Extended Stay America Reviews
59% would recommend to a friend
(2218 total reviews)
65% approve of CEO
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "The also have great benefits and the are willing to let you advance your career with time." (in 125 reviews)
- "2. Some off the people are great mainly the staff because they share your struggles with you ." (in 96 reviews)
- "Great perk is that you get 7 free nights at any Extended stay hotel in the country." (in 69 reviews)
- "Great staff works at ESA because they know they are all in the same boat so they with together to get the job done." (in 46 reviews)
- "The job isnt hard and there are some nice coworkers and guest." (in 38 reviews)
- "low pay and under staffed" (in 113 reviews)
- "Poor management communicate with team more often" (in 89 reviews)
- "Upper management and corporate does not care about the most important aspect of hospitality: the people." (in 67 reviews)
- "never enough stuff and the managers do not stay to help clean rooms." (in 61 reviews)
- "No work life balance for you" (in 52 reviews)
Ratings by Demographics
This rating reflects the overall rating of Extended Stay America and is not affected by filters.
Found 2,218 of over 2K reviews
Updated Dec 1, 2023
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- 1.0Nov 30, 2023Front Desk ReceptionistFormer Employee, less than 1 yearKissimmee, FL
Nothing. You will be lucky to make it out alive.
I have witnessed robberies, one armed, been followed home by strung out guests, been screamed at by drunks, etc. This hotel chain caters to the absolute lowest of the low of society. Your managers will treat you like garbage. If you show any hospitality knowledge, your assistant manager will take it as a threat and treat you like less than a human. It's not a "front desk" job. They force you to do laundry, clean the public toilets, clean all the public areas in addition to checking in 15 people into sub par and disgusting rooms per day.
- 1.0Dec 1, 2023Stay AwayFormer Employee, more than 10 yearsOrange, CA
The people. And I don’t mean the guests!!!
- Intimidation tactics -Medical issues from work stress - the clientele harassment / intimidation - the labor model and the cuts - the trickle down security cuts to people who remote work 95% of the time - The place of blame put on associates for systemic issues the company has imposed on itself for their people. - The philosophy of secrecy over transparency leaving people without jobs to benefit the bottom line
- 1.0Nov 20, 2023ManagerFormer Employee, less than 1 yearAustin, TX
There's not much pros to write about.
Managers are told they won't have to do front desk shifts. This is in fact a lie. You might end up doing two shifts a day, and multiple times a week for many weeks. No help or support from management. Expected to improve business, but they don't want to spend money on improvements, or even fixing basic items. To fix basic items, you have to put in a work order with corporate, that might not get looked at because it's too expensive to fix, or upper management doesn't approve. District Manager holds weekly meetings, but doesn't bother visiting properties and addressing issues.
- 5.0Oct 16, 2023District ManagerCurrent Employee, more than 8 yearsKing of Prussia, PA
Promoting from within is one of our core values, and if you’re passionate and willing to learn, there are many opportunities to quickly grow. Incredibly supportive upper management, and fantastic field operations team comprised of smart, thoughtful, dedicated leaders who truly care for their site teams and the company as a whole.
Low staffing labor models can increase turnover at the properties.
- 3.0Nov 13, 2023Front Desk ReceptionistFormer EmployeeHolland, OH
Several free nights a year at extended stay hotels
Working alone 2nd shift and third shift, no security, no help from management, was threatened several times by guests and nothing was done, expected to run up to rooms to deliver dishes etc alone at night. Not a safe place to work.
- 1.0Oct 31, 2023Team LeadCurrent Employee, more than 3 yearsPittsburgh, PA
The only good thing is the people that I work with!
There are way too many to count. Complete and udder disregard for the safety of the staff. Corporate doesn't care about anything except money. My property is in need of so many things, that are in Guest surveys, but I get in trouble for it. The pay isn't worth the stress. Nobody should wake up and cry for an hour because they have to go work for this company.2
- 1.0Oct 6, 2023HousekeeperFormer Employee, less than 1 yearMidvale, UT
I learned how to pick myself off the ground after they obliterated my self-esteem, and learned how to properly fold a fitted-sheet.
charged me $650.00 every 2 weeks for my room, then forced me to quit after kicking me out as retaliation because I used their system to solve my issues. I was bullied so bad I had major mental health issues afterwards and when I complained to HR they had their companies back. It was the worst job experience I have ever had. I lived on-site doing property management in the past and have had pleasant experiences. The management played awful games with their employees and I worked really hard. During the Pandemic washing dishes, bedding and cleaning disgusting rooms with a mask on and going through Menopause was back breaking.1
- 2.0Oct 26, 2023Team LeadFormer Employee, less than 1 year
Sadly, I have no pros for this company or job
No work-life balance, dangerous guests and situations, no security, worked shifts alone with nobody else, sketchy company practices, constant call-outs and could never keep a full staff, rude and condescending manager1
- 1.0Nov 4, 2023ManagerFormer Employee, more than 1 yearSan Francisco, CA
Hotel is managed on P & L mentality, squeeze every last ounce of juice to make P. Competitive ambitious District Managers don't help. They are driven by their bonus.
It is pressure from top down, the bottom level gets all the flack, clean more rooms, clean faster, and pass audit. Failure is not an option. Never mind it is a pet friendly hotel, a lot of pet hairs.1
Extended Stay America Reviews FAQs
Extended Stay America has an overall rating of 3.5 out of 5, based on over 2,250 reviews left anonymously by employees. 59% of employees would recommend working at Extended Stay America to a friend and 54% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.
59% of Extended Stay America employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Extended Stay America 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.