Experian Reviews | Glassdoor

Experian Reviews

Updated February 23, 2017
498 reviews

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498 Employee Reviews

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Pros
Cons
  • Senior management can be absent & disconnected with staff (in 39 reviews)

  • Work/Life Balance can be hard to achieve due to a lack of real subject matter experts in our specialized field within Experian (in 18 reviews)

More Pros and Cons

  1. Helpful (1)

    "All that matters is sales - nothing else seems in focus,"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive
    Former Employee - Executive
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Experian full-time (More than a year)

    Pros

    HQ in CA. Decent folks from old TRW business.

    Cons

    Horrible executive management. More interested in golf clubs than the business. Poorly integrated acquisition strategy for new businesses. Classes USA?!?!?!

    Advice to Management

    Fire the pompous Group Presidents who are focused on sales conferences and their golf scores. Innovation focus is a joke. Too many execs with limited intellectual horsepower.Running a business like this is not all about sales and quotas and pipelines.


  2. "Stay away from this place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Development Manager in Denver, CO
    Former Employee - Software Development Manager in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Experian full-time (More than a year)

    Pros

    Good place to retire, very competitive pay and great benefits.

    Cons

    Management hiding behind "processes" to kill productivity. Since they are essentially have a monopoly (yes I know there are two other bureaus), they easily get away with total lack of innovation. Obsolete tools, technology use and automation.

    Advice to Management

    Wake up and realize if you don't forward and change eventually you'll be left behind and die off.


  3. Helpful (2)

    "This company is top heavy, with little leadership."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Experian full-time (More than 10 years)

    Pros

    Decent salary & bonuses if you can survive the layoffs and environment.

    Cons

    Horrible work environment, quarterly layoffs to achieve financial "goals". Red tape abounds, unhappy people all through the company - no wonder considering the environment. I'm only staying for the inevitable severance package.

    Advice to Management

    Stop traveling all over the country with your "world tour" telling employees to keep costs down. Start by slashing you're own travel, cause I bet you aren't staying at motel6, eating McDonald's and taking cabs.


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  5. Helpful (2)

    "Great people, not-so-great company: Experian Consumer Services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Web Developer in Costa Mesa, CA
    Former Employee - Senior Web Developer in Costa Mesa, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Experian full-time (More than 3 years)

    Pros

    There are a lot of great people working there. A lot of people are very driven to do their jobs well, and they really care about the company. It's great to work with people like that.

    Cons

    - Pay is all over the place. Some people are paid way too much, others way too little.
    - Senior leadership has no clear vision/strategy. Projects will be greenlit with little to no research and end up getting scrapped after conversions tank.
    - Unable to retain talent. Attrition is extremely high, and all the best people leave behind mediocre talent that can barely to their jobs.
    - Bad work/life balance. Employees are pushed to work insane amounts of overtime to hit unrealistic deadlines set by oblivious upper management.
    - Senior leadership only cares about the present, not the future. Antiquated technology makes day to day maintenance a huge headache, but senior leadership is not willing to invest time and money to fix the problem because it will not result in immediate $$$.

    Advice to Management

    Treat your employees better. Stop hiring cheap, mediocre talent. Pay the great employees enough so that they don't leave. Think about updating the tech used so that it will actually work in the far future.


  6. Helpful (4)

    "Pressure Cooker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Channel Sales Director in Allen, TX
    Current Employee - Channel Sales Director in Allen, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Experian full-time (More than 8 years)

    Pros

    Decent Benefits
    Sales people work from their home offices

    Cons

    Encourage back stabbing culture to get ahead
    Highly political
    Regular purging of employees
    Poor Executive Management - most came from the banking industry and have kept their failed policies

    Advice to Management

    Enough of the employee surveys that are always manipulated to look like everyone is so happy to work for Experian. Open your eyes and see what kind of environment you have created. There are no team players. People are only looking out for #1. Create an honest culture without cronyism and watch the company flourish.


  7. Helpful (1)

    "Very uncomfortable"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Dallas, TX
    Current Employee - Customer Service Representative in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Experian full-time (More than a year)

    Pros

    Nice breaks all the time.

    Cons

    Nosey coworkers always have a lot of drama

    Advice to Management

    New hiring managers


  8. Helpful (1)

    "Consumer Associate 2"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consumer Associate II in Allen, TX
    Current Employee - Consumer Associate II in Allen, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Experian full-time (More than a year)

    Pros

    Honestly I cannot think of one.

    Cons

    Honestly turnover is at a staggering rate 80% or more. They will tell you hiring continues because of new business, actually it is due to attrition. Managers are put in place purely for the fact that they have been there for a year or two, no management experience or training. They method of training is punishment. The pay is pathetic

    Advice to Management

    Wake up! Your managers in the Allen Texas office stink


  9. Helpful (2)

    "The worst job I ever had"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consumer Associate II in Allen, TX
    Former Employee - Consumer Associate II in Allen, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Experian full-time (More than a year)

    Pros

    There are none. It is a terrible place to work

    Cons

    inept Team Managers. Pay is terrible. They will hire anyone due to the revolving door, no one stays very long.

    Advice to Management

    Pay a decent wage, you will get better quality staff. Consider advancing Manager's that actually have had some of management training.


  10. Helpful (2)

    "terrible company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dispute Agent in Allen, TX
    Former Employee - Dispute Agent in Allen, TX

    I worked at Experian full-time (Less than a year)

    Pros

    nothing,training is bad , no support, bad supervisor

    Cons

    terrible schedule terrible environment, 30 minute lunches, etc

    Advice to Management

    pay your employees


  11. Helpful (2)

    "Account team"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous
    Former Employee - Anonymous
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    MOST of the people are good. Get way more money coming from other companies than the poor souls who suck it up and stay do.

    Cons

    Associate directors don't do anything! Huge layoffs, keeping the less paid people all of which who got crap raises which didn't equal what experienced employees (who were laid off) made, and have absolutely no skills or common sense. Bad move.

    Advice to Management

    Cut your own salaries, trim your own fat. You clearly don't know what your doing, let's outsource our positions to another country who fully can't speak English!!!



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