Experian Reviews | Glassdoor

Experian Reviews

Updated December 11, 2016
116 reviews

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116 Employee Reviews

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Pros
Cons
  • Relatively low salary and not so good work-life balance (overtime, no remote work) (in 19 reviews)

  • Senior management can be absent & disconnected with staff (in 40 reviews)

More Pros and Cons

  1. Helpful (2)

    "Way better customer service based jobs out there"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate II in Allen, TX
    Former Employee - Customer Service Associate II in Allen, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Experian full-time (More than a year)

    Pros

    pay, benefits, time off, sick time

    Cons

    pay, sales. work balance, environment, favoritism, not enough opportunity for growth, the way you are treated by customers

    Advice to Management

    stand up for you employees, move the people who deserved to be moved up, treat people the way you would like to be treated


  2. Helpful (1)

    "Overworked, under appreciated and whole department was planned to be moved to Chile when I was hired."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Services in Costa Mesa, CA
    Former Employee - Client Services in Costa Mesa, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Experian full-time (More than a year)

    Pros

    The people were hard workers and willing to share their experiencial information for the benefit of the department. I gained some experience that was beneficial to me as a person.

    Cons

    Workload was usually excessive and overly demanding. The work was stressful, monotonus and error prone.

    Advice to Management

    Be honest in the hiring process that the position you are interviewing for will be gone in less than two years!


  3. Helpful (2)

    "Great people to work with"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Information Security Engineer in Allen, TX
    Former Employee - Information Security Engineer in Allen, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Experian full-time (More than a year)

    Pros

    Great people to work with

    Cons

    Lack of upward mobility
    Senior management does not take interest in mentoring subordinates

    Advice to Management

    Promote hard workers, don't steal the ideas of your subordinates to make yourselves look better to senior management.


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  5. Helpful (3)

    "Account Executive (BIS) - Great Job To Horrendous Job In Less Than 1 Year"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Schaumburg, IL
    Former Employee - Account Executive in Schaumburg, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Experian full-time (Less than a year)

    Pros

    The company benefits are actually very good as far as PTO, 401K match, insurance and stock programs are concerned. The Schaumburg campus is nice, clean and relatively easy to get to.

    Cons

    Sales goals for BIS are completely unrealistic given that there is absolutely no investment in the products or marketing whatsoever. How a business unit that fails to hit its goals last year sets higher, even more unattainable targets this year without any additional investment in the business is mindboggling. The curent idea of brining in cheaper, less experienced sales reps is not the answer either as there is absolutely zero training aside from one day of webinars. Managment at all levels is absolutely atrocious as none of them have any experience in the credit or sales and run the organization like a bank not an information services company/credit bureau. This is literally the only company I have ever seen that promotes/hires sales managers with ZERO sales experience!

    Advice to Management

    Stop the practice of cronyism and hire managers that are competent and capable of doing their job and turning the business around. When a manager clearly fails to succeed, he/she should not be promoted or re-assigned, they should be terminated. Stop hiring and promoting people to be sales managers if they have absolutely no sales experience and then being surprised when they fail.


  6. Helpful (2)

    "0 loyalty"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Experian full-time (More than 10 years)

    Pros

    Keeping up with the latest technology

    Cons

    Have no problem laying off experienced employees with 10-30 years of experience with the company and keeping those who talk their way up

    Advice to Management

    Weight business decisions before taking risks and harming those who care about their job


  7. Helpful (1)

    "Not as buttoned up as one would expect"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Associate in Costa Mesa, CA
    Current Employee - Marketing Associate in Costa Mesa, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Experian full-time (More than a year)

    Pros

    Work at home flexibility, training/development, pay

    Cons

    Company culture, lack of commitment to employee wellbeing

    Advice to Management

    Focus on the talent pool you have--current practices are driving many good people away


  8. Helpful (2)

    "Wierd Working Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in New York, NY
    Former Employee - Sales in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Experian full-time (Less than a year)

    Pros

    Customer facing sellers get leased cars

    Cons

    Layoffs are a common management tool

    Advice to Management

    Man or (wo)man up! If you have an employee that needs feedback - give it to them and allow them the time to restore confidence rather than lay them off! I never saw such disfunctional behavior from senior executives in my life!


  9. "Experian Marketing Services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director Sales in Schaumburg, IL
    Current Employee - Director Sales in Schaumburg, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Experian full-time (More than a year)

    Pros

    Good people, decent pay, great benefits

    Cons

    Lack of clear leadership and vision. Have too many traditional executives whom don't understand digital marketing running the show. Every year your quota doubles and your territory get cut in half. Lack of clear direction of the future. Bad morale and lack of communication from management.

    Advice to Management

    Find outside executives who understand the digital landscape and can create a vision for the future.


  10. "political working environment - schaumburg, IL"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Consultant in Schaumburg, IL
    Current Employee - Senior Consultant in Schaumburg, IL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Experian full-time (More than a year)

    Pros

    benefits OK. plenty of food options near by

    Cons

    Low employee morale. if you are good you get overloaded. nid-management lie to employees

    Advice to Management

    Evaluate all employees honestly. Never lie to employees


  11. "Average pay, political environment, no room for growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Analyst in Schaumburg, IL
    Former Employee - Systems Analyst in Schaumburg, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Experian full-time (More than a year)

    Pros

    The front-line managers care and protected the team as much as they could.

    Cons

    January rings in a new year and a new sense of doom for employees fearing for their jobs. Front-level management cares a little too much and protects the team in an unhealthy manner.

    Fat could be trimmed to make a team run well, but usually isn't. When folks are cut, they are measured from a political perspective (tenure, friends/ties, etc.) and not what they can provide or do for the company.

    No career development. Teams are built in a very flat manner, which gives team members little room for advancement. Even if you execute your job wonderfully, there is little opportunity for you to advance since there's a strong feeling that choices for promotions/advancement are done from a political more than pragmatic perspective.

    Senior management feels dishonest and when they speak to you, it feels like they're trying to sell you a used car (and not a good one). Often times, when there are layoffs, executive speeches are contrived, insincere, and leave you feeling like they were just trying to keep rats from fleeing a sinking ship. I cannot blame them for managing the company with a cost-cutting strategy, but I always appreciate honesty so I can evaluate my career options.

    Advice to Management

    Create career paths for employees to keep them engaged and cultivate a sense of personal growth. Have reviews more often to give feedback that is helpful and properly reflective of any raises given. If an employee is told that they are doing a great job and they receive significantly less than the cost of living as an adjustment, they should not be surprised.


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