Extended Stay America Reviews

Updated Aug 10, 2020

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4.0
79%
Recommend to a Friend
84%
Approve of CEO
Extended Stay America CEO Bruce Haase
Bruce Haase
49 Ratings
Pros
  • "7 free nights a year at any of the locations across the country(in 76 reviews)

  • "You also get 7 free nights per year at any ESA location(in 67 reviews)

Cons
  • "There was not enough housekeeping staff, which meant I had to clean some rooms(in 73 reviews)

  • "Quality of upper management seems uneven from one location to another(in 63 reviews)

More Pros and Cons
  1. Featured Review

    "Job growth and opportunity"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Housekeeper in Jacksonville, NC
    Recommends
    Positive Outlook

    I have been working at Extended Stay America part-time for less than a year

    Pros

    Working for Extended Stay of America is a great working experience. Management goes above and beyond to help you meet your growth potential. Willingness to cross train you to get you the full work experience.

    Cons

    Since working with Extended Stay I haven't found any downside. Any problems we have the managment meets our needs.

    Continue reading
  2. "Great company- so proud to be a part of it!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - District Manager in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Extended Stay America full-time for more than 5 years

    Pros

    Always evolving to meet employees and guests needs. Grows from with in. Keeps you informed. Puts people first.

    Cons

    Some good days some hard days but every day is interesting.

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  3. "Good Company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Frond Desk Agent 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Extended Stay America part-time for less than a year

    Pros

    Good company to work for with flexible time shifts

    Cons

    Higher salary would help to keep the personnel.

  4. "Terrible"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Guest Service Agent 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Extended Stay America full-time

    Pros

    Manager at the time was great

    Cons

    Area manager was terrible and didn’t care about safety of staff

  5. "STAYing Strong"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Human Resources in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Extended Stay America full-time for more than 5 years

    Pros

    Good momentum currently with improving collaboration and alignment across many departments. Business results have been consistent throughout a difficult macro environment and are improving.

    Cons

    Properties while improving require more investment in associates and physical plant.

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  6. "Good, but low pay and messy management"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Guest Service Representative 
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Extended Stay America part-time for more than a year

    Pros

    Some of the team members were generally nice. My first managers were good and supportive. A lot of overtime hours were available and there was flexibility with shifts. Interesting hotel guests. There's rarely a dull moment working there. Location was generally quiet and parking was accessible. Good if you need a part time job on the side.

    Cons

    Inconsistency in management. Elevator was faulty at times. There was not enough housekeeping staff, which meant I had to clean some rooms. Some of the district managers were lousy in implementing change to improve hotel. Some nights were overbooked and I had to deal with very angry guests flying in from around the world with little to no support. Low pay with little pay increase.

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  7. "Unsure"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Housekeeper in Lexington Park, MD
    Neutral Outlook
    No opinion of CEO

    I have been working at Extended Stay America part-time for more than a year

    Pros

    Higher rate for housekeepers than most competitors for my market.

    Cons

    Lack of investment in the property

  8. Helpful (1)

    "Terrible company, great relationships"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Team Lead 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Extended Stay America full-time for more than a year

    Pros

    I loved the people I met there, the guests and coworkers. Growth is very easy if you work in the front desk.

    Cons

    Inconsistent schedules, terrible management, very low pay. So much work, between issues with housekeeping or maintenance. Basically it all falls on the front desk and you get nothing for all your work.

  9. "Its okay"

    3.0
    Current Employee - Maintenance Engineer 

    I have been working at Extended Stay America full-time

    Pros

    Meet lots of people and learn new skills

    Cons

    Too much work not enough $$$$

    Continue reading
  10. "Simply Satisfied"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Tram Lead in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Extended Stay America full-time for more than 5 years

    Pros

    Opportunity for growth in company

    Cons

    They use you until they use you up

Found 1385 reviews