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Express Scripts

Part of Cigna
Engaged Employer

Express Scripts

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Express Scripts Employee Reviews about "benefit"

Updated Aug 12, 2022

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Found 57 of over 3,360 reviews

3.4
54%
Recommend to a Friend
74%
Approve of CEO
Express Scripts President Tim Wentworth
Tim Wentworth
487 Ratings

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Top Review Highlights by Sentiment

Pros
  • "Good benefits and winning culture(in 367 reviews)
  • "The only pro I can think of is we had a union from when we were Medco so we had good pay because of that(in 220 reviews)
  • "Great people to work with and many aspects of the business which were interesting to learn.(in 152 reviews)
  • "Work from home is flexible(in 147 reviews)
  • "Great coworkers and was an overall pleasant atmosphere.(in 57 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Express Scripts and is not affected by filters.

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Reviews about "benefit"

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  1. 4.0
    Current Employee, more than 5 years

    Company Culture is On the Rise

    Jul 8, 2016 - Senior Business Systems Analyst 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    PTO Benefits are great 401k match is great After several years of consolidation and integration, the company has transitioned back into a growth strategy and are taking steps to improve culture and make ESI a better place to work

    Cons

    Medical benefit costs and coverages have gotten worse Technology is a little bit behind and reactive versus proactive Work/Life balance has improved, but could still use some work

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    2 people found this review helpful
  2. 1.0
    Former Employee, less than 1 year

    The worst place I have ever worked

    Sep 28, 2013 - Data Entry in Fairfield, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The benefit package and PTO. They give you lots of PTO but then you have a calendar to look at for future dates you can take and they are all blacked out so you cannot even use the time the give you. Such a JOKE.

    Cons

    They cram too much material into 3 weeks and then throw you out on the floor to work in a sweat shop. No care for employees or patients. The only thing they care about are the quotas you have to meet. You sit at a cubicle, no phone, no contact with anyone. Just sit and pump out orders. If you have any type of stress or anxiety, this place will throw you over the top. Supervisors are rude, leads who are supposed to be there for support are rude. Don't waste your time, please run. If you need proof, watch how many times they are running Data Entry and Pharmacy Technician ads. I was in a class of 18 and only 1 person out of the whole class planned on staying there.

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    3 people found this review helpful
  3. 5.0
    Current Employee

    A great place to grow

    Jun 22, 2017 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    If you're willing to learn a complex business and have a strong desire to improve healthcare, you will have every opportunity to do great work at Express Scripts.

    Cons

    Healthcare and pharmacy benefit management are not the easiest areas to understand. It is a complex environment that changes regularly.

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  4. 5.0
    Current Employee, more than 5 years

    Great place to grow

    Apr 10, 2017 - Anonymous Employee in Saint Louis, MO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Lots of opportunity to take on new challenges and gain varied experience within your function. Regardless of age or tenure if you're willing to put in the work your successes are recognized and directly impact your career trajectory. Changing culture (transparency from management, casual work environment-jeans), work with the best-talented people, work that makes an impact.

    Cons

    Lacking a clear stance on ability to work from home on a set schedule, for example a set day each week. Very limited maternity benefit (and you must exhaust your PTO first) and no paternity benefit; however continue to offer other new benefits.

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  5. 1.0
    Current Employee, more than 3 years

    Account Manager

    May 17, 2015 - Account Manager in Saint Louis, MO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The 401K match plan and low cost of medical benefit plans available to employees. There are some great people who work for this company. Unfortunately, none of them are in leadership positions to make the impact this company needs to remain relevant among the competition.

    Cons

    No work life Balance Poor direction from leadership Employee attrition due to unbalanced workloads and responsibilities between departments No accountability from internal teams Deplorable work culture with little to no recognition and leadership by management at any level

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    8 people found this review helpful
  6. 3.0
    Former Employee, more than 5 years

    Spread work evenly among employees

    Jul 17, 2016 - Customer Service Representative in Dublin, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Decent benefits, clear expectations, respectful supervisors. Coworkers were friendly, casual environment. Some work at home opportunities, annual reviews, good communication from supervisors.

    Cons

    Call center. Can be very boring. As well as many many upset customers due to the nature of being a pharmacy benefit manager.

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    1 person found this review helpful
  7. 3.0
    Current Employee, more than 10 years

    Experience with Express Scripts

    Oct 23, 2012 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Express Scripts is a large Prescription Benefit Manager (PBM) that is a leader in the industry. They are very profitable due to streamlining their processes without sacrificing client or member satisfaction. The infrastructure across the organization seems to be well organized and the corporate culture is professional and employees strive for excellence.

    Cons

    Salaries appear to be slightly lower than industry standards, possibily because corporate center is located in St. Louis, MO. Response time is sometimes slow, depending on what functional area is involved. Legal and regulatory questions/issues seem to take a quite a while to to resolve.

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  8. 2.0
    Current Employee, more than 1 year

    Employed with this company 2 years so far

    Aug 21, 2018 - Anonymous Employee in Charlotte, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Working from the comfort of your home, Vto(Voluntary Time Off) only offered if calls are slow and a lot of people are working.

    Cons

    Pay sucks! The lil $0.30 raise each year sucks. You won’t even make $500 a week after taxes and insurance comes out. They hype up the fact of giving out bonuses every month, but that’s based upon how the members grade you on the survey at the end of each call. Even if you served/helped the member doesn’t mean they’ll score you high. So bonuses aren’t gauranteed. However, when you do get a bonus on the last check of the month you’ll notice it was basically ate up from taxes. I honestly only work here for the health insurance benefits because it’s the only benefit I see benefiting me. You’ll also meet with your supervisor every week or so to go over and grade a call. The meetings makes you feel like a student meeting with a teacher to search for any little thing you did wrong or anything you can do better. They are currently added new systems and all and they expect you to do more work with no type of pay increase. I notice it’s mostly minority women that work for this company or at least at the bottom of the totem pole. There is no room for growth. The RTL’s which are what I call the fake supervisors are who we send the members to if they ask for a sup. Some of them take it too serious and actually think they are sups when I’m fact their pay says otherwise. From my calculations if they start you with $12.00hr it would take 10+years just to get to $15hr.

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    3 people found this review helpful