Express Scripts Reviews | Glassdoor

Express Scripts Reviews

Updated June 22, 2017
2,061 reviews

Filter

Filter

Full-time Part-time

2,061 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • The company is struggling to define a work-life balance (in 211 reviews)

  • no work life balance despite company rhetoric to the contrary (in 78 reviews)

More Pros and Cons

  1. Helpful (4)

    "Ok for short term"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Patient Care Advocate in Tempe, AZ
    Former Employee - Patient Care Advocate in Tempe, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Express Scripts full-time (Less than a year)

    Pros

    Easy to get hired, good training class, fun coworkers, good work space

    Cons

    Have to take calls from a lot of different programs with all different benefits. Easy to mix up.


  2. "Excellent Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Express Scripts full-time (More than a year)

    Pros

    Great leadership and amazing team atmosphere.

    Cons

    The company is struggling to define a work-life balance.

    Advice to Management

    Keep up the great work!


  3. Helpful (6)

    "Worst Ever!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Warrendale, PA
    Current Employee - Anonymous Employee in Warrendale, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Express Scripts full-time (More than 3 years)

    Pros

    Free parking and full cafeteria in the building.

    Cons

    Everything else. From benefits to compensation to communication, it is the worst.

    Advice to Management

    You need to compensate your employees better. This workload is outrageous and each quarter the goal is bigger and bigger. Your bonus structure, training, compensation, benefits, communication, attitude towards anyone not in upper management - it all needs to change. The room for advancement in certain branches is minimal at best. And having a supervisor located in one state and a manager located in another means that there is never anyone in the office for you when issues arise. And they always do. This company is a joke. They don't care about their employees. They don't care about their patients. All they're ever concerned with is the Almighty Dollar. And they're definitely not interested in sharing any of it.


  4. "Work place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager in Saint Louis, MO
    Current Employee - Senior Project Manager in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Express Scripts full-time (More than a year)

    Pros

    Very good people..fun environment, great cafe, Starbucks, etc.

    Cons

    It's always controlled chaos everyday. Have to have strong will to work here

    Advice to Management

    Look for the diamond in the rough, they may surprise you


  5. Helpful (2)

    "Corporate ways will drive this company into the ground."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Express Scripts full-time (More than a year)

    Pros

    Solid company, room to grow if you like corporate stuff.

    Cons

    Weak management. Both managers I had were incredibly weak. Ask questions, first one would simply write back a crappy email, asking me what the answer was, since she didn't know. Act like she was training me by making me go find answers. But she got promoted. 2nd manager was so scared he would whisper on the phone, since he didn't want to have anyone at corporate hear him. Again, could not answer questions, umm, let me get back to you that, then never would. Again, he was promoted as well.

    Advice to Management

    None, you don't listen to it anyway.


  6. "Rewarding place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Training Consultant in Saint Louis, MO
    Current Employee - Training Consultant in Saint Louis, MO
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Express Scripts full-time (More than 5 years)

    Pros

    Paid time off, opportunities for advancement, competitive and innovative environment, benefits

    Cons

    Sometimes need to work long hours


  7. "It is what it is"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Port Saint Lucie, FL
    Former Employee - Customer Service Representative in Port Saint Lucie, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Express Scripts full-time (More than a year)

    Pros

    The tuition reimbursement program is nice and the call center was well maintained. They were willing to change work schedule and allowed me to work from home so I could finish my bachelor's degree.

    Cons

    It was a customer service job dealing with Medicare patients. Enough said.


  8. Helpful (5)

    "Move On"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Certified Pharmacy Technician in Albuquerque, NM
    Current Employee - Certified Pharmacy Technician in Albuquerque, NM
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Express Scripts full-time (More than 10 years)

    Pros

    Company offers benefits to the new employee starting on day one.

    Cons

    Company places no value in long term employees. There is no incentive or reason to stick around. Their policies favor only the new employee. High turnover in management; unstable environment. Move on as soon as you can.

    Advice to Management

    You need to listen to employees when they tell you what is wrong , especially when they offer a solution to the problem. You pretend to listen and to care but it boils down to a facade.


  9. Helpful (2)

    "Lots of layoffs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Director in Franklin Lakes, NJ
    Former Employee - Senior Director in Franklin Lakes, NJ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Express Scripts full-time (More than 8 years)

    Pros

    Allows work from home one day per week

    Cons

    There have been repeated layoffs over the last five years

    Advice to Management

    Fix the Anthem dispute so that the stock can go back up again


  10. Helpful (1)

    "Biased opinion"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - RTL in Las Vegas, NV
    Former Employee - RTL in Las Vegas, NV
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Express Scripts full-time (More than 10 years)

    Pros

    I suppose the pay was fair or rather consistent with call center jobs. In some locations you have the option to work from home.

    Cons

    There is a lot of favoritism and micromanaging

    Advice to Management

    When you merged with Medco Health you eliminated the beneficial parts of the company and you would be more successful if you didn't run and treat all your clients like you are the dollar store of the PBM industry. You should follow the management style David Snow had instilled in the company before you merged.


Showing 2,061 of 2,168 reviews
Reset Filters