Experian Reviews | Glassdoor

Experian Reviews

Updated September 18, 2017
829 reviews

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829 Employee Reviews

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Pros
  • It has a lot of benefits for their employees and its always taking care of people giving relevance to the work/life balance (in 106 reviews)

  • everyone has a laptop and can work from home as needed (in 33 reviews)

Cons
More Pros and Cons

  1. Helpful (2)

    "Chinese water torture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consumer Associate II in Allen, TX
    Current Employee - Consumer Associate II in Allen, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Experian full-time (More than 3 years)

    Pros

    Good benefits and time off. The building is clean. There is a good level of interaction and cohesiveness between your coworkers at your same level. For me the commute is easy.

    Cons

    Lack of room for growth. Poor judges of talent. Cannot see the forest through the trees management. Group think atmosphere. Qualitative and quantitative expectations not based on real world scenarios and situtations. It feels as if team leads and supervisors look down on those the manage.

    Advice to Management

    Open your eyes and look in the mirror. Listen to employees instead of becoming defensive. Stop being dishonest with employees.


  2. Helpful (2)

    "A lot depends on which area you work in."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Development Expert in Costa Mesa, CA
    Former Employee - Software Development Expert in Costa Mesa, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Experian full-time (More than 10 years)

    Pros

    Good benefits, decent time off, plenty of telework opportunities. If you land in the right area with the right manager there are good opportunities. Aim for Experian Credit or Experian Interactive.

    Cons

    Extremely political. Everything is a secret with this management; even org charts are hard to come by. A lot of good people have been laid off just to make arbitrary profit targets. Above all stay away from Experian Marketing Solutions. They work hard but management can't sell the products they tell them to build and there are plenty of layoffs.

    Advice to Management

    Quick being so secretive. It's common knowledge you wanted to sell Experian Marketing and couldn't. Deal with the employees honestly and be happy with single-digit growth instead of laying off good people to achieve double digit profit margins.

  3. Helpful (4)

    "Extremely Hostile to It's Own managment and Employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Director in Costa Mesa, CA
    Current Employee - IT Director in Costa Mesa, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Experian full-time (More than 5 years)

    Pros

    Hard to think of any

    Cons

    Having left Experian, I now remember what it's like to work at a place that appreciates their employees. Experian has 1 BILLION in profit. Hard to think why they feel they need to belittle their employees and grind them and treat them as disposable.

    Advice to Management

    As an old friend of mine taught me, the fish goes bad from the head. Most of the executive managment really needs to be replaced by human beings that care for the people that work at Experian.


  4. Helpful (4)

    "Extremely Toxic Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Experian full-time (Less than a year)

    Pros

    The provided regular snacks and there were some good coworkers, but not many.

    Cons

    Managers were clueless and created a very toxic environment. I have never worked anywhere like this before and hope I never do again. Managers are the most unprofessional I have ever worked with. They regularly and openly ridicule subordinates and on more than one occasion take total credit for the work of someone else. Run as fast as you can.

    Advice to Management

    It's too far gone for any advice...


  5. Helpful (7)

    "Qualifies as my worst employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Costa Mesa, CA
    Former Employee - Analyst in Costa Mesa, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Experian full-time (More than 5 years)

    Pros

    Cafeteria was nice. Security guards were very friendly and professional.

    Cons

    Many managers were immature, have no class and not so educated, especially those who have been there for 15+ years.
    There were a lot of outsourcing of jobs to other countries.
    They lay off people when they need to make their numbers.
    They do not develop their employees.

    Advice to Management

    Complete a real, useful degree and then develop your people.


  6. Helpful (4)

    "When going through other QAS reviews, please have the sense to weed out false positive gushing reviews"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Experian full-time (More than a year)

    Pros

    It's such a demanding environment where if you stick around long enough they'll move you up to middle management where you can break in the newbies and get crap from upper management

    Cons

    - Management offers no real backup or tools to help you do your job better
    - It's a technical software product company where no one knows technology
    - Promotions will be dangled in front of your nose, promises will be made and forgotten when the time comes due
    - Salary is well below industry standard across the board

    Advice to Management

    You hurt for people, employ a full time recruiter, and spend countless hours interviewing a mass of people. Then why do you treat existing employees like crap once they work for you.


  7. Helpful (7)

    "Dreadful place for finance staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Finance Manager in Costa Mesa, CA
    Current Employee - Senior Finance Manager in Costa Mesa, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Experian full-time (More than 5 years)

    Pros

    Salary/bonus structure are competitive.
    Most people are nice, friendly and pleasant to work with.
    Campus is clean, nice and up-to-date.
    Most people in functions other than IT and finance seem to be content.

    Cons

    Company is very political. Kissing up to VP's is the key to get ahead.
    Company's growth is driven by acquisitions, off-shoring (Chile/Costa Rica), importing IT consultants from India, and moving jobs to lower wage states such as Texas and Arkansas.
    Finance and IT are seen by management as overhead and not as key partners.
    Finance is chronically understaffed in corporate and most business units (with the exception of the overstaffed semi-autonomous Consumer Direct business unit).
    Finance upper management is completely out of touch with the work "in the trenches".
    Managing up and sucking up are key to success. Coaching and development of staff is give lip service but is not really done in practice.

    Advice to Management

    Management should focus on long term planning instead of constantly focusing on the next quarter. Layoffs, offshoring, and understaffing will hurt the company in the medium and long term.

  8. Helpful (2)

    "Newbies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Experian full-time

    Pros

    Great benefits, okay pay.
    Nice people

    Cons

    Most of the positive reviews are all people who are either fresh out of college or have never worked someplace else in their careers. They have a strong sense that they are doing everything right and don't look to see what anyone else in the industry is doing. FaceTime is more important than actual results. Everyone here is way too involved in everyone personal lives which stems for going out drinking together pretty much every night. In the last six months I've seen at least 30 people leave. The turnover rate is insane here. There is minimal life work balance and zero flexibility for it.

    Advice to Management

    Activity does not equal productivity


  9. "IT Dysfunctional & Micromanaged"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Experian full-time

    Pros

    None. Too many cons to bother with mentioning any minor pros.

    Cons

    The IT department is micromanaged from the very top. The only person who makes any real decisions is the CTO. No one is empowered to make a decision, let alone think for themselves.

    They claim to be a technology company, yet they sell information not technology. They "think" they are a technology company because they use the Web to sell their products & services. Yes, they spend (waste) a lot of money on their infrastructure, but that does not make them a technology company.

    There is absolutely no trust in the company. No matter what level you're at. The executive management thinks they are leaders, but they don't guide or inspire anyone like a true leader does. They dictate at every level. No one is inspired or encouraged to think.

    Their pre-production software testing is a joke. They rarely put something into production without it causing a problem.

    Advice to Management

    Replace the Senior & Executive IT team!


  10. Helpful (1)

    "All that matters is sales - nothing else seems in focus,"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive
    Former Employee - Executive
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Experian full-time (More than a year)

    Pros

    HQ in CA. Decent folks from old TRW business.

    Cons

    Horrible executive management. More interested in golf clubs than the business. Poorly integrated acquisition strategy for new businesses. Classes USA?!?!?!

    Advice to Management

    Fire the pompous Group Presidents who are focused on sales conferences and their golf scores. Innovation focus is a joke. Too many execs with limited intellectual horsepower.Running a business like this is not all about sales and quotas and pipelines.


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