Experian Reviews | Glassdoor

Experian Reviews

Updated November 15, 2017
94 reviews

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94 Employee Reviews

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Pros
  • Mature working environment with an excellent focus on work life balance (in 112 reviews)

  • everyone has a laptop and can work from home as needed (in 35 reviews)

Cons
More Pros and Cons

  1. Helpful (4)

    "Product Managment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Allen, TX
    Former Employee - Anonymous Employee in Allen, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Experian full-time (More than 10 years)

    Pros

    Large company, better benefits. Nice building environment.

    Cons

    Constant transition in Management and lower level employees. Layoffs continual in small groups.A company held by share holders and their desire for more money which equals more layoffs. Very public major breach caused more lawsuits and more layoffs and restructure.


  2. Helpful (1)

    "Account Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Experian full-time

    Pros

    Beer Friday
    Office location is great
    Good heath plan

    Cons

    I don't even know where to begin. The place has gone massively downhill over the past few years. Most of the once-tenured people have all departed. The writing's on the wall - even new hires are quitting one, two, three months in. Most of the change stems from a poorly executed shift in business strategy & the new director is running the business into the ground. Most importantly, the product use-case is niche, it's littered with bugs and the development team has done nothing to remedy the issues. If you enjoy being a hamster and running in a wheel everyday, then this is the place for you. You'll never stop running, and once you do, you'll realize you haven't moved.

    Advice to Management

    Seek advice / help on strategy & invest in training. Stop being motivated on your bonuses and money and more on the success of company / product.

  3. Helpful (10)

    "If You're In Tech.....Run Away."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in New York, NY
    Former Employee - Anonymous in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Experian full-time (Less than a year)

    Pros

    Decent Pay, Cool location, big named clients until they realize folks don't know what they're doing.

    Cons

    You'll notice instantly that the company is going downhill and many within management don't have the proper credentials for their position because of the bureaucracy (Music Degrees and IT management don't go together). Client relationships have severly dropped and many have left for competitors. There aren't many processes set in place while on boarding the client, and the environment has become hostile because so many layoffs have happened in the past 2 years. Employee morale is low and many with Client Solutions are ready to jump ship while the Sales team talks about barely surviving the next fiscal year. Client Service has more layoffs coming.

    Advice to Management

    Cheetahmail is gone because the Experian integration of a start-up didn't work. Sell it.


  4. Helpful (5)

    "Believe the Negative Reveiws"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Software Dev in Costa Mesa, CA
    Former Employee - IT Software Dev in Costa Mesa, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Costa Mesa headquarters

    A lot of good people trying to pay their bills and not get on the wrong side of their manager. Yes, it’s true, I saw a co-worker eventually get fired for not taking the heat and covering up a manager’s politics and mistakes.

    Good for less skilled people. Good coffee and cafeteria

    Cons

    You really know there is trouble when in the Costa Mesa headquarters: ***

    ** The negative reviews are articulate, believable and true **
    * 2/3 of the cubes are empty
    * Silence
    * Few personal items in the cubes
    * Contractors quit all the time
    * People don’t talk in meetings (fear)
    * Jobs are moving offshore (great for US citizen privacy)
    * Managers really stuck in their ways

    *** and the most salient – they were hacked due to mismanagement, low paid offshore software coders, Project Managers micro-managing the projects, in-fighting among managers for their projects, BS passed up to Sr. management to hide politics and mistakes.***

    Advice to Management

    You’re not stupid, you know Experian has employee issues.
    You probably know that moving IT (etc.) offshore to save money now, will screw you later. Why is Silicon Valley bringing jobs home?
    Hiring H1-B / foreign workers who have no loyalty and have challenges working in a team?

    Replace those who won't change with *experienced* people with up to date skills.

    ** You do know that you have a lot of long term contractors, In IT they're paid $70-$85 / hr?? you pay their agency $100 - $150 hr?? **

    Find another way to work with your customers.
    Do you really like being Bank of America's dog? Wagging your tail while they smack you?


  5. Helpful (6)

    "Not the best place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Allen, TX
    Current Employee - Customer Service Representative in Allen, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Experian full-time (More than a year)

    Pros

    Decent pay, cool break area, bathrooms are cool. There were a few great supervisors but they literally just left which is a bummer.

    Cons

    The company consistently changes policies and they have a quality assurance team that actually tries to get you fired by using their own person feeling to grade you . All the managers and supervisors are quitting rapidly . They slam difficult problems on us and say if you mess up your fired. They don't seem to respect the normal agents

    Advice to Management

    Get your S@$t together and find a way to show respect toward the employees and stop grading calls so aggressively to the point that each day could be your last


  6. "Leader needed to grow the business!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Senior Account Executive in Indianapolis, IN
    Current Intern - Senior Account Executive in Indianapolis, IN

    I have been working at Experian as an intern (More than 8 years)

    Pros

    Easy to get hired especially if you already know someone in the group. My sales background made for an easy transition into the group and quick ramp up time. Great benefits, work from home and company car make for an appealing compensation package.

    Cons

    Constant turnover in leadership leaves employees wondering which way to go. I have had more than three supervisors since I started. Every year something changes and not for the better. Sales goals are created, defined and distributed based on whether the sales leader likes you. Conference calls are scheduled on a regular basis and focus on intimidating the employees by discussing the reduction in staff and budget constraints.

    Advice to Management

    Give us a new leader that truly cares about the customers and the employees. Employees are your best asset and need to be considered for advancement instead of dismissal.


  7. Helpful (7)

    "The old CEO retires, affirmative action hires."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Vice President in Costa Mesa, CA
    Current Employee - Senior Vice President in Costa Mesa, CA
    Negative Outlook
    Disapproves of CEO

    I have been working at Experian full-time (More than 3 years)

    Pros

    Hmmm....only job in Costa Mesa that's not a burger flipping joint

    Cons

    Senior management REALLY taking advantage of retirement of the good management team and hiring all their (Obama supporting) friends, if you get the drift. ...And boy oh boy....they can't string a sentence together. Leaders? NO. Confidence builders? NO. Your data at risk? YES. I called E.F. Hutton and he said, "SELL! SELL! SELL!" ....enough said.

    Advice to Management

    Guess you better grab what you can off the deck before it's under water.

  8. Helpful (6)

    "Customer service agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Allen, TX
    Current Employee - Customer Service Representative in Allen, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Experian full-time (More than 3 years)

    Pros

    Friendly coworkers, accumulative vacation every two weeks and willing to work with school schedules.

    Cons

    I have been with the company for 4 years and this company is full of broken promises. When you start training they will butter you up promising you this and that but when the time comes for you to received what was promised management will say they've made changes to the procedures.
    I'm all for changes but not changes every other week with little training and high expectations.
    The products that the company offer are not effective for consumers. There is more technical issues than actual product services. You'll find yourself trouble shooting on most of your calls. Management/IT has no resolutions for products issues.
    If you plan to be in a company that you can grow in this is not the company for you. Management only promotes friends, it seems like everyone that gets promoted is buddies with management.
    They hardly notice any hard work or any agents going above and beyond what they're supposed to do. If they call you to their desk it's more than likely because they want to tell you how you didn't do something right.
    You get punished for doing something incorrectly when you weren't ever trained on how to properly do it.

    The company looks at you as a number not an person. Everyone is constantly quitting this company. The company turn over rate is out the roof. But they don't care because they'll just hire more agents. There is literally a new hire class every month and half of them are gone before the next month.

    Basically if you're an customer service rep. You are at the bottom and superiors will do a good job of making sure you know that.

    Advice to Management

    Your days are numbered.


  9. Helpful (6)

    "Run far far away."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Experian full-time (More than 5 years)

    Pros

    This is not a financial institution so you are not likely to be bound to the "Henry Fords unskilled labor assembly line".
    Most likely you'll be doing more than ONE thing.

    Cons

    5 years ago this was one of the nicest company to work for. Between employee appreciation, tech lunches, thirsty Thursdays this was equivalent of Google for a lot of us @cheetahmail.

    While now with the expiration of their NDA's all the financial "talent" is safely back at their bank jobs. The surge of locust is gone the damage done is still being felt.

    4th generation of management is now even more dangerous than the previous one.
    One would think that we've seen the worst..
    While seriously surprised by the "quality" of previous set of directors, sr.directors and other cronies.. This latest batch is yet topping off the charts.

    Completely oblivious to the fact of having management or business skills ..
    Crony project managers being promoted to directors and sr.directors and even above, leaves you with something to think about..

    All of them apparently being under impression that the company is "running itself" there is no interest to preserve the sparse knowledge that really runs this place.

    Advice to Management

    Great way to ruin a company.


  10. Helpful (1)

    "Customer Service Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSA in Allen, TX
    Former Employee - CSA in Allen, TX

    I worked at Experian full-time (Less than a year)

    Pros

    Dasani bottle water .50 cents, Game room, TV and Nap rooms. That's about it.

    Cons

    This place is horrible! Trainers, and Mgmt are horrible. I wasted my time here. They have no sense of direction!

    Advice to Management

    Start back from the ground up. Starting with management.


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