Express Locations Reviews | Glassdoor

Express Locations Reviews

Updated March 14, 2017
60 reviews

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Full-time Part-time

4.0
Star Star Star Star Star
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Todd Heiner
6 Ratings

60 Employee Reviews

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Pros
  • I was promoted after only 6 months to Store Manager at a brand new T-Mobile retail store (in 6 reviews)

  • Great pay, balance of work life (in 5 reviews)

Cons
  • This leads to long hours, excessive micro managing, and more stress than the job is worth (in 7 reviews)

  • Upper management seems to have no real understanding of what they are doing, call mandatory meetings where they just beat up the staff (in 5 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    "10 Years at Express I started when we had 16 stores!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Director of Sales, Pacific Northwest in Seattle, WA
    Current Employee - Executive Director of Sales, Pacific Northwest in Seattle, WA
    Recommends
    Positive Outlook

    I have been working at Express Locations full-time (More than 8 years)

    Pros

    Express has been a phenomenal company to work for, I have worked exceptionally hard for the organization and have been well rewarded for those efforts, far more than comparable work has gotten me at other companies. Compensation for producers is excellent and the company is more than fair. Work Environment is great, people are outstanding and I love working here, I would work here another 10 years!

    Cons

    We aren't perfect, occasionally, a rouge Manager or Director makes our organization less than it should be, but the best intentions of the organization are always there, and we rectify our mistakes.

    This company isn't for everyone, it takes grit, determination, and a willingness to win, as well as a great deal of integrity, unfortunately these character traits are hard to find all in one person. Most people who don't care for Express weren't here for the right reasons.

    Advice to Management

    Keep doing what you are doing and continue to find the right people, the kind of people who built this company into what it is today!

    Express Locations Response

    Nov 23, 2016

    Thank you for your review. Express Locations deems it's employees the company backbone which makes us the leading industry dealer for the Mountain and Pacific Northwest areas. People are happy here! ... More


  2. Helpful (2)

    "Express locations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Store Manager in Boise, ID
    Current Employee - Retail Store Manager in Boise, ID
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Express Locations full-time (More than 5 years)

    Pros

    Great pay great owners was treated vary well. This company really values there employees love the inventive trips. Have loved seeing this company grow

    Cons

    Lots of favoritism and now the company is selling out to a bigger dealer. But the change should be a good thing. A lot of the financial responsibility falling on management and reps for a bad inventory system

    Express Locations Response

    Mar 15, 2017

    Thank you for your review. As one of T-Mobile's largest branded partners, Express Locations puts their stock into it's sales employees as they are the backbone of our business. The owners are ... More


  3. "Great places to be"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Draper, UT
    Current Employee - Sales Manager in Draper, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Express Locations full-time (More than 3 years)

    Pros

    Great growth opportunity and compensation structure work hard and the reward can be very significant this is a promote within company

    Cons

    Work life balance high turn over and the inability to train quickly enough before creating a poor work place as well as trying to coach and train to the changes that come within the wireless industry


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  5. Helpful (1)

    "Huge potential, so long as you have the right DOS."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Store Manager in Lynnwood, WA
    Current Employee - Retail Store Manager in Lynnwood, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Express Locations full-time

    Pros

    Lots of opportunity for growth within the stores and within the market. Income has the potential to be amazing, but those can be difficult to achieve.

    Cons

    People are regularly placed in positions of authority without any real experience or understanding of what needs to be done. Staff is continually gutted, then hired, and what is left is transferred constantly. This creates instability and an inability to perform well. Additionally, bad hires are often allowed to continue in employment because there isn't a good replacement or they make the company too much money in the short term. Upper management seems to have no real understanding of what they are doing, call mandatory meetings where they just beat up the staff. Managers are left to flounder, saying the answers are in MEL or C2 and then the senior manager never bothers to actually teach and develop.

    Express Locations Response

    Mar 15, 2017

    Appreciate your remarks. As a leader in the wireless industry, Express Locations has a grounded commitment to every department in our company. Management is fostered and tended to on a daily basis ... More


  6. Helpful (2)

    "Poorly run, horrible district managers in Colorado"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Parker, CO
    Former Employee - Store Manager in Parker, CO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Express Locations full-time (More than a year)

    Pros

    There are no problems with this company. They drive all of their sales people into the ground and have no respect for any type of work life balance. The Colorado district manager that manages Parker and the surrounding areas is a poor excuse for a human being

    Cons

    Everything I mentioned above and more. It's hard to work for a company that allows individuals to be district managers that have no skill set or the understanding of how to handle people

    Advice to Management

    Try hiring people that actually give a darn and pay them what they're worth. Obviously a successful company but a lot of bad people and a lot of key management spot

    Express Locations Response

    Mar 15, 2017

    Express Locations is among the top 5000 fastest growing and most influential companies in the nation. How did we manage that in the 9 short years of receiving the title? Express Location's success is ... More


  7. Helpful (1)

    "Sales Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Express Locations full-time

    Pros

    fun coworkers
    easy to think outside the box

    Cons

    Change in commission structure.
    Was difficult to hit minimum quotas and earn commission.

    Express Locations Response

    Feb 13, 2017

    Appreciate your opinion. Express Locations is a fun place to work plus we are proactive with T-Mobile commission based structure and therefore diligently coach to the revolving changes. Pioneering ... More


  8. Helpful (1)

    "Store Operations Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Express Locations full-time

    Pros

    Easy but many different responsibilities.

    Cons

    hourly wage is way too little for the responsibilities.
    little commissions

    Advice to Management

    if you have no sales experience or if you have relatively less work experience, it will take for e ver to advance. Advancement is very limited in operations while there's always need in Sales.

    Express Locations Response

    Feb 4, 2017

    Thank you for your feedback. Express is always working to enhance our sales force by educating and coaching diligent performance. Our Training and Operations place significant effort in fostering a ... More


  9. "Be ready to be a shark"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Brighton, CO
    Former Employee - Sales Representative in Brighton, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Express Locations full-time (Less than a year)

    Pros

    Fun co-workers, T-Mobile is up and coming.

    Cons

    Management pushes you to be a shark because of bad commission setup

    Advice to Management

    Let reps sell how they're comfortable selling

    Express Locations Response

    Jan 27, 2017

    Thank you for your feedback. Express fosters growth by instilling a culture of learning and sales. Our commission plan instills a competitive edge, promoting teams to work together which makes ... More


  10. Helpful (2)

    "Sales Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Express Locations full-time

    Pros

    You can get a lot of overtime with employees calling out or being lazy and leaving work early.

    Cons

    Management does not do anything about employees stealing. Be careful about other representatives stealing sales. Management asked employees to make the cash drawerts balance from own pocket at the end of the night.

    Advice to Management

    Be honest, don't steal.

    Express Locations Response

    Jan 27, 2017

    Responses are encouraged which makes Express a unique sales entity. We are always looking for ways to promote accurate and timely communication from our Executive sales leaders on down the line. We ... More


  11. "Not a fan of working a job, but Express is pretty good..."

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Philadelphia, PA
    Current Employee - Anonymous Employee in Philadelphia, PA
    Recommends

    I have been working at Express Locations full-time (Less than a year)

    Pros

    Relaxed and fun environment, great personalities, friendly and motivational management, people take care of you while you are learning how things work, flexibility, better overall pay (hourly + commission) than corporate stores if you don't suck at sales.

    Cons

    Lack of inventory in some cases makes you miss easy sales

    Advice to Management

    Keep it up! :)

    Express Locations Response

    Nov 16, 2016

    Thank you for your review. Express is committed to fostering personal and professional growth. We invest in our employees because when they win we all win!



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