Experian Reviews | Glassdoor

Experian Reviews

Updated December 11, 2016
116 reviews

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116 Employee Reviews

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Pros
Cons
  • Senior management can be absent & disconnected with staff (in 39 reviews)

  • Work/Life Balance can be hard to achieve due to a lack of real subject matter experts in our specialized field within Experian (in 17 reviews)

More Pros and Cons

  1. "Get your experiences and leave"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Allen, TX
    Former Employee - Customer Service Representative in Allen, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Experian full-time (Less than a year)

    Pros

    Great benefits and pay. Great casual environment.
    Great holiday schedule. Sometimes fun work environment lots of event to keep you there

    Cons

    Bad management.
    Bad policies
    No great growth opportunities. Opportunities are far and few between just get the experience and leaves
    Focused on making money and not the real consumers.

    Advice to Management

    Be there for employee when things get escalated with consumers


  2. "Very corporate, Very unorganized"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Copy Writer in Irvine, CA
    Former Employee - Copy Writer in Irvine, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    If you are simply in need of a job it is a steady and stable job.

    Cons

    Culture, management and the nature of the business, which is for-pay credit scoring.


  3. Helpful (5)

    "Revenue Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Doesn't Recommend
    No opinion of CEO

    I worked at Experian full-time (More than 10 years)

    Pros

    Average benefits. Line management team and coworkers nice, hard working

    Cons

    Typical large company. Sometimes too politically charged. Cannot retain qualified high caliber employees, nor does it promote the same. Instead, when they do promote within, it is usually incompetent/mediocre people. Hires from outside typically instead of developing people from within. Too many levels to advance one's career. Only company I've worked at where people yelled at, or belittled people/bullied them some times form the Director level sometimes from Senior management at all hands meetings

    Advice to Management

    When you ask employees what the problem is, listen and don't give lip service. Fix the problem, and spend less time seeking whom to blame.


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  5. "typical big company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Jose, CA
    Former Employee - Anonymous Employee in San Jose, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Experian full-time (More than a year)

    Pros

    job security, lots of data resources

    Cons

    difficult to make impact due to size of company. lack of vision, typical large company.


  6. Helpful (2)

    "A company that is going to move as many jobs as possible from Californnia to TX or Costa Rica - very sad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Doesn't Recommend

    Pros

    Really nice people to work with who are very on edge about their job security

    Cons

    Layoffs now with each pay period - small groups each time

    Advice to Management

    Management is simply trying to keep their heads above water and going in all directions to do so. Asked to cut budget, nothing is good enough and top management and shareholders want more cuts to make numbers


  7. Helpful (2)

    "Large company that runs it's IT department as if it's a start-up venture."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Senior Project Manager in Costa Mesa, CA
    Former Contractor - Senior Project Manager in Costa Mesa, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Experian as a contractor (Less than a year)

    Pros

    Some great people working in the IT department, they will challenge you to support your actions. This company will push you to your improve your work capacity beyond what you thought you may have been possible of doing. Daily updates & upgrades to implement new system features will get you well exposed to production control methodology.

    Cons

    60-80 hour work week and weekend response expected with limited overtime compensation. Start up mentality within the IT department. This is an extremely high paced and high pressure environment with multiple department interests competing for over worked and understaffed IT department. You will work at 110% capacity all the time and you'll need to quickly decide what you won't be able to get accomplished to handle the constant requests for "emergency" updates by upper management. If you don't have thick skin and can't handle criticism don't work in the IT department.

    Advice to Management

    Your available resource pool will continue to diminish as you continue to burn through contractors at an alarming rate and as more people become aware of how bad the work life balance has become within the IT department. Compensation for contractors is good, but at a certain point people will not work in that environment no matter how much money is offered.


  8. Helpful (5)

    "awesome coworkers but constant layoffs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Manager in Schaumburg, IL
    Former Employee - Senior Account Manager in Schaumburg, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    great coworkers, fabulous clients to work with

    Cons

    Constant layoffs, not a lot of job security

    Advice to Management

    please be clear about the state of the company


  9. Helpful (4)

    "Experian"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Executive in Costa Mesa, CA
    Current Employee - Sales Executive in Costa Mesa, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great people, great products and collaborative work environment, great potential.

    Cons

    Current executive management team. Political environment is toxic. Short sided strategy to drive cost out of the business.

    Advice to Management

    Was a great company until recent executive management changes. Need to make changes at the top of the house before it is too late.


  10. Helpful (1)

    "Lots of potential, but executive changes over past couple of years have created a highly political environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Middle Manager in Costa Mesa, CA
    Current Employee - Middle Manager in Costa Mesa, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Experian full-time (More than 5 years)

    Pros

    Good data assets and an oligopolistic business model at its core

    Cons

    Highly political environment. Pick your champions carefully and watch your back

    Advice to Management

    Don't tolerate overt political activities and ensure everyone keeps the long term interests of Experian top of mind


  11. Helpful (1)

    "Senior management ignores bad behavior"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development in Costa Mesa, CA
    Current Employee - Business Development in Costa Mesa, CA
    Doesn't Recommend
    Neutral Outlook

    I have been working at Experian full-time (More than 3 years)

    Pros

    Busy, lots of work to do, management lets employees do their job without micromanagement, great pay and bonus program. Great work/life balance. Diverse, stable company.

    Cons

    Management doesn't correct bad behavior because they are afraid of lawsuits. If you complain to HR, they don't do anything about it other than talk to the person and allow the behavior to continue. Ive seen this happen to several people. I saw someone throw something at a coworker in a meeting and no one reported it. They also claim that they promote from within, but they put people in a box and won't let them grow and frowns on people moving to other departments. They tend to hire from the outside instead of an internal person.

    Advice to Management

    Realize that people are afraid to speak up and tell you what is really going on and you need to do a better job of weeding out negative people. Don't avoid doing the right thing for fear of being sued. People take advantage and don't really do their jobs and spend their efforts on politics. People are being targeted by their coworkers, I have seen many people crying over how they are being treated.



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