Express Scripts Supervisor Reviews | Glassdoor

Express Scripts Supervisor Reviews

Updated May 11, 2017
34 reviews

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Supervisor

2.7
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Express Scripts President & Chief Executive Officer Tim Wentworth
Tim Wentworth
4 Ratings

Employee Reviews

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Pros
  • The ability to work from home when needed is a plus (in 182 reviews)

  • Embracing agile has promoted work life balance (if you want that) or if you want to work more projects you can get involved with other teams (in 50 reviews)

Cons
  • The company is struggling to define a work-life balance (in 212 reviews)

  • no work life balance despite company rhetoric to the contrary (in 78 reviews)

More Pros and Cons

  1. "Opportunity potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Supervisor in Saint Louis, MO
    Current Employee - Program Supervisor in Saint Louis, MO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Express Scripts full-time (More than 3 years)

    Pros

    Potential to advance - The company has a great deal of potential. Networking or education is essential to the overall process to advance.

    Cons

    Pay and compensation - The company operates on a pay scale using letters (Grade C). The pay however, differs from building to building. A Grade C falls in the same bracket as a Grade B in another building.

    Advice to Management

    Transparent pay scale


  2. Helpful (3)

    "Contact Center Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Pueblo, CO
    Former Employee - Supervisor in Pueblo, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Express Scripts full-time (More than 10 years)

    Pros

    When I first started at ESI, the upper leadership seemed to care about there employees.

    Cons

    You can be a stretch employee for 10years + but when it comes to cutting the old mighty dollar they don't care how many valuable people they will let go they just let them go.
    I had planned on retiring from ESI but they had a different plan.

    Advice to Management

    Keep your valuable people, reevaluate your reduction in force process.

  3. Helpful (4)

    "Horrible management good benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Supervisor in Saint Louis, MO
    Current Employee - Call Center Supervisor in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Express Scripts full-time (More than 8 years)

    Pros

    Fair pay, nice culture, and good benefits

    Cons

    Worst company to work for. Unfair policy and no support

    Advice to Management

    Back your people


  4. "Team lead, supervisor, performance coach"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor, Metrics and Results Coach, Trainer in Tallahassee, FL
    Former Employee - Supervisor, Metrics and Results Coach, Trainer in Tallahassee, FL
    Positive Outlook
    Approves of CEO

    I worked at Express Scripts full-time (More than 3 years)

    Pros

    Great leadership team, awesome training, fantastic patients and wonderful benefits.

    Cons

    I loved every minute of my 10 year tenure

    Advice to Management

    Keep up the great work.


  5. "okay place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Supervisor in Phoenixville, PA
    Current Employee - Operations Supervisor in Phoenixville, PA
    Doesn't Recommend
    Neutral Outlook

    I have been working at Express Scripts full-time (More than 3 years)

    Pros

    Decent job, decent pay. Overall company is okay.

    Cons

    Upper Management does not care about the employees.

    Advice to Management

    zzzzzzzzzzzzzzzzzzzzzzzzz


  6. Helpful (5)

    "Horrible place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Supervisor in Port Saint Lucie, FL
    Former Employee - Operations Supervisor in Port Saint Lucie, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There is nothing positive about working here supervisors ran the site. Site director or managers were never there or their doors were always closed.

    Cons

    No work life balance for sups... 35+ agents to one sup...No support from senior leadership.... Ethical issues when selecting for promotions

    Advice to Management

    Listen to your front line employees


  7. "Contact Center Supervisor"

    StarStarStarStarStar
    Former Employee - Contact Center Supervisor in Saint Louis, MO
    Former Employee - Contact Center Supervisor in Saint Louis, MO

    I worked at Express Scripts (More than 5 years)

    Pros

    Growth and benefits. Stability with the company.

    Cons

    Favoritism and inconsistencies with management protocol. Needs to realign there idea of competitive pay.

  8. "great compnay to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Prior Authorization Supervisor in Orlando, FL
    Current Employee - Prior Authorization Supervisor in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Express Scripts (More than a year)

    Pros

    There is alot of room for growth

    Cons

    They still have not gotten up to industry pay levels as yet


  9. Helpful (8)

    "Too much."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Orlando, FL
    Current Employee - Supervisor in Orlando, FL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Express Scripts full-time (More than 5 years)

    Pros

    Benefits, benefits, benefits. Express Scripts has one of the best benefit packages that I have ever seen. From Tuition Assistance to Prescription Drug benefits, it is hard to beat.

    Cons

    Very demanding work pace. The loss of caring leadership in the past two years are apparent to the people that haver been there for a long time. A lot of new employees have been rushed through thee pipeline, that the service is suffering.

    Advice to Management

    Go back to making sure that great service is paramount, and making money is secondary.


  10. Helpful (1)

    "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Plainfield, IN
    Former Employee - Supervisor in Plainfield, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Express Scripts full-time (More than 8 years)

    Pros

    Benefits are good, well kept office space, nice yearly bonus when company is doing well. Great cafeteria and internet cafe

    Cons

    No job security, the walk into the building from the parking lot to your workspace is at least a mile! Unmanageable workload for call center,

    Advice to Management

    Manage