Experian Reviews | Glassdoor

Experian Reviews

Updated September 19, 2017
135 reviews

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135 Employee Reviews

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Pros
  • It has a lot of benefits for their employees and its always taking care of people giving relevance to the work/life balance (in 106 reviews)

  • everyone has a laptop and can work from home as needed (in 33 reviews)

Cons
More Pros and Cons

  1. Helpful (10)

    "SMH"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Experian (More than 5 years)

    Pros

    The people doing the actual work. They will bend over backwards to make sure their clients are happy.

    They are helpful, intelligent, hard working.

    Cons

    After the acquisition of CheetahMail, the onset of business politics took over. There have been several re-orgs and layoffs which killed morale. The best employees and talent have now left the company to become directors at their clients. It is unfortunate, because there was a time that this was one of the best places to work. Now, if you do 0 work, but spend your time buddying up with management you are guaranteed a nice position and pay. There are several people in management who are of no use, lack the merit, and definitely haven't put in the required work to be at senior leadership level.

    Advice to Management

    Instead of playing favorites, engage the employees who are actually doing the work. You will be surprised at the insight they have to make the business processes better. Get rid of the people sitting around and pretending to work.


  2. Helpful (2)

    "Okay for entry level positions"

    StarStarStarStarStar
    Current Employee - Associate Director, Client Services in New York, NY
    Current Employee - Associate Director, Client Services in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Experian full-time (More than 3 years)

    Pros

    The pros to this job, are your co-workers. Simply because the y understand the day to day and what you're going through.

    Cons

    Management seems to have no clear direction on where the company is headed. This increases the level of frustration in the workplace and pushes good employees to leave

  3. Helpful (4)

    "Customer Care Professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Plano, TX
    Current Employee - Anonymous Employee in Plano, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Experian (More than a year)

    Pros

    co-workers are all nice and friendly, you make long lasting friendships with a lot of the people who work there.

    Cons

    Management is rude and makes you feel like you're back in high school. If the managers sees that you don't like her she'll make you like her, by threatening your job.
    Constantly cleaning house.
    They prefer to let a great worker go than to get rid of the bad seeds.
    Recently gave bonuses to new hires and not veterans because they want everyone to be at the same pay rate, mean while veterans have been waiting for a year to receive a new raise.
    It took two years to get off of a "flex" schedule because they couldn't come up with a good enough system to accommodate everyone's schedule requests.


  4. Helpful (3)

    "Administrative Staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Assistant in New York, NY
    Former Employee - Executive Assistant in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    If you report to a C-level Mgmt...there are a lot of little perks

    Cons

    Stretched too thin...with no OT allowed

    Advice to Management

    Treat your support staff bette.r


  5. Helpful (4)

    "Not a good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in San Diego, CA
    Former Employee - Director in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Experian (Less than a year)

    Pros

    Company has great compensation and benefits

    Cons

    No work/life balance and there is way to many changes and company restructures

    Advice to Management

    Learn to value your employees more and try to keep them for long-term to give them the opportunity to make an impact.


  6. Helpful (3)

    "Experian"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CCP in Van Buren, AR
    Current Employee - CCP in Van Buren, AR
    Doesn't Recommend
    Neutral Outlook

    I have been working at Experian full-time

    Pros

    Great benefits health, dental, and vision under blue cross and blue shield. A clean environment. It can be stressful because it is an in kind call center and there are some customers that have billing issues.

    Cons

    Support staff can be hard to deal with most don't really have an idea what they should be doing. Upper management has almost no contact with everyday situations. The upper management has little to no contact with regular agents and even with an open door policy. You might as well walk your self out if you have an issues because no one is going to try and help you.

    Advice to Management

    N/A


  7. Helpful (4)

    "Political Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Experian full-time (More than 5 years)

    Pros

    Working with Experian was a great learning experience. You have the opportunity to get to know every side of the business and really get a chance to connect with wonderful and talented people. I had the opportunity to really learn about the credit industry even though my position was not in operations. It was a great place to get a foundation.

    Cons

    The last few years the company has really lost a lot in terms of its culture and engagement. Employees have been scared of losing their jobs and therefore a lot of talent left the organization. There also isn't very much room for growth. It is a very political environment where only the few get the opportunities to grow. It is sad to see the atmosphere change over the years, but am sure there is light at the end of the tunnel for those that stick through all these changes.

    Advice to Management

    Rebuild the culture and the rest will come.

  8. Helpful (3)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mechanicsburg, PA
    Former Employee - Anonymous Employee in Mechanicsburg, PA
    Disapproves of CEO

    I worked at Experian full-time (More than a year)

    Pros

    The robustness and freshness of data can prove advantageous at times. Smart people in charge of products.

    Cons

    Like all large organizations getting things done at times can get clunky. Exec leadership appears to be out of touch with the realities of the sales cycles within some of the sales verticals.

    The sword is sharp and comes fast.


  9. Helpful (3)

    "Experian Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Network Engineer in McKinney, TX
    Current Employee - Senior Network Engineer in McKinney, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Experian full-time (More than 10 years)

    Pros

    Remote work option available.
    Great work location.
    Good benefits (401k both normal and Roth options, good health coverage with HSA account option, access to Experian's credit monitoring, flexible time off, bonuses available yearly.)

    Cons

    No trust from upper management
    Poor work environment (small, crowded, and loud)
    Innovation from top down, rather than getting advice from the technical experts. Whatever the buzz word of the month is will be what they want to innovate on.
    Bonus structure for IT is based on outage minutes globally. Before initiating this, they had a year focused on dropping outage minutes as far as they could. Now they expect us to keep up those minutes without any downtime windows.
    No clear accountability or responsibility assigned to groups.
    Multiple town hall meetings and surveys performed to find out the issues within the company, but nothing ever done to fix them.

    Advice to Management

    Trust and focus on your people. Especially since IT is where your product resides. Without a good IT team that feels trusted and responsible for the IT performance as a whole no one will care and service will grow stagnant.


  10. Helpful (2)

    "Project Manager in Healthcare"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Nashville, TN
    Current Employee - Project Manager in Nashville, TN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Experian full-time (More than 3 years)

    Pros

    Solid vision and market position. Customer satisfaction is of primary importance. Some members of management are actively trying to improve processes and change the culture.

    Cons

    Work life balance. The only way anything gets done is if it is a fire. The deployment of resources within the company does not make sense.

    Advice to Management

    Stop paying lip service to work life balance and make it happen.


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