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Experian Reviews

Updated January 2, 2018
136 reviews

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136 Employee Reviews

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  1. Helpful (2)

    "Project Manager in Healthcare"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Nashville, TN
    Current Employee - Project Manager in Nashville, TN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Experian full-time (More than 3 years)

    Pros

    Solid vision and market position. Customer satisfaction is of primary importance. Some members of management are actively trying to improve processes and change the culture.

    Cons

    Work life balance. The only way anything gets done is if it is a fire. The deployment of resources within the company does not make sense.

    Advice to Management

    Stop paying lip service to work life balance and make it happen.


  2. Helpful (1)

    "Not bad, but could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Very good culture - high energy, lots of people who truly care about the company. Strong business model. Lots of opportunity for quick career growth for those willing to put the effort in. Great example of a 'work hard play hard' company. More than fair compensation compared to the market, at least in my role.

    Cons

    Senior leadership in general is poor (there are some exceptions, in marketing and account management specifically). Inconsistent communication to the business as a whole. The product itself is extremely weak and overpriced, and the product team is very resistant to taking any sort of critical feedback to improve the product set, and *extremely* slow to bring anything new to market.

    Advice to Management

    Don't bad mouth employees to other people in the business - it is a very tight-knit group and word gets around very quickly. The GM has been known to bash almost everyone in the company at some point. Be more decisive with the direction of the company, and find a way to retain our best people - we are quickly losing all of our best talent and no one seems to think it's an issue. People here want this company to be great, and will stay for the long haul if we see better leadership and a clear direction.

  3. Helpful (5)

    "Company culture needs to catch up with the current times"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Costa Mesa, CA
    Former Employee - Sales Manager in Costa Mesa, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Experian full-time (Less than a year)

    Pros

    Leader in the information services industry, continuously creating new solutions and services for customers, experienced sales executives and sales teams.

    Cons

    The corporate culture is rather behind the times - people tend go to your management chain if they disagree with your approach or have questions about the direction you may be leading your clients and it's very unproductive. Corporate computer systems and technologies are old and don't work well making it very challenging to find the information you need and want when you need it in order to do your job well. In sales you can spend a lot of time trying to resolve issues with specific products and services that your client has purchased which don't work correctly or produce the expected level of results which hinders your ability to land additional opportunities with other clients.


  4. Helpful (7)

    "It takes a certain individual to do well here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Doesn't Recommend
    Positive Outlook

    I worked at Experian full-time (More than a year)

    Pros

    Amazing benefits, great coworkers, surface-level company culture, location, a few really good managers that try to change things.

    Cons

    It is very hard to get things done, some people have made a career out of being a bottleneck. Frequent layoffs, many times based on company politics, will keep you on your toes. Some very bad managers that have no business being in the roles they are. If you are used to making a difference and getting things done, it is probably not the right job for you.

    Advice to Management

    There are a few people there that have had numerous HR complaints and yet nothing has been done. Clean house and you will see profits rise.


  5. Helpful (1)

    "Creepy place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Agent in Allen, TX
    Former Employee - Call Center Agent in Allen, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Experian full-time (Less than a year)

    Pros

    Decent pay, no call time limit, decent benefits. I would like to say more but I can't think of it.

    Cons

    Felt really funny working there. I think the Experian credit bureau is up to no good. Maybe it's just a sense.

    Advice to Management

    Could have been less secretive, showed more compassion for sickness, and not lied about pay and benefits (was promised more days off and $0.50 higher starting salary).


  6. Helpful (1)

    "PCAM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Boston, MA
    Current Employee - Account Manager in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good account management team. Nice/collaborative/friendly people to work with

    Cons

    horrible sales culture split between acquisition sales and expansion sales which leads to poaching and negative politics internally where VP levels are making under the table deals to recognize revenue from another team and pay back revenue in future months and quarters. This however will not even out for contributors

    Advice to Management

    figure out a rel sales engagement guideline for true land and expand


  7. "Regional Sales Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Los Angeles, CA
    Former Employee - Sales Manager in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Experian full-time

    Pros

    Good reputation in marketplace. Good products.

    Cons

    Management is slow to respond to issues.

  8. Helpful (2)

    "Programmer Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sacramento, CA
    Former Employee - Anonymous Employee in Sacramento, CA
    Doesn't Recommend

    Pros

    It might be okay to get some brief experience and then move on.

    Cons

    Very oppressive environment, Expect to do mundane repetitive tasks. Creativity and innovation are stifled. In meetings you will be expected to silently agree with whatever is presented.
    Office is in a rough area of town. Drug dealing on two sides of the building. Prostitution in the parking lot in the late hours. Dead body found next to the building. Generally unsafe and shady to say the least.

    Advice to Management

    Management is amateurish at best and abusive at worst. No formal education in management or previous experience at a software company. Generally flying by the seat of their pants and lying to upper management to cover up their inadequacies.


  9. Helpful (3)

    "Constant Change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Allen, TX
    Current Employee - Anonymous Employee in Allen, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Experian (More than a year)

    Pros

    Pay is okay
    free fruit and granola bars randomly

    Cons

    Constant Change, one day something is correct the next day QA is grading for something that was correct
    Sales based although they tell you its not "selling" its "giving the customers an opportunity "
    Lots of upper management leaving or has been fired
    Not enough employees,customers constantly complain about hour hold times
    Computers are slow,always running slow but you get docked for dead air
    IT team does not fix website issues customers are having, customers are told a ticket was put in but takes weeks to months to get back with them so you have keep telling customers oh yeah its getting worked on

    Advice to Management

    Don't constantly coach team members, don't reward agents with cheap games and candy to sell!


  10. Helpful (5)

    "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Arlington, VA
    Former Employee - Director in Arlington, VA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Experian full-time

    Pros

    Incredible data and strong product offerings.

    Cons

    Management far too concerned with the next quarter results. Very risk adverse.


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