Extended Stay America Reviews | Glassdoor

Extended Stay America Reviews

Updated June 24, 2017
523 reviews

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Full-time Part-time

2.9
Star Star Star Star Star
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Gerry Lopez
113 Ratings

523 Employee Reviews

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Pros
  • 7 free nights a year to use wherever (in 32 reviews)

  • Free nights for family, friends or vacation (in 27 reviews)

Cons
  • Poor work - life balance due to stringent staffing causing salaried managers to work extra shifts (in 23 reviews)

  • Hence the incompetence from upper management (I assume) (in 43 reviews)

More Pros and Cons

  1. "night laundry"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Night Laundry in Burbank, CA
    Current Employee - Night Laundry in Burbank, CA

    I have been working at Extended Stay America full-time (Less than a year)

    Pros

    employees are respectful and helpful

    Cons

    not sure if it's understaffed ..


  2. "Fremont, Farwell"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Representative in Fremont, CA
    Current Employee - Guest Service Representative in Fremont, CA
    Recommends

    I have been working at Extended Stay America full-time (Less than a year)

    Pros

    Management has been amazing. Thank you Ricardo.

    Cons

    No cons towards Extended Stay

  3. "Guest Service Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL
    Recommends

    I have been working at Extended Stay America (More than 5 years)

    Pros

    Meet and Greeting international people

    Cons

    Not enough money for your work


  4. "GSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Representative in Miami, FL
    Current Employee - Guest Service Representative in Miami, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Extended Stay America part-time (More than a year)

    Pros

    Good Pay, Good hours, growth opportunities

    Cons

    Not for the faint of heart, not for the impatient

    Advice to Management

    They are great with working with the team


  5. "House keeping"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - House Keeping in Jacksonville, NC
    Current Employee - House Keeping in Jacksonville, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Extended Stay America part-time (More than a year)

    Pros

    Everyone works as a team.

    Cons

    No bad cons at this time


  6. "Front Desk GSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Representative in Jacksonville, NC
    Current Employee - Guest Service Representative in Jacksonville, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Extended Stay America part-time (More than 3 years)

    Pros

    The work environment is safe and positive.

    Cons

    I have had no problems working here so far

    Advice to Management

    I have no advice to give, but I have been given good advice from management..


  7. "Guest Service Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Representative in Lafayette, LA
    Current Employee - Guest Service Representative in Lafayette, LA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Extended Stay America part-time (Less than a year)

    Pros

    Fun work environment with co-workers. Laid back management.

    Cons

    Shaky hours at times or too many hours at times. Management simply has too much on their plate to successfully run a hotel . There is a alot of turn over with certain department like housekeeping. Pay could definitely be better for all of the work you do.

    Advice to Management

    Treat employees and management with better pay and management

  8. "Great place towork"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - GSR in Jacksonville, NC
    Current Employee - GSR in Jacksonville, NC

    I have been working at Extended Stay America (More than a year)

    Pros

    great place to work with cool benefits. like 7 free nights of stay

    Cons

    I don't have any cons to add


  9. "I ENJOY THE TEAM I WORK WITH AND MEETING GUEST FROM ALL OVER."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Jacksonville, NC
    Current Employee - General Manager in Jacksonville, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Extended Stay America full-time (More than 10 years)

    Pros

    I have been with Extended Stay America for almost 18 years. I enjoyed being able to come in at a entry level position and was trained by some great managers to get to where I am. I have seen this company grow in many ways and at the current moment this is probably the best level I have seen it. They give you the chance to cross train, grow, and get promoted. My location is in a military town, and with that being said it is very easy to transfer to other locations. Each property is different, and we all have challenges, but the team we have is great and each year it gets better and better. My current District Manager is great, and is very understanding.

    Cons

    Being a salary employee it does seem like they own you. In the past I have had some not so nice District Managers and not care about situations dealing with my children and health. The biggest challenge currently is turn over, and housekeeping hours. Training hours, and class hours are not given so it effects us, and it is not controllable unless all extra hours are worked by the salary employee. Properties are suppose to be uniformed with our guidelines, sometimes when employees go to work at other locations it is not. Biggest challenge is to keep a good team and keep everyone motivated and move in the right direction always.

    Advice to Management

    To have a more understanding about labor hours, and class hours. To be more active in the operations side of the house. Help out with check ins if short staffed, help make beds, just help and motivate as needed.


  10. "Night Laundry Guess Attendant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Night Laundry Guess Attendant in Jacksonville, NC
    Current Employee - Night Laundry Guess Attendant in Jacksonville, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Extended Stay America part-time (Less than a year)

    Pros

    Working with a bunch of workers that truly work as a team, we work well with each other.

    Cons

    No full time medical benefits

    Advice to Management

    None keep up the great work.


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