Experian Reviews | Glassdoor

Experian Reviews

Updated April 25, 2017
511 reviews

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511 Employee Reviews

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Pros
Cons
  • Relatively low salary and not so good work-life balance (overtime, no remote work) (in 19 reviews)

  • Senior management can be absent & disconnected with staff (in 40 reviews)

More Pros and Cons

  1. Helpful (1)

    "Software Developer Senior"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Costa Mesa, CA
    Former Employee - Software Developer in Costa Mesa, CA

    I worked at Experian (More than 5 years)

    Pros

    Benefits. Nice office. Work from home policy.

    Cons

    Office politics. Software projects driven by marketing deadlines, opposed to project estimates.

    Advice to Management

    Make more of an effort to retain and value your good employees.


  2. Helpful (3)

    "Experian"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CCP in Van Buren, AR
    Current Employee - CCP in Van Buren, AR
    Doesn't Recommend
    Neutral Outlook

    I have been working at Experian full-time

    Pros

    Great benefits health, dental, and vision under blue cross and blue shield. A clean environment. It can be stressful because it is an in kind call center and there are some customers that have billing issues.

    Cons

    Support staff can be hard to deal with most don't really have an idea what they should be doing. Upper management has almost no contact with everyday situations. The upper management has little to no contact with regular agents and even with an open door policy. You might as well walk your self out if you have an issues because no one is going to try and help you.

    Advice to Management

    N/A


  3. Helpful (2)

    "Exceptionally large company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Operations Analyst in Franklin, TN
    Former Employee - Network Operations Analyst in Franklin, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Experian (More than 5 years)

    Pros

    Treat employees fair, specifically in reference to salary, bonus, benefits, and they are trying very hard to not micro manage.

    Cons

    At some point they still fall into the negative activities of large corporations. Such as micromanaging, treating everyone as expendable, playing favorites in management, etc... which in turn also takes most positive attention off of making the customer experience as top priority.

    Advice to Management

    Continue to promote the internal talent with the most intelligence of systems. Always keep customer experience as the number one goal.


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  5. Helpful (3)

    "Terrible Company - Stay Away"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Consultant in Costa Mesa, CA
    Former Employee - Technical Consultant in Costa Mesa, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Experian full-time (More than 10 years)

    Pros

    Really good relationships with peers. Most people, especially long-time employees, work really hard and care about results because they are self-motivated...not because of anything management does.

    Cons

    Just about everything! Poor planning. Cost cutting at the expense of quality. Offshoring of IT resources with no consideration of skill levels or experience. But in spite of the constant cost-cutting, many projects had $ millions thrown at them but were so poorly conceived and managed that they were never successfully implemented. Constant layoffs and everyone worried about layoffs. Too much of "who" you know and not "what" you know to get ahead.

    Advice to Management

    Worry less about the shareholders and short-term profit and more about the employees, morale, and long-term investments in technology infrastructure and projects that pay off in the long term. Respect the business and technical knowledge of the employees and include them in decision making.


  6. Helpful (4)

    "Good company but strict culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Services/Response Processing in Allen, TX
    Former Employee - Customer Services/Response Processing in Allen, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Experian (Less than a year)

    Pros

    Gym onsite
    Benefits after 30 days
    Fair amounts of benefits time

    Cons

    Pay isn't competitive
    Long training periods (9 weeks for CS for example)
    Metrics environment
    No real defined path for growth from what Ive observed. Office politics to play to get ahead of course like most big corporation.
    No bonus offers to tie with metrics.

    Advice to Management

    To be more engaging as many lack the skills- they are perhaps good at getting their bosses job done but have loss touch with personalizing and teamwork.


  7. Helpful (1)

    "Well rounded organization offering robust career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Experian full-time (More than 3 years)

    Pros

    Smart, dynamic people; interesting projects and initiatives; cutting edge technology and resources; work-life balance; flexibility and employee perks

    Cons

    Pay can be less than competitive than the market rate


  8. Helpful (3)

    "Marketing Services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good email business. Potential for huge revenue.

    Cons

    You fired the NY team where all the knowledge was, there were a few idiots but overall it was head and shoulders above the LA office.

    Advice to Management

    The entire LA office is a bunch of incompetent idiots. Rehire the NY team and move
    DEV to NY. The application will turn around 100%. One guy there, actually knew what was wrong and it was documented but he took it when he left.....


  9. "Security Administrator I"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Allen, TX
    Former Employee - Anonymous Employee in Allen, TX
    Recommends
    Neutral Outlook

    I worked at Experian full-time (More than 10 years)

    Pros

    The use of state-of-the-art security provisioning applications and maintenance systems.

    Cons

    Mid-level management lacks confidence to support the administrators concerns and suggestions regarding day-to-day operations.

    Advice to Management

    Allow administrator/employee empowerment to grow in order for morale and productivity to increase.


  10. Helpful (1)

    "Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lewisville, TX
    Current Employee - Anonymous Employee in Lewisville, TX
    Doesn't Recommend
    Positive Outlook

    I have been working at Experian (More than a year)

    Pros

    Easy Work, work out center onsite, benefits

    Cons

    Money, no perks, favoritism, no freedom


  11. Helpful (3)

    "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Manager in Schaumburg, IL
    Former Employee - Manager in Schaumburg, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Experian full-time (More than 3 years)

    Pros

    Good company, not great but good. Worked in the Schaumburg office and the people there are wonderful. Fun culture if your in the right area of the business.

    Cons

    Declining business, lots of downsizing, feels like a company that's on the downhill. Some employees have worked there their entire careers and that can create a stagnant environment.


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