Experian Reviews | Glassdoor

Experian Reviews

Updated September 19, 2017
175 reviews

Filter

Filter

US - All Cities

2.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Craig Boundy
8 Ratings

175 Employee Reviews

Sort: PopularRatingDate

Pros
  • It has a lot of benefits for their employees and its always taking care of people giving relevance to the work/life balance (in 108 reviews)

  • everyone has a laptop and can work from home as needed (in 35 reviews)

Cons
More Pros and Cons

  1. Helpful (2)

    "They're not the worst employer I worked for buuuut..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Costa Mesa, CA
    Current Employee - Director in Costa Mesa, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Experian (More than 5 years)

    Pros

    I can say that I worked with a lot of smart people who took their jobs and their duty seriously. There's no lack of passion for the customer and balancing "do the right thing for the customer" with operating safely within the regulatory requirements. As consumer I feel very confident that Experian is safeguarding my personal information and they have good procedures in place to run a stable data warehousing operation.

    Cons

    Experian can't get anything done, I still scratch my head wondering how they consider themselves "innovative" - completely ineffective at executing with any sense of urgency. Lots of issues with architecture - something breaks on one product that takes down four other seemingly unrelated products with it. There's a constant sense of frenetic chaos - methodical, thoughtful planning & execution is completely lacking at execution (part of the reason why nothing ever gets done).

    Above all that, my lasting impression is that Experian does a really good job at hiring the wrong people for the role, keeping around bad apples FAR too long and promoting people who are clearly unfit for their current (let alone new) role. It's completely demoralizing and demotivating.

    Advice to Management

    Stop asking employees for feedback on surveys but not actually take action as a result of it - you're wasting everyone's time. There's a lot of fear in the organization to come forward about problem managers - look into the MCE org. Then again you probably won't find anything you don't already know, you've just chosen not to act on it and that's a disservice to your employees, customers and the Company.


  2. Helpful (1)

    "Restoration Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Care Specialist in Austin, TX
    Current Employee - Senior Customer Care Specialist in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Experian full-time (More than 5 years)

    Pros

    Understanding of work and life importance.

    Cons

    Difficult to get promoted or move ahead. Promotions are difficult to come by and although you may have the knowledge and skills they promote other but expect you to train and do those they promoted work.

    Advice to Management

    Communication is Key

  3. Helpful (1)

    "Beware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Allen, TX
    Current Employee - Anonymous Employee in Allen, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Experian full-time (Less than a year)

    Pros

    Work environment is comfortable. Food court is really good. Benefits are good.

    Cons

    The vast majority positions at experian are highly stressful. Management seems to change every couple years causing major disconnect and attrition. Advancement opportunities and training are very hard to come by. Promotions and a high raise reward for high achievements are almost non existent.

    Advice to Management

    Take a look at all the attrition/high turn over rate for once.


  4. "Training Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Experian full-time

    Pros

    Very good benefits,with matching contributions to 401k without any waiting period to vest. Had onsite company gym with trainers as part of health weight loss program

    Cons

    Upper manager were not very engaged and willing to accept new training and motivational ideas in rewarding people who wanted to do better than average

    Advice to Management

    Be more open to new ideas and get rid of old guard who protect their positions and fire any one who stands or threatens them


  5. "Sr. Admin"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Administrator in Costa Mesa, CA
    Former Employee - Senior Administrator in Costa Mesa, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Experian full-time (More than 10 years)

    Pros

    Benefits are fair, co-workers generally nice

    Cons

    Highly political, tended to favor some in cliques. Changing priorities without ample time to adjust, in some cases without notification. Sometimes promotes incompetent Managers, overlooks hard working rank and file employees.

    Advice to Management

    Listen to the people in the trenches they truly have the ear of the Customers. Reward hard workers, based on your own Metrics, instead of buying into do nothing mid level Mangers/sycophants and their BS. Hopefully new management will correct the culture, and focus long term instead of short sighted Quarterly numbers. Good luck, you'll need it!


  6. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Experian full-time

    Pros

    Big company with job security

    Cons

    Turning into a call center and will be a revolving door.

    Advice to Management

    Give leads to more than just your top people and help the entire team


  7. "Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Allen, TX
    Current Employee - Anonymous Employee in Allen, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Experian full-time (More than a year)

    Pros

    Can get away with doing as little as possible if you're smart about it, not much else

    Cons

    No raise, no advancement, terrible managers, old business model

    Advice to Management

    Pay better, train better, don't micro-manage, cut out the OT

  8. Helpful (5)

    "Used to be a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Experian full-time (More than 8 years)

    Pros

    Decent salary, good benefits. Used to have the smartest and hardest employees in the the industry.

    Cons

    - Demoralized tech staff
    - If you are not in the inner circle you have zero career progression
    - Managers move up by running smear campaigns against others
    - Managers will straight up lie to CYA
    - New motto is "We fix problems by reorganization"

    Advice to Management

    For top level management don't accept information at face value ask for proof. Your management and their inner circle is playing the perception game.


  9. Helpful (10)

    "Company is failing apart"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Experian full-time (More than a year)

    Pros

    Competitive salary, good 401k matching, moderate paid vacation

    Cons

    Lack of vision, direction, policy from upper management. Too much politics, massive layoff, which created a depressed working environment.

    Advice to Management

    The ship is sinking. Need to get rid of the COO, or sell the company.


  10. Helpful (4)

    "Full time former employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Experian full-time

    Pros

    Growth opportunities afforded to those included in the inner circle. Good benefits and flexibility.

    Cons

    Atmosphere is representative of a Fraternity/Sorority culture. Extremely disheartening at times. Management lacked leadership integrity.

    Advice to Management

    N/A


Showing 175 of 1,347 reviews
Reset Filters