Express Scripts Reviews | Glassdoor

Express Scripts Reviews

Updated April 25, 2017
2,008 reviews

Filter

Filter

Full-time Part-time

2,008 Employee Reviews

Sort: Popular Rating Date

Pros
  • The ability to work from home when needed is a plus (in 171 reviews)

  • Great work/ life balance and opportunity for career growth (in 46 reviews)

Cons
  • The company is struggling to define a work-life balance (in 207 reviews)

  • Minimal direction internally with almost no work/life balance (in 77 reviews)

More Pros and Cons

  1. Helpful (4)

    "Sr director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Director in Franklin Lakes, NJ
    Former Employee - Senior Director in Franklin Lakes, NJ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Express Scripts full-time (More than 10 years)

    Pros

    Stock options were a nice incentive

    Cons

    Employees are treated poorly. No work life balance

    Advice to Management

    Leadership needs to value their employees


  2. "Senior Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Saint Louis, MO
    Current Employee - Senior Manager in Saint Louis, MO
    Neutral Outlook

    I have been working at Express Scripts full-time (More than 5 years)

    Pros

    Decent benefits package and generous time off. The company, in general, has integrity as it relates to clients and exemplifies this value.

    Cons

    In my experience, it is very difficult to move into another department or get meaningful development opportunities.


  3. Helpful (3)

    "Disappointed with express-scripts/accredo"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orlando, FL
    Former Employee - Anonymous Employee in Orlando, FL
    Doesn't Recommend
    Negative Outlook

    I worked at Express Scripts full-time (More than a year)

    Pros

    Pay and PDO but you can never use it due to too many people are on FMLA

    Cons

    High school drama. Dishonest supervisors and mangers. Money hungry and lack of communication and training with given a new position. Tech issues that mess with preformance and your held responsible even when reporting correctly. Compliance with state and federal laws are ignored. Patients suffer

    Advice to Management

    Stop taking only upper management word. Talk to the employee under management confidently to avoid any retaliation from telling the truth. Open door policy should mean open door and confidential reporting should protect the reporter


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (6)

    "Votes 2nd worst company to work for in the U.S."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Entry Technician in Fairfield, OH
    Former Employee - Data Entry Technician in Fairfield, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Express Scripts full-time (More than 3 years)

    Pros

    There were no pros to this job. When it was Medco it was slightly tolerable but Express Scripts "merged" with Medco and it became a nightmare. It really earned it's ranking as 2nd worst company to work for.

    Cons

    Super micromanaged. The management was lazy and incompetent. They brought in more and more management. I can't stress the absurdity enough, it was like Office Space. I had 5 tiers of management in the building alone. The people who actually do work are treated horribly. Disrespect and threatened. The pay is crap. I was fed so many lies about raises and bonuses. Never happened. I was asked to come back.. I'd rather be homeless.

    Advice to Management

    Fire most of the management and other than one person (R.F.) ever other manager sleeps or does nothing all day. They need to clean house.

    Express Scripts Response

    Jul 29, 2016

    Thank you for your candid feedback, and we’re sorry your experience with us wasn’t what you expected. Since completing the merger, we’re focused on making improvements to our culture, which ... More


  6. Helpful (5)

    "Only cares about profit, numbers and statistics. Does nothing for their hundreds of thousands of patients"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Patient Care Advocate in Bloomington, MN
    Former Employee - Patient Care Advocate in Bloomington, MN
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Express Scripts full-time (More than 8 years)

    Pros

    Benefits are in line with industry standard. Team leader was the only reason to stay at company until she/he was fired.

    Cons

    ESI inc is only interested in profit. I've seen thousands of patients go without lifesaving medication due to employee and system failures

    Advice to Management

    Listen to your frontline employees


  7. Helpful (2)

    "Controlling"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pharmacist in Troy, NY
    Current Employee - Pharmacist in Troy, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at Express Scripts full-time (More than 5 years)

    Pros

    at-home work schedule is nice if you can get in

    Cons

    A controlling, top-down mgt style, changes work schedules on a dime, pretends to listen to employee criticism, continually changes the rules you were hired under, very high pressure atmosphere esp. for technicians.

    Advice to Management

    Listen to the employees


  8. Helpful (3)

    "Worst Company I have Worked for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pharmacy Technician - Fulfillment in Tempe, AZ
    Former Employee - Pharmacy Technician - Fulfillment in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Express Scripts full-time (More than a year)

    Pros

    There really aren't any other than the pay but trust me you earn it.

    Cons

    They always have an ad for new employees for a reason. They have people crawling around for hours checking their equipment. It should be a professional that does this not Techs.

    Advice to Management

    Get a clue and treat your employees like people, they are. I've seen cattle treated better.


  9. Helpful (3)

    "Pharmacy technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pharmacy Technician in Saint Louis, MO
    Former Employee - Pharmacy Technician in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Express Scripts (More than 5 years)

    Pros

    Hours
    Pto
    Benefits are decent
    I have nothing else good to say

    Cons

    Pay
    No room for growth
    Micro managed
    Lay offs
    High turn over
    Not truthful about job description upfront

    Advice to Management

    stop writing fake reviews. Take time to actually understand your employees and work to better management and overall environment. Employees would work better if they felt appreciated


  10. Helpful (3)

    "It started off really well. After they began closing down sites, it went downward."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Entry Pharmacy Technician in Mason, OH
    Former Employee - Data Entry Pharmacy Technician in Mason, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Express Scripts full-time (More than a year)

    Pros

    Great Supervisors, staff friendliness, able to interact with upper management, tuition reimbursement, health insurance, security, overall great environment to work in

    Cons

    VTO (often time is spent just sitting because there is no work to do), low work volume, schedule flexibility, promotion opportunities are limited depending on where you start,

    Advice to Management

    There is no need to keep hiring if there is no work to be done.


  11. Helpful (1)

    "Business Anaylst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Earth City, MO
    Former Employee - Business Analyst in Earth City, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Their benefits and flexible schedule was a major plus for myself

    Cons

    I experienced poor management from a previous manager I was reporting to.

    Advice to Management

    n/a


Showing 2,008 of 2,113 reviews
Reset Filters