Express Scripts Reviews | Glassdoor

Express Scripts Reviews

Updated July 25, 2017
2,097 reviews

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2,097 Employee Reviews

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Pros
  • The ability to work from home when needed is a plus (in 183 reviews)

  • Embracing agile has promoted work life balance (if you want that) or if you want to work more projects you can get involved with other teams (in 50 reviews)

Cons
  • The company is struggling to define a work-life balance (in 212 reviews)

  • no work life balance despite company rhetoric to the contrary (in 78 reviews)

More Pros and Cons

  1. Helpful (1)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Dublin, OH
    Current Employee - Customer Service Representative in Dublin, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Express Scripts full-time (More than 5 years)

    Pros

    Decent benefits and average pay. Work at home is good if you have it available in your department. More supervisors who care than those who don't.

    Cons

    There is no such thing as having a schedule that you were hired to work. There are schedule bids constantly and your tenure means nothing!

    Advice to Management

    Stop putting your workforce up in arms every 6 months with schedule bids. I know business needs change but if staffing plans can't be any better than they are, failure will be inevitable.


  2. "Eligibility Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Express Scripts full-time

    Pros

    Love to help people an put a smile on there face.

    Cons

    When you need help what something leads was never helpful

  3. "Great place to work, but constantly changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Express Scripts full-time (More than 10 years)

    Pros

    pay and benefits are decent

    Cons

    Priorities change way to often


  4. Helpful (1)

    "Patient care advocate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Port Saint Lucie, FL
    Former Employee - Anonymous Employee in Port Saint Lucie, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Express Scripts full-time (More than 3 years)

    Pros

    You get to clock out

    Cons

    When started 3 years decent company. They treat like robot do not want use bathroom. And. There calls overlape you on a call member. And member hangsvupvnew calls cones in behind say we got video you hung so your fault stem error other no video blank screen call drops your mouse there call drops your fault make honest mistake your fired. Three years never written up workedvovertime .flex schedule cause needed helpedcworjed holiday work three different .ask for help never got it was not shown calls till in room fire me. And brought up my fmla. Which has has made me have panic attacks . they skandervyou. I Also gavevupv12 Saturday works anythingvtgey need I did all supervisor talkvyour personal information to there friends.. Never pay you right tax you like commission 33 1-3 percent. Always system problem never get write amount promise all stuff never follow thru. Ask for help lookbinvcomputer call tel and this for Department of defense customer and want u off 6 min and 90 year old man medicine never comes get off 6 min. 85 percent calls people old customer service here help not push you off phone. Mangemebt worst company ever worked for they all walk around mean nasty except man Peter Olsen best they have. I never say good morning if you say first and 90 percent you don't see there outside smoking. Long run system problems get you fired . supervisor us less. Mangent team no nothing depart of defense new ports st Lucie and not one supvisor on phone for evenbhour hour stock always going down ivgive that company Oct will close there bringing to fire so door closes don't have pay unemployment. Fmla is Phipps and supvisor was holdingvtht against me. There not humans there they want agent to be robots. I gave my all and showed me at the exit door calls there system problem. If you get a job bring your leash cause you there dog.

    Advice to Management

    Go backvtovschool and get management training. This will bevescolte to Department if defense how they want agentsvtovtret there vet. And medicine AKWAYS. Lost just count number overuse in one month.


  5. Helpful (3)

    "Sr. Pharmacy Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Pharmacy Technician in Saint Louis, MO
    Current Employee - Senior Pharmacy Technician in Saint Louis, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Express Scripts full-time (More than 5 years)

    Pros

    Good benefits, if full time guaranteed 40 hours, PTO

    Cons

    Micro management, favoritism, little opportunity for growth, supervisors rarely listen.......etc etc

    Advice to Management

    Listen to the employees and follow up on complaints asap


  6. Helpful (7)

    "Senior Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Saint Louis, MO
    Current Employee - Senior Director in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Express Scripts full-time (Less than a year)

    Pros

    Noble mission, very talented leaders, competitive comp structure

    Cons

    extremely unsettled, continuous layovers and re-organizations, senior leadership great at cutting costs, but have little concern for people and culture, great deal of politics

    Advice to Management

    Settle on a plan and vision, you are losing very talented people because of the chaos.


  7. Helpful (3)

    "enough is never enough for esi"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orlando, FL
    Former Employee - Anonymous Employee in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Express Scripts full-time (More than 3 years)

    Pros

    decent pay, ability to work from home

    Cons

    rude management, they are never satisfied, constant pressure, terrible scheduling of breaks. i used to work 10 hours days and within the first 3 hours i had already had a 15 min break and 30 minute lunch, then 2 hours later my last 15 min break. So i was then expected to work 5 hours with no bathroom break

  8. "Patient Care Advocate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Care Advocate in Port Saint Lucie, FL
    Current Employee - Patient Care Advocate in Port Saint Lucie, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Express Scripts full-time (More than 3 years)

    Pros

    I have work for several call center in my life and I have to be honest Express Scripts happens to be one of the better companies to work for, the environment is pleasant and the co-workers are friendly. If you're looking for job security Express Scripts is a good place to start you don't have to worry about being laid off during off season. They have (VTO) volunteer time off you can choose to use if you like. They have excellent benefits and they encourage their employees to continue their education they're willing to accommodate work schedule for your continual education.

    Cons

    If you're looking for a permanent shift don't expect to have one with Express Scripts it's constantly changing they have shift bids and you never know what schedule you will end up with. The pay could be a lot better for the amount of work you are doing.

    Advice to Management

    Express Scripts will promote within


  9. Helpful (3)

    "Patient Care advocate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Express Scripts full-time

    Pros

    unfortunately none to speak of .

    Cons

    slavery mentality, encourage lying to customers, poor pay,


  10. "Product managment"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Express Scripts full-time (More than 10 years)

    Pros

    A very good company

    Cons

    To far from my house lol


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