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Experian Reviews

Updated January 11, 2018
95 reviews

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95 Employee Reviews

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  1. Helpful (1)

    "Facility manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Facilities Operations Manager in Springfield Gardens, NY
    Current Employee - Facilities Operations Manager in Springfield Gardens, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Experian (More than 8 years)

    Pros

    global corp.good benifits and culture

    Cons

    too many hours and not enough staff

    Advice to Management

    good


  2. Helpful (4)

    "Massive Waste of Time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technology Architect in Riverside, CA
    Former Employee - Technology Architect in Riverside, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Experian (More than 5 years)

    Pros

    Experian is exactly like Blockbuster, before the fall--Arrogant, aloof, and underestimates the rate of technological change. There is no value for innovation. There is no respect for people. This was evident in my 2 week tenure. My first 3 days, I did not have a computer--and was expected to know what was being emailed to me by HR as if I did. Your employee orientation lasts long enough to take you to the security guard to get your badge, and then good luck...go got work. Nobody talks to you. Nothing like driving into work and sitting in traffic an hour to sit in a cube in a fairly trafficked area, and nobody even says hello. Ice cold, if you are a people person, this place will make you angry. I don't think anyone knew I had kids, taught at the University, and did not care to ask. Never seen a place like this. Don't waste your time on the interview process, this is not a good place to work, no matter how many awards they buy.

    Cons

    This is not a technology company, so if you are a geek. Go somewhere else--they dont like geeks! The PC I finally got, could barely run the security compliance software. I did not even have Visio for diagrams. There is no trust at all, and no assumption of professional competency. Pretty much all web sites are blocked. Try writing code with Notepad, I swear they just wanted to frustrate me. Forget about Eclipse, Atom, Cloud9 -- you are screwed! Lets say you install a Linux Shell and wget an editor...busted. You cant even install personal productivity software on your work computer. Think for second, why does a place so anal about security run windows? Makes no sense at all...how much malware/rats/viruses have been dropped on Ubuntu or Open Office? Don't walk away from your desk to go workout--forget about work life balance--that is corporate BS too. When I came back, I had a Kensington Lock on my computer and chair--how humiliating. Here is the rub, I was not given a Kensington Lock, and when this incident occurred, short of it being a good laugh on me. I never got one for my computer, so what was the point, short of humiliation.

    Advice to Management

    Trust your people and treat them like they have a brain, or give them a severance and send them home. Make the office a civilized place. Fire the managers that hide in their office. Stop the fruit bowl Tuesdays and use the money to buy modern computers. Higher HR staff that understand the value of employee retention. First impressions matter, orientation needs to be more than here is your security badge and good luck.

  3. Helpful (4)

    "Sadly their time is up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Director, Client Services in New York, NY
    Former Employee - Associate Director, Client Services in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Experian (Less than a year)

    Pros

    There aren't many anymore. The last of the great leaders left this summer and what's left is a menagerie of wannabe executives.

    Cons

    Too late to the technology party. They had an opportunity to integrate the assets of EMS but lacked the ambition not execute. The executives that had vision all left and so we're left with complacency, horrific (at best) HR and local and mid level leadership. Its sad to see what this company has become. Even Experian realized that EMS is a lost soul with no real future.

    Advice to Management

    Stop doing everything you are doing and not doing. Stick with a vision and execute. Let your HR and Sales leaders go. They are worthless- you've lost everyone that matters and retained the weakest of executives and mid level managers.


  4. Helpful (8)

    "Don't believe the reviews"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Used to be a great place to work, but sen leadership can no longer be trusted. Can you believe they asked people to post positive reviews here? There is no integrity left with the current leadership team. Leaders lie to people's faces. They protect their friends and let the good people go.

    Cons

    Not sure where to start. The platforms are a mess. Customers are furious and leaving in droves. Leadership doesn't care about the people or the company, only what benefits them personally.

    Advice to Management

    Sell to someone who will fix the platforms, value the employees, and restore some degree of integrity to this once great company.


  5. Helpful (3)

    "Dog and Pony Show"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Puyallup, WA
    Current Employee - Anonymous Employee in Puyallup, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Experian full-time (More than 5 years)

    Pros

    Salary is higher than the average, descent medical, 401k match is higher than average, HR is top notch

    Cons

    Management is typically promoted from within and have ZERO professional or managerial training so they are close minded, judgemental, insecure, bitter, and seem to hate their job. Experian acquired Passport so they growth was too fast for executive to conduct quality measurement and performance reviews. Staff is scattered and most staff members have more qualifications than their management. If a job says 50-70% travel they mean 100%, most managers want you to travel on your Sundays and don't care if it's a holiday.

    Advice to Management

    Take some training, relax and embrace the opportunity to learn and grow. Take care of your employees cause they make you look good.


  6. Helpful (5)

    "Look out, change is coming"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Experian (More than 8 years)

    Pros

    The company is made up of some very seasoned, knowledgeable people that care about Experian, its clients and consumers. They are dedicated and many have been at the company for decades. Their contributions have made the company what it is today.

    Cons

    A new President of the CIS division has joined the company. He tells the employees one thing and does another. It is clear that he has intentions that will adversely affect the current employee base.

    Advice to Management

    Value your employees, after all they are the reason why the company has been successful.


  7. Helpful (3)

    "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Allen, TX
    Former Employee - Customer Service Associate in Allen, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Experian full-time

    Pros

    The company name on resume

    Cons

    Lies about job position and details of work, initially stated customer service ended up being sales.

    Management was micro managing, supervisor would check personal trash bins to gather Intel against you.

    Manager was uninviting, intimidating and would yell across the room to get my attention. Very disrespectful.

    Call center supervisor was oblivious or simply complacent to mistreatment of call center agents.

    Even with excellent record of attendance, quality of service and exceeding quotas if 1 manager doesn't like you and cries to her supervisor it's over for you.

    Basic pay.

    Advice to Management

    Why not try getting managers that are genuine, honest and open minded to different cultures .

    Treat others with respect regardless of level or superiority.

    Have the decency to make people aware of high turn over rates therefore an understanding that at any moment to meet profit need people are let go on a constant basis for little to no reason.

  8. Helpful (4)

    "Terrible Company - Stay Away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Consultant in Costa Mesa, CA
    Former Employee - Technical Consultant in Costa Mesa, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Experian full-time (More than 10 years)

    Pros

    Really good relationships with peers. Most people, especially long-time employees, work really hard and care about results because they are self-motivated...not because of anything management does.

    Cons

    Just about everything! Poor planning. Cost cutting at the expense of quality. Offshoring of IT resources with no consideration of skill levels or experience. But in spite of the constant cost-cutting, many projects had $ millions thrown at them but were so poorly conceived and managed that they were never successfully implemented. Constant layoffs and everyone worried about layoffs. Too much of "who" you know and not "what" you know to get ahead.

    Advice to Management

    Worry less about the shareholders and short-term profit and more about the employees, morale, and long-term investments in technology infrastructure and projects that pay off in the long term. Respect the business and technical knowledge of the employees and include them in decision making.


  9. Helpful (3)

    "Marketing Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good email business. Potential for huge revenue.

    Cons

    You fired the NY team where all the knowledge was, there were a few idiots but overall it was head and shoulders above the LA office.

    Advice to Management

    The entire LA office is a bunch of incompetent idiots. Rehire the NY team and move
    DEV to NY. The application will turn around 100%. One guy there, actually knew what was wrong and it was documented but he took it when he left.....


  10. Helpful (5)

    "More Turnover Than a restaurant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Boston, MA
    Current Employee - Account Manager in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Experian full-time (More than a year)

    Pros

    - Can Make decent money as an inside sales rep or account manager
    - Solutions are pretty cool

    Cons

    - Experian Data Quality is the forgotten child of Experian -- other business units don't respect EDQ
    - Way too much turnover
    - No identity: startup or corporation?
    - Terrible leaders that are short sighted

    Advice to Management

    Fix the staffing issues. 100% turnover in 2 years. We get that management care about EBIT but sales doesn't get paid on EBIT. Find a common ground.


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