Experian Reviews | Glassdoor

Experian Reviews

Updated February 20, 2017
138 reviews

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138 Employee Reviews

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Pros
Cons
  • Senior management can be absent & disconnected with staff (in 39 reviews)

  • Work/Life Balance can be hard to achieve due to a lack of real subject matter experts in our specialized field within Experian (in 18 reviews)

More Pros and Cons

  1. Helpful (13)

    "No loyalty"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Pay is high and benefits are good.

    Cons

    They are not loyal to leave long-term strong-performing employees. If the company is not outperforming expectations then they reduce the workforce. Individuals are now doing the same work 10 employees did a few years ago. The criteria for being cut is how much you kiss your managers butt.

    Advice to Management

    Take a good look at the lower level incompetent managers.


  2. "A good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Costa Mesa, CA
    Current Employee - Senior Director in Costa Mesa, CA
    Recommends
    Positive Outlook

    I have been working at Experian full-time

    Pros

    Big, global company. Interesting industry with lots of opportunity.

    Cons

    Too conservative, slow to decision making and short term focused.

    Advice to Management

    Get your head from the short term financials....and pick effective leaders...big opportunity in the senior leadership team....


  3. Helpful (5)

    "Experian"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Allen, TX
    Former Employee - Anonymous Employee in Allen, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Experian full-time (More than a year)

    Pros

    Experian is excellent at attracting the best people and your team mates will be among the best with whom you've ever worked. Management is very interested in employee feedback and following up on it.

    Cons

    Like most large companies today, there is too much emphasis on 'SMART' goals and almost 50% of work time is spent on pursuing these goals. And then the remaining 50% of the job must be pursued after hours or on weekends. In my group 70 hour weeks were the norm.

    The work experience and environment varies widely depending on the manager. This is the only place I ever worked where I had to get manager approval prior to scheduling an appointment with the doctor.

    Advice to Management

    Need to solicit employees' feedback on the performance of their upstream management.


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  5. Helpful (2)

    "Nice people, but stale, uninspiring environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Costa Mesa, CA
    Former Contractor - Anonymous Contractor in Costa Mesa, CA
    Negative Outlook
    No opinion of CEO

    I worked at Experian as a contractor (More than a year)

    Pros

    The people in the creative department were fantastic - fun, lively and smart. I enjoyed the comradery and collaboration. We worked well together.

    Cons

    The bureaucratic corporate environment was stifling as a creative. We were constantly sacrificing the quality of the work for the client, for product and for regulatory boards. The work suffered and it was a frustrating experience.

    Advice to Management

    Give creative more power. Put your trust in us.


  6. "Senior Strategic Alliances Consultant"

    Star Star Star Star Star
    Former Employee - Senior Strategic Alliances Consultant in Irvine, CA
    Former Employee - Senior Strategic Alliances Consultant in Irvine, CA

    I worked at Experian (More than 10 years)

    Pros

    Good company, got to meet a lot of great people in various companies.

    Cons

    This role within the company was not well supported by senior management. Senior management didn't provide good communication to the other sales reps about how the role was to be used.

    Advice to Management

    Provide better communication to the teams working with the group on how and what the role is and how the team should work together.


  7. "Competitive compensation good people"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Experian full-time (More than 10 years)

    Pros

    Smart, professional co-workers, work-life balance, competitive compensation

    Cons

    Constant re-organization, limited growth potential in certain office locations, mass lay-offs of good people

    Advice to Management

    Valuable business assets include your people


  8. Helpful (5)

    "just another cog"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Security Engineer in Allen, TX
    Former Employee - Systems Security Engineer in Allen, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Experian full-time (More than a year)

    Pros

    Great people to work with.
    Culture was OK for a corporate environment.
    Fast paced work environment (ie. it's always changing if your'e into that sort of thing).

    Cons

    Overly complex infrastructure to work with due to years and years of everyone doing things their own way.
    Upper management will always give into the customer to meet deadlines and make money thusly sloppy work and adding to the overall complexity.
    Doesn't really feel like you matter or contribute much to the success of company. Certainly NOT rewarded for solid work.
    Expect your standard corporate 0-2% annual pay increases. Doesn't keep up with inflation.
    Bonuses are also based off of number you have no control over.


  9. Helpful (1)

    "Lacking Direction"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian full-time (More than 10 years)

    Pros

    great benefits and vacation schedule

    Cons

    too focused on short term revenue gains


  10. Helpful (3)

    "Fun staff, respectable leaders, and an above average culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Experian full-time (More than a year)

    Pros

    The culture is great. Though the company is experiencing a lot of changes the culture is moving in the right direction. It may not be as fast as they/I would like it to be, but culture can't be forced - it grows organically and Experian Consumer Services does a great job at looking forward to make the environment better for it's employees. The leaders are great, I respect all of the leaders here at ECS. I personally believe that all of our leaders (some Directors and all Executives) are working hard at making sure the company is successful.

    Cons

    If you're looking for a stable environment with very little to no change, this is not the company to work for. You will see many colleagues come and go within a years time. There have been many layoffs and team shuffles during my time here. There is hardly any room to have fun.

    Advice to Management

    Make work enjoyable and bring the sense of 'Family' into the workplace. So many changes have been made to teams (including layoffs) that it's hard to feels like we're apart of a unit anymore.


  11. Helpful (1)

    "Rating Experian"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Allen, TX
    Current Employee - Anonymous Employee in Allen, TX

    I have been working at Experian (More than 10 years)

    Pros

    Enjoy my coworkers and working environment

    Cons

    Their does not seem to be ant upward mobility



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