Experian Reviews | Glassdoor

Experian Reviews

Updated May 9, 2017
145 reviews

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145 Employee Reviews

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  1. Helpful (1)

    "Software Developer Senior"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Costa Mesa, CA
    Former Employee - Software Developer in Costa Mesa, CA

    I worked at Experian (More than 5 years)

    Pros

    Benefits. Nice office. Work from home policy.

    Cons

    Office politics. Software projects driven by marketing deadlines, opposed to project estimates.

    Advice to Management

    Make more of an effort to retain and value your good employees.


  2. Helpful (2)

    "Exceptionally large company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Operations Analyst in Franklin, TN
    Former Employee - Network Operations Analyst in Franklin, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Experian (More than 5 years)

    Pros

    Treat employees fair, specifically in reference to salary, bonus, benefits, and they are trying very hard to not micro manage.

    Cons

    At some point they still fall into the negative activities of large corporations. Such as micromanaging, treating everyone as expendable, playing favorites in management, etc... which in turn also takes most positive attention off of making the customer experience as top priority.

    Advice to Management

    Continue to promote the internal talent with the most intelligence of systems. Always keep customer experience as the number one goal.


  3. Helpful (1)

    "Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lewisville, TX
    Current Employee - Anonymous Employee in Lewisville, TX
    Doesn't Recommend
    Positive Outlook

    I have been working at Experian (More than a year)

    Pros

    Easy Work, work out center onsite, benefits

    Cons

    Money, no perks, favoritism, no freedom


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  5. Helpful (3)

    "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Manager in Schaumburg, IL
    Former Employee - Manager in Schaumburg, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Experian full-time (More than 3 years)

    Pros

    Good company, not great but good. Worked in the Schaumburg office and the people there are wonderful. Fun culture if your in the right area of the business.

    Cons

    Declining business, lots of downsizing, feels like a company that's on the downhill. Some employees have worked there their entire careers and that can create a stagnant environment.


  6. Helpful (3)

    "If it looks too good to be true it probably is."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Huntington Beach, CA
    Current Employee - Anonymous Employee in Huntington Beach, CA
    Doesn't Recommend

    I have been working at Experian full-time (More than 8 years)

    Pros

    They are not going anywhere, the company will be around for a long time.

    Cons

    Deceptive during interview process around compensation; below market compensation

    Advice to Management

    There is value in retaining employees.


  7. Helpful (8)

    "Great company but needs improvement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Recommends
    Positive Outlook

    I have been working at Experian full-time (More than 8 years)

    Pros

    Flexible schedule, free food, lots of job opportunities, great benefits, fun activities, nice coworkers, management understands that there needs to be life/work balance

    Cons

    It is very difficult to move up unless you are one of the favorites or friends with the big guys. There is too much uncertainty as to what is going to happen to the company.

    Advice to Management

    Be transparent, take care of your direct reports and make sure they are happy. Meet with your employees at least on a weekly basis, make an effort to acknowledge and praise those that work hard ans are doing a great job.


  8. "Customer Care Professional II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Professional II in Van Buren, AR
    Current Employee - Customer Care Professional II in Van Buren, AR
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Experian full-time

    Pros

    Company does a lot of cook outs, picnics, drawings for lots of things; friendly atmosphere. Options for benefits are very good; wonderful benefits. Pay raises are said to be few and far between, however;

    Cons

    Expected to sell even when candidates are told they are going to customer care; calls can be stressful and you don't get much time to take a breath if you need a few minutes; escalation calls are sometimes referred back to you, even if your call qualifies for escalations, though a lot of esc. agents are very good at helping you problem solve or tell you what can be done/coach you on the calls; info program for agents is not very user friendly/out of date.

    Advice to Management

    Agents should have more input into schedules; there is very little communication between supervisors or agents and department that does scheduling programs; there should be a little more support for agents where stress is concerned, especially in the first year; agents should also have more access to QA, perhaps a monthly basis meeting, especially where changes are concerned.


  9. "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Houston, TX
    Current Employee - Senior Manager in Houston, TX

    I have been working at Experian (Less than a year)

    Pros

    Great benefits. Good company culture

    Cons

    resources are limited to perform job


  10. "A good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Costa Mesa, CA
    Current Employee - Senior Director in Costa Mesa, CA
    Recommends
    Positive Outlook

    I have been working at Experian full-time

    Pros

    Big, global company. Interesting industry with lots of opportunity.

    Cons

    Too conservative, slow to decision making and short term focused.

    Advice to Management

    Get your head from the short term financials....and pick effective leaders...big opportunity in the senior leadership team....


  11. Helpful (5)

    "Experian"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Allen, TX
    Former Employee - Anonymous Employee in Allen, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Experian full-time (More than a year)

    Pros

    Experian is excellent at attracting the best people and your team mates will be among the best with whom you've ever worked. Management is very interested in employee feedback and following up on it.

    Cons

    Like most large companies today, there is too much emphasis on 'SMART' goals and almost 50% of work time is spent on pursuing these goals. And then the remaining 50% of the job must be pursued after hours or on weekends. In my group 70 hour weeks were the norm.

    The work experience and environment varies widely depending on the manager. This is the only place I ever worked where I had to get manager approval prior to scheduling an appointment with the doctor.

    Advice to Management

    Need to solicit employees' feedback on the performance of their upstream management.


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