Express Scripts Reviews

Cons

- I've been here two months and can find very little cons. The company has gone through a major cultural transformation over the last 2 years with new C-suite leadership. I did read through the glass door reviews before I accepted my position and I can say that most of the reviews are based on the old culture. I am very glad I joined the Express Scripts team.

Cons

Management is not a very good trait. Need better managers to equally give duties. Need a more efficient system .

Cons

The job is grueling- the work is extremely varied and you spend a lot of time investigating information that doctors and other departments should have already provided.

The emotional kickback is high- you are dealing with patients who are in pain- have drug addictions- parents of babies- telling them meds are denied or we screwed up a shipment. It can be heart-wrenching.

The management doesn't get it- they expect big numbers but it is completely luck of the draw whether you get accounts that can easily be completed or if they will take days or even weeks to resolve- which means it affects if you get a raise or bonus.

November through march is like a never ending hell week- accounts that never end, mandatory overtime, upset customers, upset management if you don't make your numbers. The stress is very high.

Cons

When you need help what something leads was never helpful

Cons

Crosstraining into multiple areas now, with very little compensation. Majority of my work is now in an area I didn't apply for, nor wanted. Almost zero advancement opportunities.

Cons

Not I am aware of now at this point of time.

Cons

Complex business' have many departments to learn and this makes it hard to find the right avenue to get work done.

Cons

Behind in technology and comunications. Departments should be more knowledge and aware of what other job areas do.

Cons

Management. Having someone in management has your best interest, not just their own. Pay is horrible, no one could really live off of this salary. I had to get a second job.

Cons

When started 3 years decent company. They treat like robot do not want use bathroom. And. There calls overlape you on a call member. And member hangsvupvnew calls cones in behind say we got video you hung so your fault stem error other no video blank screen call drops your mouse there call drops your fault make honest mistake your fired. Three years never written up workedvovertime .flex schedule cause needed helpedcworjed holiday work three different .ask for help never got it was not shown calls till in room fire me. And brought up my fmla. Which has has made me have panic attacks . they skandervyou. I Also gavevupv12 Saturday works anythingvtgey need I did all supervisor talkvyour personal information to there friends.. Never pay you right tax you like commission 33 1-3 percent. Always system problem never get write amount promise all stuff never follow thru. Ask for help lookbinvcomputer call tel and this for Department of defense customer and want u off 6 min and 90 year old man medicine never comes get off 6 min. 85 percent calls people old customer service here help not push you off phone. Mangemebt worst company ever worked for they all walk around mean nasty except man Peter Olsen best they have. I never say good morning if you say first and 90 percent you don't see there outside smoking. Long run system problems get you fired . supervisor us less. Mangent team no nothing depart of defense new ports st Lucie and not one supvisor on phone for evenbhour hour stock always going down ivgive that company Oct will close there bringing to fire so door closes don't have pay unemployment. Fmla is Phipps and supvisor was holdingvtht against me. There not humans there they want agent to be robots. I gave my all and showed me at the exit door calls there system problem. If you get a job bring your leash cause you there dog.