Experian Reviews | Glassdoor

Experian Reviews

Updated December 10, 2017
563 reviews

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563 Employee Reviews

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Pros
  • Mature working environment with an excellent focus on work life balance (in 113 reviews)

  • everyone has a laptop and can work from home as needed (in 35 reviews)

Cons
More Pros and Cons

  1. "A Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Consultant in Wilmington, DE
    Current Employee - Business Consultant in Wilmington, DE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Experian full-time (More than a year)

    Pros

    Great products, strong leadership, helpful team mates, plenty of training to be successful, open to new ides, flexibility, fair compensation, commitment to Thought Leadership

    Cons

    Goals are very aggressive (but achievable)

    Advice to Management

    Continue to knock down barriers of communication across all business sectors.


  2. "Experian values its employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Acct Executive in Herndon, VA
    Current Employee - Senior Acct Executive in Herndon, VA
    Recommends

    I have been working at Experian full-time (More than a year)

    Pros

    If you perform well for Experian, the company will take care of you. Competitive offerings across the board (salary/compensation, health benefits, stock options, etc.).

    Cons

    It's a very large company, so sometimes you could feel like a small fish in a big sea.

  3. "Current happy employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Schaumburg, IL
    Current Employee - Account Manager in Schaumburg, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Experian full-time (More than a year)

    Pros

    Great culture, good benefits, solid products, and fair compensation

    Cons

    This is department specific (others are fully remote) - they could allow for more opportunities to work from home on occasion.

    Advice to Management

    See cons


  4. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Schaumburg, IL
    Current Employee - Account Executive in Schaumburg, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Experian full-time (More than a year)

    Pros

    Collaborative Atmosphere, Culture, Colleagues, Good Work/Life Balance

    Cons

    Internal Obstacles, Lack of Resources, Lack of Understanding of What Employees Do.

    Advice to Management

    Understand what each channel does and the internal struggles that can be avoided to make each employee successful


  5. "Account Exec"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Seattle, WA
    Current Employee - Account Executive in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Experian full-time (More than a year)

    Pros

    Good Benefits
    Great People
    Good Data and Services
    Professional Mature Leaders

    Cons

    Difficult to stay ahead of numerous competitors

    Advice to Management

    Continue to Innovate faster that the competition. Very competitive field in all aspects of business. Look for some strategic game changing acquisitions.


  6. Helpful (1)

    "Restoration Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Care Specialist in Austin, TX
    Current Employee - Senior Customer Care Specialist in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Experian full-time (More than 5 years)

    Pros

    Understanding of work and life importance.

    Cons

    Difficult to get promoted or move ahead. Promotions are difficult to come by and although you may have the knowledge and skills they promote other but expect you to train and do those they promoted work.

    Advice to Management

    Communication is Key


  7. "Good culture, high turnover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Boston, MA
    Former Employee - Software Developer in Boston, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Experian full-time (More than a year)

    Pros

    Excellent benefits, and great culture

    Cons

    Young employee base has high turnover
    Benefits are good, but compensation can be below market

  8. Helpful (1)

    "A Nightmare on Summer Street"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Experian full-time (More than a year)

    Pros

    Boston Location Ideal
    Flexible work from home options

    Cons

    -Product and Pricing are not competitive in market. This puts the Sales team at a major disadvantage
    -Internal promotions are great but not when you have a bunch of useless people in management positions and frivolous departments created just because people have been around for a long time and expect career advancement
    -Inappropriate workplace favoritism.
    -Out of touch management
    -No support from peers (everyone looks out for themselves and will throw you under the bus)
    -Slow to adapt to change

    Advice to Management

    Care to innovate your product, invest in good people and trim away the people who are weighing you down.


  9. "Great Benefits, Below Average Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Van Buren, AR
    Former Employee - Customer Service Agent in Van Buren, AR
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Experian full-time (More than a year)

    Pros

    Great Benefits (401 K, Insurance), great training to be effective at the job, updates on software and technology to make the job easier, flexible scheduling for seniors and employees in college

    Cons

    Below Average pay, Random Lay offs, low opportunity for advancement, high call volume, supervisors are constantly in meetings instead of being on the call floor.

    Advice to Management

    Raise the minimum wage for customer service employees to $12.00 per hour and raise the minimum wage for employees with college degrees $15.00 as an incentive. Employees who have their degree worked really hard to get it and spent a lot of time and effort. The amount of work customer service agents perform is worth a higher salary especially with the the constant changes.


  10. Helpful (1)

    "Beware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Allen, TX
    Current Employee - Anonymous Employee in Allen, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Experian full-time (Less than a year)

    Pros

    Work environment is comfortable. Food court is really good. Benefits are good.

    Cons

    The vast majority positions at experian are highly stressful. Management seems to change every couple years causing major disconnect and attrition. Advancement opportunities and training are very hard to come by. Promotions and a high raise reward for high achievements are almost non existent.

    Advice to Management

    Take a look at all the attrition/high turn over rate for once.


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