Experian Reviews | Glassdoor

Experian Reviews

Updated September 19, 2017
135 reviews

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135 Employee Reviews

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Pros
  • It has a lot of benefits for their employees and its always taking care of people giving relevance to the work/life balance (in 106 reviews)

  • everyone has a laptop and can work from home as needed (in 33 reviews)

Cons
More Pros and Cons

  1. Helpful (3)

    "There are better places"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The pay is relatively good, interesting products

    Cons

    Too focused on short-term objectives

    Advice to Management

    Look longer term, recognize that high single digit growth is not interminably sustainable. More focus on building long-term values in the assets that you've already acquired will be a better use of capital then going into another botched acquisition.


  2. Helpful (2)

    "Leadership Out of Touch"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in New York, NY
    Former Employee - Account Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Experian full-time

    Pros

    The people on the floor are great: intelligent, fun, hardworking. I learned a lot when I was there and everything was very structured / organized.

    Cons

    When I was there, the leadership team was extremely out of touch. They didn't understand how the roles in their own company functioned and made a horrible organizational call. Now, everyone is completely overworked and miserable.

    Advice to Management

    Know the people who make the company run. This means **everybody** from entry-level up.

  3. "Get your experiences and leave"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Allen, TX
    Former Employee - Customer Service Representative in Allen, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Experian full-time (Less than a year)

    Pros

    Great benefits and pay. Great casual environment.
    Great holiday schedule. Sometimes fun work environment lots of event to keep you there

    Cons

    Bad management.
    Bad policies
    No great growth opportunities. Opportunities are far and few between just get the experience and leaves
    Focused on making money and not the real consumers.

    Advice to Management

    Be there for employee when things get escalated with consumers


  4. "Very corporate, Very unorganized"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Copy Writer in Irvine, CA
    Former Employee - Copy Writer in Irvine, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    If you are simply in need of a job it is a steady and stable job.

    Cons

    Culture, management and the nature of the business, which is for-pay credit scoring.


  5. Helpful (5)

    "Revenue Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Doesn't Recommend
    No opinion of CEO

    I worked at Experian full-time (More than 10 years)

    Pros

    Average benefits. Line management team and coworkers nice, hard working

    Cons

    Typical large company. Sometimes too politically charged. Cannot retain qualified high caliber employees, nor does it promote the same. Instead, when they do promote within, it is usually incompetent/mediocre people. Hires from outside typically instead of developing people from within. Too many levels to advance one's career. Only company I've worked at where people yelled at, or belittled people/bullied them some times form the Director level sometimes from Senior management at all hands meetings

    Advice to Management

    When you ask employees what the problem is, listen and don't give lip service. Fix the problem, and spend less time seeking whom to blame.


  6. "typical big company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Jose, CA
    Former Employee - Anonymous Employee in San Jose, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Experian full-time (More than a year)

    Pros

    job security, lots of data resources

    Cons

    difficult to make impact due to size of company. lack of vision, typical large company.


  7. Helpful (2)

    "A company that is going to move as many jobs as possible from Californnia to TX or Costa Rica - very sad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Doesn't Recommend

    Pros

    Really nice people to work with who are very on edge about their job security

    Cons

    Layoffs now with each pay period - small groups each time

    Advice to Management

    Management is simply trying to keep their heads above water and going in all directions to do so. Asked to cut budget, nothing is good enough and top management and shareholders want more cuts to make numbers

  8. Helpful (7)

    "EMS's best years are behind it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Director in New York, NY
    Current Employee - Account Director in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Experian full-time (More than 5 years)

    Pros

    Nice, mostly easy to work with people that want to do a good job.

    Cons

    EMS's best years are behind it. It's a business run by financial people who see every employee as a prospective money-saving cut to be made. It's best assets are certainly not its people, as they are expendable. The more you make, the more at risk you are. An example of this was last year's wholesale layoff of people in the NYC office, moving jobs to ill-prepared employees in Costa Rica making a fraction of what the New York employees made. The Costa Rican employees were unprepared, and Experian was forced to make offers to people they had previously laid off. Technology was ignored and not invested in for years, and so Cheetah started losing clients to competitors. With little in-house innovation talent, they were forced to buy a not-ready-for-primetime "cross-channel" platform that was panned by Forrester. The Cheetahmail/Cross-Channel Marketing Marketing has not had a leader in a year. Most senior marketing and product development people have left, pushed out or fired over the past 6 months. The latest Experian Marketing Suite is just nice window-dressing on top of existing products.

    Advice to Management

    Sell - which is the rumor, anyway


  9. Helpful (2)

    "Large company that runs it's IT department as if it's a start-up venture."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Senior Project Manager in Costa Mesa, CA
    Former Contractor - Senior Project Manager in Costa Mesa, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Experian as a contractor (Less than a year)

    Pros

    Some great people working in the IT department, they will challenge you to support your actions. This company will push you to your improve your work capacity beyond what you thought you may have been possible of doing. Daily updates & upgrades to implement new system features will get you well exposed to production control methodology.

    Cons

    60-80 hour work week and weekend response expected with limited overtime compensation. Start up mentality within the IT department. This is an extremely high paced and high pressure environment with multiple department interests competing for over worked and understaffed IT department. You will work at 110% capacity all the time and you'll need to quickly decide what you won't be able to get accomplished to handle the constant requests for "emergency" updates by upper management. If you don't have thick skin and can't handle criticism don't work in the IT department.

    Advice to Management

    Your available resource pool will continue to diminish as you continue to burn through contractors at an alarming rate and as more people become aware of how bad the work life balance has become within the IT department. Compensation for contractors is good, but at a certain point people will not work in that environment no matter how much money is offered.


  10. Helpful (6)

    "awesome coworkers but constant layoffs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Manager in Schaumburg, IL
    Former Employee - Senior Account Manager in Schaumburg, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    great coworkers, fabulous clients to work with

    Cons

    Constant layoffs, not a lot of job security

    Advice to Management

    please be clear about the state of the company


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