Experian Reviews | Glassdoor

Experian Reviews

Updated October 18, 2017
838 reviews

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838 Employee Reviews

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Pros
  • It has a lot of benefits for their employees and its always taking care of people giving relevance to the work/life balance (in 108 reviews)

  • everyone has a laptop and can work from home as needed (in 35 reviews)

Cons
More Pros and Cons

  1. Helpful (3)

    "Priorities all wrong"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development Account Manager in Boston, MA
    Current Employee - Business Development Account Manager in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Experian full-time (More than 3 years)

    Pros

    Really hard to think of any.
    Maybe the 50cent soda machine?

    Cons

    Managers are inexperienced
    Micro management at its finest
    Absolutely no work/life balance
    Walk in 15 seconds late expect to be spoken to, but they will not remember the 3 extra hours you worked the night before
    If you are not in sales, do not expect any recognition

    Advice to Management

    Learn how to keep your good talent, as it walks right out the door due to the petty micro managing
    Flex time does not mean you have to give 48hrs notice to come in 30minutes late!!


  2. Helpful (2)

    "CheetahMail Tech - Terrible Sr. Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Experian full-time (More than 3 years)

    Pros

    Good and talented people within Tech

    Cons

    Culture of blame from the business
    New Tech Sr. Management keeps cycling through and trying the exact same things that didn't work the last time
    Core platform developed in Perl and decision made to stay on outdated original platform with tons of technical debt making it impossible to develop anything quickly
    Hard to hire Perl developers since there aren't that many

    Advice to Management

    Too late, they already messed everything up and made poor decision several years ago.

  3. "Stay away from this place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Development Manager in Denver, CO
    Former Employee - Software Development Manager in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Experian full-time (More than a year)

    Pros

    Good place to retire, very competitive pay and great benefits.

    Cons

    Management hiding behind "processes" to kill productivity. Since they are essentially have a monopoly (yes I know there are two other bureaus), they easily get away with total lack of innovation. Obsolete tools, technology use and automation.

    Advice to Management

    Wake up and realize if you don't forward and change eventually you'll be left behind and die off.


  4. Helpful (2)

    "This company is top heavy, with little leadership."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Experian full-time (More than 10 years)

    Pros

    Decent salary & bonuses if you can survive the layoffs and environment.

    Cons

    Horrible work environment, quarterly layoffs to achieve financial "goals". Red tape abounds, unhappy people all through the company - no wonder considering the environment. I'm only staying for the inevitable severance package.

    Advice to Management

    Stop traveling all over the country with your "world tour" telling employees to keep costs down. Start by slashing you're own travel, cause I bet you aren't staying at motel6, eating McDonald's and taking cabs.


  5. Helpful (2)

    "Great people, not-so-great company: Experian Consumer Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Web Developer in Costa Mesa, CA
    Former Employee - Senior Web Developer in Costa Mesa, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Experian full-time (More than 3 years)

    Pros

    There are a lot of great people working there. A lot of people are very driven to do their jobs well, and they really care about the company. It's great to work with people like that.

    Cons

    - Pay is all over the place. Some people are paid way too much, others way too little.
    - Senior leadership has no clear vision/strategy. Projects will be greenlit with little to no research and end up getting scrapped after conversions tank.
    - Unable to retain talent. Attrition is extremely high, and all the best people leave behind mediocre talent that can barely to their jobs.
    - Bad work/life balance. Employees are pushed to work insane amounts of overtime to hit unrealistic deadlines set by oblivious upper management.
    - Senior leadership only cares about the present, not the future. Antiquated technology makes day to day maintenance a huge headache, but senior leadership is not willing to invest time and money to fix the problem because it will not result in immediate $$$.

    Advice to Management

    Treat your employees better. Stop hiring cheap, mediocre talent. Pay the great employees enough so that they don't leave. Think about updating the tech used so that it will actually work in the far future.


  6. Helpful (4)

    "Pressure Cooker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Channel Sales Director in Allen, TX
    Current Employee - Channel Sales Director in Allen, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Experian full-time (More than 8 years)

    Pros

    Decent Benefits
    Sales people work from their home offices

    Cons

    Encourage back stabbing culture to get ahead
    Highly political
    Regular purging of employees
    Poor Executive Management - most came from the banking industry and have kept their failed policies

    Advice to Management

    Enough of the employee surveys that are always manipulated to look like everyone is so happy to work for Experian. Open your eyes and see what kind of environment you have created. There are no team players. People are only looking out for #1. Create an honest culture without cronyism and watch the company flourish.


  7. Helpful (5)

    "Piece of sh..t"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    None anymore. Nada. Zilch. Curry lunch though.

    Cons

    Cronies, ex-Citi people with no skills collecting $$$

    Advice to Management

    You need to go, but I am leaving first.

  8. "Not a place to call home"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Experian full-time (Less than a year)

    Pros

    8-5 job, lots of alcohol, simple straightforward work in any position, lots of partying. If you're good at all of these you can get relatively easily promoted.

    Cons

    Culture fosters: immaturity and lack of creativity/accountability, hostility among employees, lack of collaboration other than to win a sale, lack of ownership, high employee turnover and frustration, salary far below market.

    Advice to Management

    It's time to evaluate whether the strong sales culture truly benefits the company long term. Time to evaluate whether it should really take years to build a stable team in every department. Maybe time to add responsibility to the sales culture as a company value.


  9. Helpful (1)

    "Very uncomfortable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Dallas, TX
    Current Employee - Customer Service Representative in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Experian full-time (More than a year)

    Pros

    Nice breaks all the time.

    Cons

    Nosey coworkers always have a lot of drama

    Advice to Management

    New hiring managers


  10. Helpful (3)

    "Company with no product vision or strategy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technology Leadership Role in New York, NY
    Former Employee - Technology Leadership Role in New York, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Experian full-time (More than a year)

    Pros

    Overall company has lot of data to leverage but no technology leadership.

    Cons

    No technology leadership, vision and execution. Lots of politics and nothing gets done and released.

    Advice to Management

    Hire Engineering leaders with solid skills


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