (More than a year)

    Pros

    Perfect role for recent college grads, or someone looking to get their foot in the door in the Financial Services Industry. As an Account Manager, you'll have an existing book of business consisting of Banks, Credit Unions, Property Managers, Medical Offices, Universities, etc... The majority of your clients will only be utilizing credit reports, so it will be your job to grow your territory by identifying cross-sell opportunities pertaining to marketing, portfolio management, collections, and fraud/authentication.

    If you're new to financial services this will be an excellent role to learn more about the credit bureau industry. You'll also have the opportunity to learn about various industries because your clients will be diversified across multiple verticals.

    Most Account Managers stay in their role for at least a year before moving to different business units or being promoted to an Account Executive.

    Cons

    The sales organization is divided into 3 channels: Strat, Preferred, and the Growth Channel. If you're an individual contributor (AE), your best performing clients will be plucked by the field (Strat and preferred) while you'll be passed their clients that have decreased their annual spend.

    Advice to Management

    Come up with metrics that are relevant for each team. Farmers should not have the same expectations for dials/talk-time as business development. If you have 50-70 clients and are expected to make 30 dials with two hours of talk time, people are going to cheat the system.


  4. "Data Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Experian full-time (More than a year)

    Pros

    This company has a very friendly working environment

    Cons

    I don't see any serious cons regarding this company


  5. "Excellent Company to work for"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Experian full-time (More than 10 years)

    Pros

    Great Benefits including working virtual

    Cons

    Needs to look at ways to streamline and minimize on the "red tape"


  6. "Avoid if Possible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Database Administrator
    Current Employee - Database Administrator
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Experian full-time (More than 5 years)

    Pros

    The environment at Experian has really put a dent in my overall moral. So it is difficult for me to see the good in this company. However, I can say that one of the things that I truly enjoy about working with Experian are my coworkers. There are some really good people at Experian. But that is about it.

    Cons

    The biggest issue that I have with Experian is the lack of work life balance. But, this kind of makes sense because a lot of the managers tend to practice micromanagement. Another issue that I have is that the workload is astronomical. This is not a bad thing, but leadership seems to focus more on punishing for not completing without trying to find a better way to manage.

    Advice to Management

    I would suggest looking at the leadership of other companies that have been successful, like Nordstrom. Nordstrom has little turnover and very happy employees.


  7. Helpful (2)

    "Disgraceful Company w/ Horrific Work Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Manager - Targeting in Schaumburg, IL
    Former Employee - Financial Manager - Targeting in Schaumburg, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Experian full-time (More than a year)

    Pros

    Only pro I can think of pertains to the benefits which are reasonable for a company of this size.

    Cons

    The company, more specifically Targeting has high employee turn-over due to the toxic environment created by financial leaders. For example, I have a religious obligation on Friday’s and on more than one occasion, I was reminded that it is inappropriate to engage in religious prayer during company hours. In addition, the company offers no flexibility – you are expected to be at work by 8:00 AM and cannot leave until 6:00 PM. The hours matter more than productivity and quality of work delivered. Targeting senior financial leadership also makes inappropriate remarks and considers themselves superior to others. The functional teams do not function as a collective unit. Therefore, many obstacles need to be overcome in order to complete an objective. These are some of the reasons why high performing employees, including myself are exiting the organization.

    Advice to Management

    Replace the financial leadership for Targeting.

  8. "Good place to work"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian full-time

    Pros

    Tons of really smart people. Great mix of newer staff and tenured folks with a lot of knowledge. Good opportunities for growth.

    Cons

    Compliance laden nature of this type of business, contributed to long product launch schedules. It takes awhile to get anything done.

    Advice to Management

    Continue to hire the best and brightest. Figure out a way to deliver new products to market faster.


  9. "Senior Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian full-time

    Pros

    Good company to work for. Flexible.

    Cons

    Technology stack need to be upgraded

    Advice to Management

    Need to upgrade technology stack - Need to invest in employee career growth


  10. "Intern"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good working environment. People are very nice.

    Cons

    I didn't get much work during my internship


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