Experian Reviews in Schaumburg, IL | Glassdoor

Experian Schaumburg Reviews

Updated August 21, 2017
57 reviews

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Schaumburg, IL

3.9
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Craig Boundy
3 Ratings

57 Employee Reviews

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Pros
  • It has a lot of benefits for their employees and its always taking care of people giving relevance to the work/life balance (in 108 reviews)

  • everyone has a laptop and can work from home as needed (in 35 reviews)

Cons
More Pros and Cons

  1. "Highly reputable and respected organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Director - CIS in Schaumburg, IL
    Current Employee - Sales Director - CIS in Schaumburg, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Experian full-time (More than 3 years)

    Pros

    Great culture, many opportunities, very transparent leadership, a leader in helping consumers

    Cons

    None thus far during my 3 years here

    Advice to Management

    Keep up the great work


  2. "Current happy employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Schaumburg, IL
    Current Employee - Account Manager in Schaumburg, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Experian full-time (More than a year)

    Pros

    Great culture, good benefits, solid products, and fair compensation

    Cons

    This is department specific (others are fully remote) - they could allow for more opportunities to work from home on occasion.

    Advice to Management

    See cons

  3. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Schaumburg, IL
    Current Employee - Account Executive in Schaumburg, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Experian full-time (More than a year)

    Pros

    Collaborative Atmosphere, Culture, Colleagues, Good Work/Life Balance

    Cons

    Internal Obstacles, Lack of Resources, Lack of Understanding of What Employees Do.

    Advice to Management

    Understand what each channel does and the internal struggles that can be avoided to make each employee successful


  4. "Great Company, fair compensation."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Schaumburg, IL
    Current Employee - Consultant in Schaumburg, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Experian full-time (More than 10 years)

    Pros

    Professional organization and redpectful. Freedom to innovate and come up with new ways of doing things. Flexible work schedule. Rare instances of micro-managing but depends on your group/manager.

    Cons

    Constant change and downsizing. Can be clique. New technology training opportunities are limited. Limited internal mobility. You can easily plateau professionally.

    Advice to Management

    None at the moment


  5. Helpful (3)

    "Hoping that 2017 is a rebuilding year."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Schaumburg, IL
    Current Employee - Anonymous Employee in Schaumburg, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Experian full-time

    Pros

    Interesting mix of clients, good benefits and work-life balance. Dynamic company and industry with new opportunities coming up all the time. New branding is a welcome step in the right direction.

    Cons

    Dysfunctional management culture brought on by frequent re-orgs, cost-cutting moves, and internal struggles over resources. Accounting and management functions have lagged behind functional changes in organization. Lack of trust among internal groups is causing an already-overworked staff to spend time trying to protect their own interests from perceived internal competition. Customer satisfaction from long-term, high-revenue clients is suffering despite high net-promoter ratings overall.

    Advice to Management

    Please pay attention to the cultural side effects of all those reorgs and budget cuts. I wonder if you notice the sense of cynicism that has begun to take hold within the organization as remaining staffers become fatigued and demoralized. There will be long-term consequences to the orgamization's effectiveness.


  6. "Very flexible work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Schaumburg, IL
    Former Employee - Account Manager in Schaumburg, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Experian (More than 10 years)

    Pros

    * Very flexible work environment/work from home
    * For the most part, the people you work with are very nice and most people get along
    * Trying to push digital platforms instead of legacy DM products
    * Pay is somewhat competitive. Benefits (Insurance) is pretty good, although has increased the past few years
    * Company matches 401K up to 4%

    Cons

    * Constant re-organizations
    * Constant changes in Sr Mgmt
    * Bonus payout is very small
    * Behind the times in internal working platform and slow moving to react to the digital and email space
    * Expansion into Costa Rica has not worked.

    Advice to Management

    Not sure. There is a contact changing of Sr level management that you can't keep track of who is in charge.


  7. Helpful (3)

    "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Manager in Schaumburg, IL
    Former Employee - Manager in Schaumburg, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Experian full-time (More than 3 years)

    Pros

    Good company, not great but good. Worked in the Schaumburg office and the people there are wonderful. Fun culture if your in the right area of the business.

    Cons

    Declining business, lots of downsizing, feels like a company that's on the downhill. Some employees have worked there their entire careers and that can create a stagnant environment.

  8. Helpful (2)

    "Client Svcs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Svc in Schaumburg, IL
    Former Employee - Client Svc in Schaumburg, IL
    Doesn't Recommend
    Neutral Outlook

    Pros

    Pay, benefits, flexibility, modern offices.

    Cons

    Good 'ol boys, advancement difficult.


  9. Helpful (2)

    "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Schaumburg, IL
    Former Employee - Director in Schaumburg, IL
    Recommends
    Neutral Outlook

    I worked at Experian full-time

    Pros

    I worked with some really great people. Great benefits. Something new every day, quarter, year.

    Cons

    They need to fix some of the old info structure in order to keep up with the new products & services they offer. It takes internal teams a lot longer to get simple tasks done. Its like putting a big Band-Aid over a bullet wound. So employees in multiple groups are working harder NOT smarter on things they should be doing to help drive/retain revenue & Customer Satisfaction.

    Advice to Management

    When you make changes to internal customer facing teams, make sure you track the success (or lack of success) of those changes. Don't make changes just to make a change. It not only upsets employees but also customers.


  10. Helpful (1)

    "Keep It Up!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Analyst in Schaumburg, IL
    Current Employee - Technical Analyst in Schaumburg, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Experian full-time (More than 10 years)

    Pros

    Great place to work - management in Marketing Services is very conscious of a home/work balance. Management supports their employees and encourages career growth. Lots of great benefits: fantastic insurance prices, 401K matching, lots of vacation & holidays. There is exciting & engaging work in developing markets for those who actively pursue it. I think the company has a bright future & am excited to be on board!

    Cons

    I can't say I would have written this review in 2010 when everyone was just glad to have a job, but this company puts their money where their mouth is and invests in it's employees - as business gets better, so do the benefits. The only thing I'd like to see more of is more formal training programs and certifications for those outside the sales organization.

    Advice to Management

    Please consider providing additional training and support to those with roles in struggling sectors to help them successfully transition into new, more relevant roles as those departments scale back, rather than losing the talent and dedication of long-time employees.


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