Experian Reviews | Glassdoor

Experian Reviews

Updated October 26, 2017
210 reviews

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3.0
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Craig Boundy
9 Ratings

210 Employee Reviews

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Pros
  • Mature working environment with an excellent focus on work life balance (in 112 reviews)

  • everyone has a laptop and can work from home as needed (in 35 reviews)

Cons
More Pros and Cons

  1. "developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian full-time

    Pros

    Dependent on team , but great, fun, and hardworking people

    Cons

    politics and lack of technical accountability


  2. "Overall a pretty good employer"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian full-time (More than 3 years)

    Pros

    Dynamic industry, some best-in-class solutions, market-level pay and benefits, trying to update culture

    Cons

    Mixed B2B/B2C allegiances, history of layoffs

  3. "Great Company to Work For (so long as you’re not a contractor)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Developer Analyst in Costa Mesa, CA
    Former Contractor - Developer Analyst in Costa Mesa, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Experian as a contractor (Less than a year)

    Pros

    People are nice, covered parking, onsite cafeteria, free fruit in break rooms on Tuesday mornings, free granola bars in break rooms on Thursday afternoons, Experian is a large well-recognized company with a unique market niche (I.e. nobody else does what they do).

    Cons

    Contractors treated like 2nd class citizens with frequent reminders that you’re “just a contractor”:
    - Employees allowed to telecommute twice a week....but not you since you’re “just a contractor”
    - Employees allowed to telecommute on days of inclement weather.... but not you since you’re “just a contractor”
    - Employees allowed to leave 2 hours early the days before Thanksgiving, Christmas, and New Year’s Day.... but not you since you’re “just a contractor”

    Advice to Management

    - Extend telecommute privileges to contractors, especially during inclement weather. Contractors’ commutes are adversely affected by heavy rain, too.
    - Stop reminding contractors that they are “just contractors”. It’s degrading, demoralizing, and a form of harassment.


  4. "Overall great people that work there not a good paying company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Audit Associate in Allen, TX
    Former Employee - Audit Associate in Allen, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Experian full-time (More than 5 years)

    Pros

    Growing Company, Great people that work there

    Cons

    Pay is below industry standard ,too many politics when it comes to growing within the company, Poor management and communication, micromanagement and too many changes to adapt too. Turnover rate is high

    Advice to Management

    I would recommend hiring more professional and seasoned management for the overall teams and communicate better with staff.

    Experian Response

    Oct 18, 2017 – Regional Head of Internal Audit - North America

    Thank you for the comments and feedback. We also believe that we have great employees that help Experian grow and be better every day. As we adapt for growth in a fast-moving industry, sometimes we... More


  5. "QA Engineering at Experian"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software QA Engineer in San Jose, CA
    Former Employee - Senior Software QA Engineer in San Jose, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Experian full-time (More than 5 years)

    Pros

    - Get to work with top notch engineers on a fast changing product
    - Agile work environment, where scrum feedback is quickly incorporated into the scrum cycle
    - Great location in SJ - close to many stores and resturants
    - Weekly catered lunches
    - Many company outings that are great for team building

    Cons

    - Too many corporate wide meetings that are not relevant to your job and tend to waist time
    - Review process with direct managers ramps up closer to review time, so you end up missing accomplishments that were done earlier.
    - Hand offs from Engineering to Support/IT are not followed, resulting in time wasted documenting upgrade paths that are not followed.

    Advice to Management

    - Limit/reduce corporate wide meetings that are not relevant to your job
    - Incorporate review writing/feedback on a more regular basis, not just around review date due time.

    Experian Response

    Oct 23, 2017 – HR Business Partner Global Decision Analytics

    Thank you for taking the time to post a review. We appreciate the thoughtful comments and are glad that you enjoyed much of the work environment in the San Jose office. We have made many strides to... More


  6. "Overall a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Experian full-time

    Pros

    Good work culture. Great people. Good benefits

    Cons

    Low pay for the level of work. Slow to promote. some senior people in high positions that shouldn't be.

    Advice to Management

    promote those who deserve it


  7. "Great Benefits, Below Average Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Van Buren, AR
    Former Employee - Customer Service Agent in Van Buren, AR
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Experian full-time (More than a year)

    Pros

    Great Benefits (401 K, Insurance), great training to be effective at the job, updates on software and technology to make the job easier, flexible scheduling for seniors and employees in college

    Cons

    Below Average pay, Random Lay offs, low opportunity for advancement, high call volume, supervisors are constantly in meetings instead of being on the call floor.

    Advice to Management

    Raise the minimum wage for customer service employees to $12.00 per hour and raise the minimum wage for employees with college degrees $15.00 as an incentive. Employees who have their degree worked really hard to get it and spent a lot of time and effort. The amount of work customer service agents perform is worth a higher salary especially with the the constant changes.

  8. Helpful (1)

    "Love this industry, wish I loved my job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales
    Current Employee - Sales

    I have been working at Experian full-time (More than 8 years)

    Pros

    professional and very smart people, high integrity, great benefits

    Cons

    frequent management turnover, inconsistent support to do my job, team building and professional development opportunities has taken a backseat in recent years


  9. "Job Security"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian full-time

    Pros

    Good workplace most of the time.

    Cons

    Be wary of your job being moved to Texas or offshored! No security.


  10. "Corporate IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Architect in Allen, TX
    Current Employee - Network Architect in Allen, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Experian full-time (Less than a year)

    Pros

    Good benefits; supportive & knowledgeable co-workers; considerate & supportive of family life; skill enhancement training opportunities encouraged..

    Cons

    Non-integration of acquisitions forces deviation in infrastructure design standards; IT budget is tight causing delays to refresh, yet IT Sr management are pushed to keep technology current.

    Advice to Management

    Enterprise architecture should listen to infrastructure operations, not just business acquisition devops.


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